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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. change forwarding

    By kevingor,
    • 1 reply
    • 244 views

  2. [Solved] No permission to access server via SSH

    By chamnabyun,
    • 3 replies
    • 1.1k views

  3. Deploying and running Python web app

    By dmncwrk,
    • 7 replies
    • 845 views

  4. How Do I Enable DKIM. Please Help!!

    By kumarxayush,
    • 1 reply
    • 331 views

  5. Java on my HelioHost Free plan

    By sergey070373,
    • 1 reply
    • 262 views

  6. [Solved] Change Main Domain

    By kumarxayush,
    • 1 reply
    • 352 views

  7. [Solved] Mails to Gmail are bouncing

    By lsu,
    • 3 replies
    • 475 views

  8. [Solved] Change of email

    By dj123w1,
    • 1 reply
    • 236 views

  9. [Solved] Wipe account and start overover to change the username

    By oguzhanozgul,
    • 1 reply
    • 349 views

  10. [Solved] access postgresql remotely

    By jagoan,   
    • 7 replies
    • 519 views

  11. [Solved] Issues when running Grav on Plesk

    By Kairion,   
    • 2 replies
    • 572 views

  12. [Solved] Domain change

    By hunter93,
    • 2 replies
    • 291 views

  13. [Solved] Plesk ETA

    By Kairion,
    • 4 replies
    • 524 views

  14. Is Tommy down?

    By dl5ark1,
    • 6 replies
    • 595 views

  15. DNS failing for VPS40

    By infantex,
    • 3 replies
    • 332 views
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