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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,435 topics in this forum

  1. [Solved] Database issues

    By Akran,
    • 8 replies
    • 1.5k views

  2. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 660 views

  3. [Solved] Lets encrypt

    By Akran,
    • 2 replies
    • 537 views

  4. [Solved] Add domain

    By Akran,   
    • 2 replies
    • 518 views

  5. Help with Thirty Bees/Prestashop installation

    By mothzee,
    • 2 replies
    • 399 views

  6. [Solved] Please remove akran89

    By Akran,
    • 2 replies
    • 474 views

  7. [Solved] Can't access plesk panel

    By ricardosdl,   
    • 3 replies
    • 797 views

  8. [Solved] Php setting on subdomain

    By intraserverin,
    • 1 reply
    • 458 views

  9. [Solved] account deletion

    By fourstarskills,
    • 1 reply
    • 367 views

  10. [Solved] still having issues getting into plesk

    By sunamong,
    • 1 reply
    • 481 views

  11. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 387 views

  12. [Solved] Add domain to my account.

    By intraserverin,
    • 3 replies
    • 568 views

  13. MySQL Database

    By rexvizconde,
    • 2 replies
    • 395 views

  14. [Solved] switching to other server

    By intraserverin,
    • 3 replies
    • 529 views

  15. [Solved] Can't login to heliohost.org

    By sortaloc,
    • 1 reply
    • 382 views
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