[Inactive] Johnny database record missing

[romerojhh]

Hi, I was impacted by the Johnny reset a couple of weeks ago.

I requested a backup file record, and I could not find the database backup there... I am wondering if anyone could help me with this?

domain: logospres.heliohost.us

Thank you

[a2025]

Hello,

Regarding Johnny's recent reset, the support team has stated that MySQL databases are sometimes not fully recoverable in a standard .sql format. This is usually why they might be missing from the regular backup files you downloaded.

However, the raw server files (such as .frm and .ibd table structures) might still be stored on the server's backend. If you know the exact names of your old databases, please reply with them here. A Root Administrator can check the system to see if those raw files are available for you.

Let's keep this thread open for an admin to look into your files!

[MoneyBroz]

This support request is being escalated to our root admins.

[Krydos]

On 5/23/2026 at 3:34 PM, romerojhh said:

I could not find the database backup there... I am wondering if anyone could help me with this?

Please provide the following information:

1. Database name
2. 5-10 table names from the database
3. Any unique string of data that may be in the database

[Krydos]

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.