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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,498 topics in this forum

  1. [Solved] Database issues

    By Akran,
    • 8 replies
    • 1.5k views

  2. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 680 views

  3. [Solved] Lets encrypt

    By Akran,
    • 2 replies
    • 556 views

  4. [Solved] Add domain

    By Akran,   
    • 2 replies
    • 547 views

  5. Help with Thirty Bees/Prestashop installation

    By mothzee,
    • 2 replies
    • 425 views

  6. [Solved] Please remove akran89

    By Akran,
    • 2 replies
    • 486 views

  7. [Solved] Can't access plesk panel

    By ricardosdl,   
    • 3 replies
    • 838 views

  8. [Solved] Php setting on subdomain

    By intraserverin,
    • 1 reply
    • 473 views

  9. [Solved] account deletion

    By fourstarskills,
    • 1 reply
    • 386 views

  10. [Solved] still having issues getting into plesk

    By sunamong,
    • 1 reply
    • 498 views

  11. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 410 views

  12. [Solved] Add domain to my account.

    By intraserverin,
    • 3 replies
    • 597 views

  13. MySQL Database

    By rexvizconde,
    • 2 replies
    • 412 views

  14. [Solved] switching to other server

    By intraserverin,
    • 3 replies
    • 557 views

  15. [Solved] Can't login to heliohost.org

    By sortaloc,
    • 1 reply
    • 403 views
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