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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,258 topics in this forum

  1. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 277 views

  2. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 189 views

  3. i need help

    By LibertyVision,
    • 2 replies
    • 179 views

  4. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 413 views

  5. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 323 views

  6. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 352 views

  7. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 379 views

  8. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 299 views

  9. Remote database

    By evangadiforum,
    • 1 reply
    • 150 views

  10. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 181 views

  11. Script timed out

    By Dzmitry,
    • 0 replies
    • 229 views

  12. Python scheduled task

    By daneesv,
    • 1 reply
    • 243 views

  13. [Solved] Database not working

    By msbsurfi,
    • 2 replies
    • 249 views

  14. [Solved] Add domain to account

    By techcat,   
    • 1 reply
    • 269 views

  15. [Solved] Lets encrypt error email

    By scambra,
    • 7 replies
    • 449 views
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