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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,888 topics in this forum

  1. [Solved] Plesk Defaul Page and SSL Certificate

    By fancharl,
    • 1 reply
    • 184 views

  2. [Solved] Login

    By vvenet,
    • 1 reply
    • 200 views

  3. [Solved] Account Upgarde Request

    By nazsky786,
    • 2 replies
    • 272 views

  4. [Solved] Addon Domain

    By miniurl,
    • 2 replies
    • 256 views

  5. [Solved] I just got "Your account has been archived due to inactivity" on Johnny, despite being logged on in the last week or two.

    By flexo,
    • 1 reply
    • 172 views

  6. [Solved] Addon Domain

    By juaorpo,
    • 1 reply
    • 149 views

  7. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 286 views

  8. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 125 views

  9. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 185 views

  10. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 193 views

  11. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 397 views

  12. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 160 views

  13. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 331 views

  14. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 187 views

  15. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 181 views
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