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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,494 topics in this forum

  1. Disable dns redirect for greenzone101.com.

    By flechen,
    • 2 replies
    • 316 views

  2. [Solved] Add domain

    By mbo,
    • 2 replies
    • 356 views
    • mbo
    • mbo

  3. [Solved] Addon Domain (3)

    By apil,   
    • 1 reply
    • 262 views

  4. [Solved] Can't connect to the database

    By zeldafan,
    • 3 replies
    • 489 views

  5. Upgrade Questions

    By devashraf,
    • 1 reply
    • 362 views

  6. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 363 views

  7. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 268 views

  8. i need help

    By LibertyVision,
    • 2 replies
    • 263 views

  9. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 536 views

  10. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 452 views

  11. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 476 views

  12. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 482 views

  13. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 396 views

  14. Remote database

    By evangadiforum,
    • 1 reply
    • 215 views

  15. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 253 views
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