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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,889 topics in this forum

  1. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 676 views

  2. Upgrade Questions

    By devashraf,
    • 1 reply
    • 491 views

  3. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 485 views

  4. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 390 views

  5. i need help

    By LibertyVision,
    • 2 replies
    • 444 views

  6. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 723 views

  7. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 616 views

  8. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 684 views

  9. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 684 views

  10. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 563 views

  11. Remote database

    By evangadiforum,
    • 1 reply
    • 321 views

  12. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 375 views

  13. Script timed out

    By Dzmitry,
    • 0 replies
    • 393 views

  14. Python scheduled task

    By daneesv,
    • 1 reply
    • 508 views

  15. [Solved] Database not working

    By msbsurfi,
    • 2 replies
    • 457 views
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