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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,428 topics in this forum

  1. 504 Gateway Time-out nginx, on johhny

    By alberto4,
    • 1 reply
    • 145 views

  2. [Solved] Letter to Add Subdomain

    By renjiu648,
    • 1 reply
    • 133 views

  3. [Solved] Remove a domain

    By b0chard,
    • 2 replies
    • 161 views

  4. [Solved] Add Domain

    By bbm123,
    • 1 reply
    • 182 views

  5. [Solved] Add Domain

    By riz,   
    • 1 reply
    • 135 views

  6. [Solved] add domain

    By alberto4,
    • 2 replies
    • 182 views

  7. [Solved] Website is frequently down

    By xcrow,
    • 12 replies
    • 536 views

  8. [Solved] Please create account on Lily

    By bkwoka,
    • 1 reply
    • 119 views

  9. [Solved] Request to wipe everything include domain deletion and start all over again

    By szhiro,
    • 3 replies
    • 296 views

  10. [Solved] account reset

    By segonist,
    • 1 reply
    • 109 views

  11. Execution /opt/plesk/php/8.4/bin/php has failed with exit code 255, stdout: , stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/finder/Iterator/Recurs

    By emmanuelfosso206,   
    • 6 replies
    • 279 views

  12. [Solved] Request SSH Access (Tommy / Plesk) – username: alkastraverse

    By alkastraverse,
    • 1 reply
    • 147 views

  13. charge plan

    By catamonteiro32,
    • 2 replies
    • 147 views

  14. [Solved] Access restoration

    By fernande,
    • 1 reply
    • 138 views

  15. [Solved] Subdomain request

    By goot,
    • 1 reply
    • 122 views
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