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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,333 topics in this forum

  1. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 275 views

  2. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 284 views

  3. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 735 views

  4. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 259 views

  5. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 560 views

  6. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 430 views

  7. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 282 views

  8. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 277 views

  9. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 476 views

  10. CREATE NEW SUBDOMAINS

    By orca,
    • 9 replies
    • 721 views

  11. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 313 views

  12. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 489 views

  13. [Solved] Please reset my account, thank you

    By ohyo,
    • 2 replies
    • 340 views

  14. [Solved] Reactive Account

    By bawanthabe,
    • 7 replies
    • 593 views

  15. [Solved] Add a domain to my account

    By jojj2111,
    • 1 reply
    • 295 views
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