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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,250 topics in this forum

  1. [Solved] Domain change

    By Guest hunterp11,
    • 2 replies
    • 405 views

  2. [Solved] Plesk ETA

    By Kairion,
    • 4 replies
    • 729 views

  3. Is Tommy down?

    By dl5ark1,
    • 6 replies
    • 872 views

  4. DNS failing for VPS40

    By infantex,
    • 3 replies
    • 469 views

  5. [Solved] Reset Account

    By sortaloc,
    • 7 replies
    • 758 views

  6. [Solved] Delays in migration/upgradation

    By pieviks,
    • 2 replies
    • 439 views

  7. [Solved] donation failed

    By notic,
    • 1 reply
    • 406 views

  8. [Solved] Donated for moving, checking it's linked

    By Mathieu,
    • 1 reply
    • 407 views

  9. Newly added site to plesk gives redirects error

    By AtomicBob,
    • 7 replies
    • 821 views

  10. [Solved] Requesting Subdomain

    By killsush,
    • 1 reply
    • 350 views

  11. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 383 views

  12. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 475 views

  13. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 562 views

  14. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 534 views

  15. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 2k views
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