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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,429 topics in this forum

  1. domain change

    By ncatey1,
    • 2 replies
    • 245 views

  2. [Solved] Additional domains

    By Nan0brain,
    • 6 replies
    • 404 views

  3. [Solved] Please add new domain

    By carlos77,
    • 3 replies
    • 312 views

  4. Add domain

    By t42079685,
    • 1 reply
    • 399 views

  5. [Solved] Please add new domain

    By juris,
    • 10 replies
    • 643 views

  6. [Solved] Add new domain to account

    By wangyaa,   
    • 1 reply
    • 240 views

  7. DNS Record Update

    By mfsconsulting,
    • 1 reply
    • 197 views

  8. Domain Problems on Tommy - domain probably associated with another HelioHost account

    By pylmichael,
    • 2 replies
    • 270 views

  9. [Solved] Add new domain username kdn

    By kdn,   
    • 1 reply
    • 274 views

  10. [Solved] Request to Add Subdomains to my account

    By brunomanoelfb,   
    • 1 reply
    • 229 views

  11. [Solved] start over

    By ossvrc,   
    • 1 reply
    • 232 views

  12. FTP speed is incredibly slow

    By rvb,
    • 2 replies
    • 433 views

  13. [Solved] Account Reset

    By artenahandmade,
    • 1 reply
    • 190 views

  14. [Solved] add new domain

    By autamation,
    • 2 replies
    • 245 views

  15. 500: Internal Server Error

    By debug99,
    • 1 reply
    • 210 views
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