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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,497 topics in this forum

  1. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 367 views

  2. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 782 views

  3. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 312 views

  4. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 635 views

  5. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 477 views

  6. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 367 views

  7. Email Configuration

    By retrope,
    • 8 replies
    • 1.2k views

  8. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 645 views

  9. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 540 views

  10. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 503 views

  11. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 575 views

  12. [Solved] Need a password reset

    By lzgmc,
    • 1 reply
    • 427 views

  13. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 510 views

  14. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 523 views

  15. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 423 views
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