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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,977 topics in this forum

  1. DNS Records not propagating

    By Anachoreta,
    • 6 replies
    • 794 views

  2. Access denied for user

    By bas1874,   
    • 1 reply
    • 805 views

  3. [Solved] Can't connect to my database on Johnny

    By akini,   
    • 2 replies
    • 748 views

  4. .Js Files

    By vit,
    • 1 reply
    • 503 views

  5. Help to setup nodebb software

    By zeevibe,
    • 0 replies
    • 549 views

  6. [Solved] Can I change server or buy server to used more disk usage 1 2

    By hong98,
    • 16 replies
    • 1.9k views

  7. [Solved] Unarchive

    By calax2,
    • 1 reply
    • 484 views

  8. [Solved] Archived account

    By habarly,   
    • 6 replies
    • 1k views

  9. [Solved] Invalid Login

    By vnsmes,
    • 6 replies
    • 1k views

  10. [Solved] Tommy Missing PHP 8 extensions

    By alaister,
    • 1 reply
    • 647 views

  11. [Solved] Failed to reset password

    By awal1,
    • 3 replies
    • 612 views

  12. [Solved] Domain Change Script

    By man95,
    • 3 replies
    • 620 views

  13. [Solved] Donated - please help to move from Johnny to Tommy

    By lsvcam,
    • 4 replies
    • 599 views

  14. ASP.NET support / connecting SQL database to website

    By novafox,   
    • 3 replies
    • 1.1k views

  15. Account Queued

    By gomgo,   
    • 6 replies
    • 991 views
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