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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,547 topics in this forum

  1. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 352 views

  2. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 322 views

  3. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 292 views

  4. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 296 views

  5. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 505 views

  6. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 263 views

  7. [Solved] add new domain

    By autamation,
    • 2 replies
    • 315 views

  8. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 267 views

  9. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 328 views

  10. Upload size problem

    By geggel,
    • 4 replies
    • 522 views

  11. [Solved] Please add my Domain

    By seekwe,
    • 2 replies
    • 391 views

  12. [Solved] Please Remove Subdomain And Alias

    By walterpowell,   
    • 1 reply
    • 366 views

  13. [Solved] Please Add Subdomain

    By tmzafar,   
    • 1 reply
    • 334 views

  14. [Solved] T-Mobile 5G Home (is a hotspot)

    By ajaxStardust,
    • 2 replies
    • 450 views

  15. [Solved] Domain Change

    By Guest,   
    • 1 reply
    • 252 views
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