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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,547 topics in this forum

  1. [Solved] Set up SPF and DKIM

    By mricardi,
    • 1 reply
    • 367 views

  2. Website is not accessible

    By mannapijush1,
    • 1 reply
    • 306 views

  3. [Solved] Add domain

    By a0795683865,
    • 3 replies
    • 564 views

  4. The database is not properly connected

    By amiellapid06,
    • 1 reply
    • 277 views

  5. [Solved] Change my main domain from silvioprog.heliohost.us to silvioprog.dev

    By brookfra,
    • 2 replies
    • 502 views

  6. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 365 views

  7. [Solved] Requesting DNS Record Changes

    By myzega,
    • 2 replies
    • 472 views

  8. [Solved] subdomain

    By dramadan,
    • 1 reply
    • 398 views

  9. [Solved] Request for Account Unsuspension

    By hlm,
    • 3 replies
    • 557 views

  10. [Solved] Add domain

    By dramadan,   
    • 1 reply
    • 460 views

  11. [Solved] Please add my Domain

    By seekwe,
    • 1 reply
    • 302 views

  12. [Solved] Domain Removal

    By ebsug,
    • 1 reply
    • 321 views

  13. Cannot log in to Plesk

    By walterpowell,
    • 7 replies
    • 840 views

  14. [Solved] I want to be able to bind my own domain name

    By seekwe,
    • 2 replies
    • 439 views

  15. [Solved] No (sub)domain options for my account?

    By ronvdc,   
    • 6 replies
    • 685 views
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