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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,898 topics in this forum

  1. [Solved] Userdata Why my Website still in Userdata after suspension of my account

    By costcowh,
    • 6 replies
    • 740 views

  2. [Solved] Multiple email servers

    By biggd,
    • 8 replies
    • 853 views

  3. [Inactive] SSL

    By smi93ctb,
    • 1 reply
    • 515 views

  4. [Solved] Old sub-domain unavailable but still around

    By tpog,
    • 8 replies
    • 806 views

  5. [Solved] Hi! i did a donation for your service. i need your help Helionet

    By smmdsa,
    • 3 replies
    • 410 views

  6. [Solved] Please move user

    By Guest yikes,
    • 3 replies
    • 452 views
    • Guest
    • Guest

  7. [Inactive] The MySQL server is currently offline.' error on cpanel

    By ahmed349,   
    • 2 replies
    • 1.1k views

  8. [Inactive] Get some more Disk Usage Space

    By skt,   
    • 6 replies
    • 808 views

  9. [Solved] Account Password

    By alecdavi,
    • 0 replies
    • 300 views

  10. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 930 views

  11. [Solved] AutoSSL not running

    By Guest h4ckd0wn,
    • 4 replies
    • 550 views
    • Guest
    • Guest

  12. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 597 views

  13. [Solved] Server Transfer Request

    By ecitygr,
    • 2 replies
    • 481 views

  14. [Solved] Change Primary domain

    By xtcraft,
    • 11 replies
    • 983 views

  15. [Solved] Remote PostgreSQL and Postgis Extension

    By yorris,   
    • 2 replies
    • 414 views
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