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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,594 topics in this forum

  1. Account transfer

    By gogi46,
    • 3 replies
    • 739 views

  2. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 585 views

  3. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 953 views

  4. I want to start over

    By hwalker,
    • 1 reply
    • 507 views

  5. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 851 views

  6. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 750 views

  7. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 2.3k views

  8. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 625 views

  9. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 741 views

  10. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 971 views

  11. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 807 views

  12. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 649 views

  13. [Solved] 500 internal server error

    By MoneyBroz,
    • 9 replies
    • 1.6k views

  14. Is email support down or does it just take some time?

    By c2itnow,
    • 7 replies
    • 1.6k views

  15. [Solved] Update my email address

    By ytmusic,   
    • 2 replies
    • 755 views
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