Krydos

Verified and sent. Keep in mind that the Tommy server is very slow right now due to being extremely overloaded with people jumping ship from Johnny, but at least he's online.

The extremely time consuming raid rebuild process has finished and Sparkie is back online. All of the VPS on Sparkie seem to have booted up just fine, but Johnny is another story. The widespread filesystem corruption that occurred right before we took him offline cannot be undone, and even though the hardware is operating normally now, Johnny will never be the same again. The databases all seem to be ok, but Apache won't boot up do to thousands of errors in the configuration. The next step will be to try to make backups of everyone's accounts.

We finally got Johnny booted up a few minutes ago, and are seeing how much damage has been done. We'll make a news post about it soon.

Yeah. Johnny, the server you are on, has been offline for more than a week for repairs. There have been a few news posts about it.

Thank you for your patience. The raid array rebuild was successful, and your VPS 7 should be back online now. Let us know if you're still having any issues.

Remote access enabled.

An invite to create a new Tommy account has been sent to you. Be sure to check your spam folder and promotions tab. Let us know if you can't find it or if you have any issues creating your account.

The temporary password has been emailed to you from no-reply@heliohost.org

Sorry for all the problems and confusion over the last few days. Your VPS is now online. Please go to https://heliohost.org/reset/ and use the username smi93ctb to try resetting your password. If you can't get it to work and we can send you a random temporary password in plaintext. Hestia has been installed and the credentials are located in /root/hestia.txt once you get SSH figured out. Let us know if you need help with anything.

Your VPS has been rebuilt.

Once the server is back online you should be able to login. Right now we're looking at a few hours of downtime at least. The good news is it is looking really promising that we will be able to recover the data on the broken raid array. I'll email you when your VPS is back online.

If cryptocurrency is legal in your country you could use any of the wallets listed at https://heliohost.org/donate/ Make sure you donate at least $1 USD after fees. If you make a donation with crypto make a new post with this link https://helionet.org/index/forum/45-customer-service/?do=add and tell us the cryptocurrency used, the amount sent, and the time of the transaction. Most of the cryptocurrencies listed take 1-2 hours to verify, but Monero (XMR) and Aeon could take 24+ hours so they're not recommended. If you have another cryptocurrency that you would like to donate that isn't listed we may be able to create a wallet for you. Just let us know.

Closing due to inactivity.

Yeah, that would make sense.

I just started your VPS rebuilding with Ubuntu 24, and you should get an email in 10-30 minutes when it finishes. It should have the same username and password as before, but if you're having trouble logging in you can try resetting your password at https://heliohost.org/reset/ We'll email you again once we have access to the old VPS data so you can get a backup of whatever you don't already have backed up.

Actually there was a typo in the previous email. The Hestia login is located at https://vps4.heliohost.us:8083 Not port 8443.

Alright, Hestia has been installed on your VPS. The login URL is https://vps4.heliohost.us:8443/ To get the default password login to SSH and run the command cat /root/hestia.txt I also created the domain zane.helioho.st pointed at your VPS, and changed your reverse DNS for this new domain.

Have you tried resetting your password at: https://heliohost.org/reset/ Keep in mind that since your Tommy account and your VPS use the same email address you have to use the username to specify the correct account. The username for your VPS is: smi93ctb if you've forgotten. The Tommy account username is smi93ctb1 so don't try resetting the password on that account otherwise it will say you need to renew it first. I started the VPS rebuild yesterday, but I had to run to take care of a lot of non-HelioHost stuff so I never got a chance to set up Hestia for you, etc. I will email you again once that's all done.

I tried for 15 minutes to create a mail.ru email address, and it never would send me the SMS code. Maybe the US has some digital embargo on Russian text messages or something? I'll try it again tomorrow.

Thanks for the feedback, and thanks for the donations. I may try creating a mail.ru account to see why our emails aren't being delivered to the inbox. We have 13 accounts with a mail.ru email address, one was registered just a few weeks ago, so it seems like our emails get delivered to some people.

We're still working on getting access to the Johnny hard drive, and we're still hopeful that we can get everyone's data off of there. It's just going to take some more time. We haven't given up yet. Some good news though, is we're getting closer to releasing the Morty server. We should be able to get the first beta testers moved over in the next week.

Resent. Please be aware that if you find both emails now only the link in the second email will work, as the link in the first email was invalidated by resending it. Obviously, make sure you check your spam box and promotions tab or whatever else place your email provider may try to hide it from you.

Here's a screenshot of the sent email.

WSGI control access has been enabled on the domain mvt-capital.com. To restart your Flask app and load new code changes in simply edit /home/mvt-capital.com/httpdocs/mvtcapital/mvtcapital/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

We truly appreciate the reliable source of income from your donations for the past 2 years. I have updated your OS to Ubuntu 22, and you should get an email in a bit when it finishes building. Once we get the raid array fixed you can backup whatever you may need from the old VPS, and then we can delete it.