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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,653 topics in this forum

  1. add addon domain.

    By lechatnoirgaleri,
    • 1 reply
    • 227 views

  2. [Solved] Connection to database server

    By dipeshshrestha,
    • 6 replies
    • 428 views

  3. [Solved] Changing NameServers

    By lakkithachiran,
    • 1 reply
    • 256 views

  4. [Solved] Request to delete domain

    By adipra,
    • 1 reply
    • 392 views

  5. [Solved] Change of main domain and addition of subdomains

    By anthonyt,   
    • 1 reply
    • 272 views

  6. Adding new subdomain

    By iankristoper26,   
    • 1 reply
    • 253 views

  7. [Solved] Enquire about terminal access

    By johnmuthee547,
    • 1 reply
    • 247 views

  8. [Solved] subdomain creation request

    By sistech,
    • 3 replies
    • 385 views

  9. [Solved] Johnny is down

    By freelio,
    • 1 reply
    • 282 views

  10. HelioHost Server Monitor (created by Piotr GRD) 1 2 3 4

    By Piotr GRD,
    • 45 replies
    • 62.2k views

  11. [Solved] Add domain

    By imimbergman,
    • 1 reply
    • 264 views

  12. [Solved] add domain :-)

    By w2hsystem,
    • 1 reply
    • 225 views

  13. [Solved] Account Deletion

    By alexliss216,
    • 1 reply
    • 262 views

  14. [Solved] Domain request (devashraf)

    By devashraf,
    • 1 reply
    • 253 views

  15. [Solved] Clarification on [New Account] Possible Terms of Service Violation (wkyili.helioho.st)

    By wk,
    • 1 reply
    • 256 views
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