wolstech

Johnny isn't actually online. He's being rebuilt, and what you're seeing is a brand new, unconfigured install of cpanel, since we backed up the data and nuked the server yesterday. There are actually no accounts on Johnny right now. Once it's configured, krydos will probably restore all the user backups. Our account system still thinks all the Johnny accounts exist though, since they should be coming back concerned the server is rebuilt, which is why you can't reuse the name. Not sure why support@heliohost.org is bouncing for you. Doesn't matter in terms of actual support, since emailing that address actually just posts your email on the forum, but I'd guess the spam filters are being a little oversensitive. I'll check the log when I get a chance and see if the raw email even made it to us. Tommy isn't released yet, hence why he's always "full". It's currently an invite-only beta. Your best bet for now is to pick a different username and sign up in Stevie. If you had domains associated with your Johnny account you want to reuse, let me know and I'll have a root admin remove them for you.

It will be posted on the news forum like all of our announcements. Johnny is making progress, but has a long way to go. We got cPanel installed again, but none of the configuration is done yet. Tommy took 1-2 weeks for the base setup, and we've been ironing out bugs ever since. Johnny will likely be similar. Also, I mentioned earlier that Tommy is invite only. I just wanted to clarify that this is only while it is in beta. When Tommy is ready for public use, he'll be made available in a manner similar to Stevie (public server, but with a limit on new signups per day).

Tommy is invitation only. I'm not sure on what the availability date will be yet since as far as I know, one hasn't been set. In other news, Stevie has since recovered from its unplanned downtime, and we've also started work on rebuilding the failed Johnny server today.

Your account is still pending creation. You can check your account's creation status here: https://heliohost.org/status/?u=burrito1 Also, Stevie was not processing new accounts today because he was running a disk check for most of the day, recovering from a recent unexpected crash last night. Since the server is now up, your account should get created in the next day or two as it catches up on people who registered during the outage.

Stevie crashed last night. It should be working again now.

Stevie has crashed and is back up now. Is this still not working for you?

The server basically froze. Your files should be there when it comes back up. The only thing I'd worry about is InnoDB database tables...those have a history of going corrupt after crashes.

You're not suspended, the server crashed. It's been rebooted and is currently running a disk check.

Thanks for the update Byron. Any idea on what happened to Charlie/Johnny in the meantime? He seems to have also died late last night.

Moved.

We currently do not have an estimate for when this will be restored. It's being actively worked on.

As Byron said, we don't keep backups. You have to make them yourself if you want them. In the same boat myself...I made a backup before an update I did over the holiday last week, then forgot to actually download the thing when it finished... I'm now missing that backup, plus all the work I did Thursday and Friday, and all the new data that got collected by my software on Monday and Tuesday. Oh well...I always preach "make backups!", and didn't follow my own advice.

Stevie is down.

how to move to tommy You can't unless you were invited since he's invitation only right now (he's not released). I just have an unused account on tommy since I'm an admin here...I finally have reason to put it to use. Wait for Stevie to come back up. Not sure what's going on with the second crash. Byron said krydos is aware of it.

Seeing that the server appears to have crashed again an hour after it came back, probably whenever it comes up fully and is stable. You can see the status and history here: http://heliohost.grd.net.pl/monitor/

...and down it goes again.

Yeah, cPanel seems to have broken in the crash earlier. The websites themselves are back up, but cP and NS1 are still not working correctly. This support request is being escalated to our root admin.

Websites should be back up. cPanel seem to still be down though (returns a 500 error for no such file or directory in the sessions directory), and NS1 is also still not back yet. EDIT: Looks like he crashed again. If he comes back up enough for me to get into cP, I think I'll grab a backup and consider moving to Tommy.

It just came back up. cPanel still isn't working as of yet (returns a 500 error), but websites should be working again.

No, the server is down. See http://www.helionet.org/index/topic/26650-stevie-down/?view=getnewpost

It's already been rebooted as of a half hour ago: http://www.helionet.org/index/topic/26650-stevie-down/?view=getnewpost It takes quite some time for him to come back up though (disk checking and the like have to run).

Ok

Got 4 reds on the monitor and a pile of timeout alerts by email...

That domain is already configured as the main domain for that account. Is this the domain you want? It's showing queued, but they do take 24-48 hours to start working, so that's normal if you just changed it. Give it a day or so to finish setting up, then clear your cache. If it still doesn't work after that, let me know and we'll look into it further. EDIT: Byron beat me to it.

What account needs the domain changed?