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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,704 topics in this forum

  1. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 281 views

  2. website offline

    By andrelc,
    • 3 replies
    • 275 views

  3. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 210 views

  4. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 268 views

  5. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 299 views

  6. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 355 views

  7. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 281 views

  8. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 526 views

  9. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 303 views

  10. [Solved]

    By elkhaddir,
    • 3 replies
    • 294 views

  11. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 240 views

  12. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 249 views

  13. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 214 views

  14. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 215 views

  15. [Solved] control panel login no workie

    By clueless,
    • 4 replies
    • 337 views
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