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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10068 topics in this forum

  1. [Solved] Domain Change

    By Guest,   
    • 1 reply
    • 385 views

  2. [Solved] Extract a zip file for me

    By msbsurfi,
    • 8 replies
    • 998 views

  3. Add a new domain application

    By lanxintech,
    • 1 reply
    • 353 views

  4. Domain modifications

    By techkitty,
    • 1 reply
    • 490 views

  5. [Solved] SourceGuardian

    By adatz,
    • 1 reply
    • 377 views

  6. Remove a custom domain

    By pelzomg,   
    • 1 reply
    • 367 views

  7. [Solved] Remove and Add domain

    By atdx,
    • 2 replies
    • 555 views

  8. [Solved] Subdomain Adding

    By efeauther,   
    • 1 reply
    • 446 views

  9. Delete account

    By tathanas2,
    • 1 reply
    • 522 views

  10. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 395 views

  11. Forbidden: You don't have permission to access this resource. (NodeJS)

    By ujcis,
    • 1 reply
    • 435 views

  12. need the account on urgent basis

    By Chiigywiggy,   
    • 2 replies
    • 477 views

  13. All the wordpress sites in my account have crashed

    By hostmysiteplease,
    • 8 replies
    • 1.1k views

  14. [Solved] ADD DOMAINS

    By adriannaranjor94,
    • 1 reply
    • 456 views

  15. [Solved] Change my E-mail for login

    By softsys,
    • 2 replies
    • 479 views
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