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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,089 topics in this forum

  1. [Solved] Login

    By vvenet,
    • 1 reply
    • 230 views

  2. [Solved] Account Upgarde Request

    By nazsky786,
    • 2 replies
    • 309 views

  3. [Solved] Addon Domain

    By miniurl,
    • 2 replies
    • 337 views

  4. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 213 views

  5. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 177 views

  6. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 372 views

  7. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 160 views

  8. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 219 views

  9. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 229 views

  10. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 558 views

  11. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 195 views

  12. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 433 views

  13. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 306 views

  14. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 214 views

  15. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 205 views
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