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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,363 topics in this forum

  1. [Solved] How to get a .heliohost.org Subdomain ?

    By tedtechm,   
    • 2 replies
    • 1.3k views

  2. [Solved] Need Help With Subdomain

    By tedtechm,   
    • 2 replies
    • 892 views

  3. [Solved] accessing my postgres database by second (read only) user

    By wambachr,   
    • 4 replies
    • 986 views

  4. [Solved] Trying to get email to work for my custom domain

    By jpl2,
    • 5 replies
    • 994 views

  5. Remote Postgresql Request

    By fabiogfg,
    • 2 replies
    • 611 views

  6. [Solved] Archived Due to Inactivity

    By feshibab,
    • 4 replies
    • 913 views

  7. Username Changed

    By victord,
    • 2 replies
    • 663 views

  8. [Solved] Remote Access request

    By krish300,   
    • 3 replies
    • 842 views

  9. [Solved] Install Python modules

    By nicovale,   
    • 1 reply
    • 989 views

  10. [Solved] remove java support

    By wambachr,
    • 1 reply
    • 545 views

  11. [Solved] Autossl error

    By J823,
    • 3 replies
    • 1k views

  12. Is something up with FTP?

    By trenten,
    • 10 replies
    • 1.5k views

  13. [Solved] Message: mysqli::real_connect(): (HY000/2003): Can't connect to MySQL server on 'johnny.heliohost.org' (111 "Connection refused")

    By sanju757,
    • 6 replies
    • 1.3k views

  14. [Solved] Moving an account to Tommy

    By paul9,   
    • 1 reply
    • 873 views

  15. [Solved] Please restart Tomcat server.

    By user1812,
    • 1 reply
    • 599 views
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