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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. I dont have a credit card. Can I pay you via invoice?

    By Robson Silva,
    • 2 replies
    • 185 views

  2. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 191 views

  3. [Solved] Error establishing a database connection on Johnny, AGAIN!

    By snowcool,
    • 1 reply
    • 216 views

  4. Want to rejoin Heliohost Tommy, donated in 2018 and 2020

    By snowcool,
    • 3 replies
    • 268 views

  5. TABLE DATA UNKNOWNING BEING DELETED

    By d3v123,   
    • 1 reply
    • 170 views

  6. Login Email Change!

    By A USER,
    • 2 replies
    • 174 views

  7. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 167 views

  8. [Solved] Unable to secure subdomain

    By givewayforu,
    • 4 replies
    • 243 views

  9. [Solved] Change domain name

    By rmersive,
    • 1 reply
    • 162 views

  10. I can't create an account

    By mrhusker,
    • 1 reply
    • 159 views

  11. [Solved] increase storage

    By rmersive,
    • 3 replies
    • 251 views

  12. .htaccess for specific ip either deny or allow

    By cisc,   
    • 2 replies
    • 198 views

  13. [Solved] change main domain

    By saulencijus10,
    • 2 replies
    • 162 views

  14. MariaDb - ECONNRESET Error

    By eriksautter,
    • 0 replies
    • 151 views

  15. [Solved] Alias domain fix - REQUIREMENT

    By reiquezynho,
    • 3 replies
    • 276 views
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