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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,493 topics in this forum

  1. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 451 views

  2. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 361 views

  3. Add domain

    By t42079685,
    • 1 reply
    • 436 views

  4. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 687 views

  5. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 277 views

  6. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 222 views

  7. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 315 views

  8. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 298 views

  9. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 255 views

  10. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 252 views

  11. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 476 views

  12. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 236 views

  13. [Solved] add new domain

    By autamation,
    • 2 replies
    • 267 views

  14. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 240 views

  15. [Solved] please add my domain to my account

    By freelio,   
    • 1 reply
    • 288 views
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