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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,708 topics in this forum

  1. [Solved] Format or wipe account

    By yasky,
    • 1 reply
    • 397 views

  2. [Solved] Change account type

    By lmmv9411,
    • 2 replies
    • 325 views

  3. [Solved] can not access my account

    By cabum,
    • 4 replies
    • 617 views

  4. [Solved] Missed the invitation to create the Johnny account

    By andrmarc,
    • 3 replies
    • 436 views

  5. [Solved] Didn't receive my invite to transfer to plesk

    By jugar,
    • 3 replies
    • 387 views

  6. [Solved] delete account

    By hunterp11,
    • 1 reply
    • 361 views

  7. [Solved] Missing PHP extension

    By dcalori,
    • 2 replies
    • 451 views

  8. [Solved] tommy.heliohost.org controlpanel is not available

    By scstv,   
    • 6 replies
    • 482 views

  9. [Solved] Deleting my account

    By jamairi,
    • 1 reply
    • 211 views

  10. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 360 views

  11. [Solved] change of main domain

    By bca,
    • 1 reply
    • 310 views

  12. [Solved] main domain change

    By tristano,
    • 1 reply
    • 428 views

  13. [Solved] Unable to SSH in

    By CaseyB,
    • 2 replies
    • 484 views

  14. I am not seeing python domain

    By sutheeshbose,
    • 1 reply
    • 345 views

  15. [Solved] CHANGE MAIN DOMAIN

    By abio,
    • 1 reply
    • 276 views
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