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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,593 topics in this forum

  1. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 403 views

  2. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 8.5k views

  3. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 398 views

  4. Reset Password

    By nayakeg699,
    • 2 replies
    • 429 views

  5. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 549 views

  6. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 450 views

  7. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 416 views

  8. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 541 views

  9. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 465 views

  10. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 518 views

  11. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 496 views

  12. [Solved] Website not accessible and unable to install SSL key

    By engrish,
    • 4 replies
    • 778 views

  13. [Solved] I would like to cancel my VPS

    By keeday,
    • 1 reply
    • 424 views

  14. [Solved] please add the domains

    By ahmad201,
    • 1 reply
    • 11.4k views

  15. please raise max post size and max file size

    By realvanyek,
    • 1 reply
    • 589 views
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