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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,363 topics in this forum

  1. upload my website via FileZilla / Troubleshoot

    By niking,   
    • 3 replies
    • 985 views

  2. Autossl Not working on my domain

    By seintitus,
    • 2 replies
    • 629 views

  3. [Inactive] Is preserving timestamps through FTP transfer possible?

    By esn024,
    • 1 reply
    • 640 views

  4. [Solved] WinSCP Auth Error

    By NamelessRumia,
    • 9 replies
    • 4k views

  5. [Solved] PHP ioncube

    By Zerotrash,
    • 2 replies
    • 680 views

  6. [Inactive] Unarchive my inactive account

    By edusete7,
    • 1 reply
    • 471 views

  7. [Inactive] Move Account.

    By EinSchweizerYT,   
    • 3 replies
    • 1.1k views

  8. [Solved] Please unarchieve manojlamichhane.com.np

    By lnmanoj,
    • 1 reply
    • 478 views

  9. [Solved] Archived: qutz

    By qutzhaha,
    • 2 replies
    • 569 views

  10. [Solved] Domain on Heliohost

    By wmenezes,
    • 3 replies
    • 986 views

  11. [Inactive] Emails Not working on my domain

    By seintitus,
    • 1 reply
    • 582 views

  12. [Solved] Help changing domain

    By lunars,
    • 4 replies
    • 644 views

  13. [Solved] Remote access to MariaDB on Lily

    By paladino,
    • 5 replies
    • 839 views

  14. [Solved] how to get website ip

    By sclipzy,   
    • 1 reply
    • 760 views

  15. [Inactive] A few errors I sometimes get

    By esn024,
    • 1 reply
    • 679 views
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