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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,633 topics in this forum

  1. [Solved] Please add my Domain

    By krisenigma,   
    • 1 reply
    • 118 views

  2. [Solved] Increased storage

    By mm1,   
    • 3 replies
    • 135 views

  3. [Solved] Add my Domain to my heliohost control panel

    By msbsurfi,
    • 1 reply
    • 115 views

  4. [Solved] Internal Server Error

    By msbsurfi,
    • 10 replies
    • 422 views

  5. [Solved] Domain change

    By raandre,   
    • 3 replies
    • 141 views

  6. [Solved] request domain added

    By akalia,
    • 1 reply
    • 89 views

  7. Lets Encrypt time to renew ..

    By fuzmic,
    • 0 replies
    • 85 views

  8. Node JS app on Tommy not running

    By mariadumas,
    • 1 reply
    • 109 views

  9. [Solved] Requesting for addon domains

    By myzega,
    • 2 replies
    • 119 views

  10. My error_log only shows errors from my first Flask app

    By ujcis,   
    • 6 replies
    • 193 views

  11. [Solved] Request resetting my account to start over

    By elkhaddir,
    • 1 reply
    • 98 views

  12. [Solved] Plesk Backup enable local ftp

    By nyten,
    • 5 replies
    • 611 views

  13. Add a new subdomain and change PHP setting

    By ivatsa,
    • 1 reply
    • 64 views

  14. [Solved] Request Custom Domain

    By licensafe,
    • 6 replies
    • 298 views

  15. [Solved] Create New Subdomain

    By orca,
    • 1 reply
    • 120 views
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