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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,502 topics in this forum

  1. [Solved] Cannot change domain - script shows bad password

    By margarit,
    • 2 replies
    • 610 views

  2. Password Reset

    By nuhas20,   
    • 3 replies
    • 1.1k views

  3. reset my account password

    By bilalkv,   
    • 3 replies
    • 958 views

  4. [Solved] switch to pls :)

    By 7eter,   
    • 6 replies
    • 1.7k views

  5. [Solved] HTTPS with Tomcat on Johnny

    By tadeubas,
    • 2 replies
    • 780 views

  6. [Solved] Enable API Shell

    By herughalib,
    • 1 reply
    • 656 views

  7. [Solved] Changing Database name

    By unicenta,   
    • 1 reply
    • 653 views

  8. [Solved] ACTIVATE MY ACCOUNT

    By forsalef,
    • 2 replies
    • 603 views

  9. [Solved] Setup an HTTP Proxy redirect

    By tadeubas,
    • 2 replies
    • 679 views

  10. can u plz install Imagick

    By bhatakee,
    • 1 reply
    • 646 views

  11. How much more time will Ricky take to come back online

    By gsakola,
    • 1 reply
    • 735 views

  12. How can I add a .heliohost.org domain to my site?

    By pipe01,
    • 5 replies
    • 1.1k views

  13. [Solved] Having trouble to change the main domain (For Ashali)

    By ashali,
    • 8 replies
    • 1.4k views

  14. [Solved] backup request

    By rocks,
    • 1 reply
    • 592 views

  15. [Solved] Account

    By robertzo,
    • 2 replies
    • 663 views
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