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Okay thanks

Domain added. It can take up to 2 hours to start working. Thanks for being a heliohost user since 2012, we appreciate the many years you have been a user.

Deleted.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

So Softaculous installed a variety of scripts and databases for me, I've just been trying them out to see what I like best. WordPress & WooCommerce, seemed to be the thing I wanted but delving into the MySQL tables I realized WooCommerce wasn't going to allow me to import the shop database I intend to use at the end of the day without some serious work to the database structure and getting much deeper into the WordPress code than I had desired. So I uninstalled the whole WordPress package, so I could try some other options. I had previously installed PrestaShop but reset my website before giving it decent try as it was the package AI suggested considering my intended shop use. Now when I try to install it, Softaculous says it can't install it with the Free version. Is this normal or did I break something?

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Subdomain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

It's working for me. I see a white screen with "Node.js is working" in the upper left. Please clear your cache.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Domain added, it will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP address for the domain to work.

Cool. Let us know if you need help with anything else.

Alias added. It can take up to 2 hours for the new domain to function.

Was there a problem with this link? I don't see any record of it being used.

Glad to hear it’s working for you. Please let me know if you need anything else.

Node has been turned off on your domains and the node modules and cache folders have been removed. You're now sitting around 908MB. You should be able to download the backup directly from the backup/restore page in Plesk (there's an arrow on the far right to download). Is the option missing for you?

Disk space is not real-time and can take up to 24 hours to reflect after changes are made. I manually recalculated the disk space for you and it dropped from 926 to 143MB used. Do you still want your account reset?

Thank you for the information

Thank you for the information

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

Is this a real business or is it a demo site? You can read more about the free trials at

Domain added. It can take up to 2 hours to start working.

You can renew your account at https://heliohost.org/renew We mark accounts for inactivity to keep the servers free of abandoned accounts, if you cannot login once every 30 days then you can upgrade to Morty which doesn't have this requirement.

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Reverse DNS set.