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Posts
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Everything posted by Krydos
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Glad you got it figured out.
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As I already mentioned in the other email, your subscription has been canceled and you won't be charged again.
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Thanks for letting us know. Your subscription has been canceled and you won't be charged again. Thanks for using our VPS service.
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[HH#279228] Troubled login into Plesk dashboard
Krydos replied to HelioHost's topic in Email Support
Possibly. Our servers are located in Silicon Valley, which is in California USA. The report I linked tested from Vancouver Canada, which isn't too far away. I live in the US too and your website loaded fast for me too. -
[Solved] Request to set up SPF, DKIM, and DMARC
Krydos replied to n747mm's topic in Escalated Requests
DKIM, SPF, and DMARC have been set up for the domain n747mm.heliohost.org. We recommend sending a test email to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. -
[Solved] Please restart my VPS ASAP (VPS82)
Krydos replied to migthewhale's topic in Escalated Requests
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It's been called "renew account" since like 2006 and you're the first to say it's not a good word. Glad you figured out how to renew reactivate your account.
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[HH#279228] Troubled login into Plesk dashboard
Krydos replied to HelioHost's topic in Email Support
Fully loaded in 548ms and an A rating overall. Looks pretty good to me honestly. https://gtmetrix.com/reports/cuanin.helioho.st/9UJdgI6C/ If you want your page to load faster than 548ms you'll have to get a VPS which start at $4 per month. You can signup if you're interested here https://heliohost.org/vps/ -
[HH#279228] Troubled login into Plesk dashboard
Krydos replied to HelioHost's topic in Email Support
I recommend installing SSL on your domain. I was going to run a speed analysis on your site to give you some suggestions on how to improve it, but the analyzation tool won't even check your site without https. -
WSGI control access has been enabled on the domain bluelephant.xyz. To restart your Flask app and load new code changes in simply edit /home/bluelephant.xyz/httpdocs/flasktest/flask.wsgi or /home/bluelephant.xyz/httpdocs/chattypub/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.
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Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.
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Thanks for the donation. Glad you got everything working again.
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Closing due to inactivity.
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[Inactive] Lost email and need password reset
Krydos replied to Kanein's topic in Escalated Requests
Closing due to inactivity. -
Django restart access has been enabled for the domain elecalculation.helioho.st. If you want to load the new code changes immediately just edit the /home/elecalculation.helioho.st/httpdocs/elecalculation/elecalculation/dispatch.wsgi file. Adding a space, removing a space, adding a blank line, removing a blank line, etc will work. Just make sure the last modified timestamp changes. Let us know if you run into any issues.
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Let us know what PayPal has to say about it.
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/etc/ssh/sshd_config and /etc/pam.d/sshd have been edited as requested. Can you login now?
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Ownership of the VPS account has been verified. See https://helionet.org/index/topic/61037-locked-out-of-my-vps/?do=findComment&comment=271258
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Ownership of the VPS has been verified. I have added this Gmail account as a contact for your VPS so you can request support from either email address. I logged in and made the changes as requested to the /etc/pam.d/sshd file. Can you login now?
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The email address for this forum account doesn't match the email address used to create VPS59. Here is the forum account that uses the same email address https://helionet.org/index/profile/215619-drdark24/ Here are your options: Post your request from the forum account listed above. Email your support request to support@heliohost.org from the email address used to create your VPS. Post with the forum account listed above asking for this other email address to be added to your VPS account. Email to support@heliohost.org from the email address used to create your VPS asking for this email address to be added to your VPS account. This email verification is needed to help prevent someone from pretending to be you to delete your data or remove security from your VPS, etc.
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Node 20+ isn't available on Johnny or Tommy, but will be available on Morty when that server is released.
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Keep in mind that Tommy donations include $1 for the account itself. $1 USD = 1000 MB Tommy account $6 USD = 2000 MB Tommy account $11 USD = 3000 MB Tommy account $16 USD = 4000 MB Tommy account $21 USD = 5000 MB Tommy account $25 USD = 6000 MB Tommy account (you save the $1 signup fee by getting max storage up front)
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I have had a subscription to an online service in Germany for 3 years, and every couple months they decline the payment and I have to call the bank to get them to not flag it as fraud. Since you're unwilling to call your bank it seems unlikely that it will start working again on its own.
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Have you tried contacting PayPal or your bank to see why the transactions were declined. I know when I purchase things online sometimes my bank blocks the transaction. For instance, if HelioHost is located in Washington state and you're located in New York state the automated fraud prevention may think there is no way you're traveling on the other side of the country and block the transaction. This happens all the time for me and I just call my bank and tell them and they can make it go through.
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Sorry to hear about your medical issues. Sometimes PayPal subscriptions just stop working and we recommend people just set up a new subscription. Once the new subscription is set up we can cancel the original one to make sure you don't get charged twice. Are you able to use this link? https://heliohost.org/vps/pay/?code=IjBvaWhMeVjVj6v0 Since you responded I powered your VPS back on while we try to figure out the payment issues. Hope you are back to 100% healthy soon.
