wolstech

This support request is being escalated to our root admin. @Admins: It appears suspension/unsuspension is broken on Johnny. The status changes in the mod panel, but nothing actually happens to the accounts. I can't suspend a phishing account either...says "Suspended Phishing." but I can still access it.

The DNS issue probably is just propagation and/or stale cache. You may need to flush your DNS cache on your PC since that domain is pointing to stevie for me. To do that on Windows, open a command prompt as an administrator, then run ipconfig /flushdns. The database server issue is basically normal. The database server on Stevie is broken and goes down a lot. Just wait a few minutes and try again. Also, Softaculous doesn't work properly on Stevie if that's how you're installing software.

Not sure what's going on here. It's listed as active, but it's actually suspended. Manual unsuspension doesn't work either. The admins will need to look at this one I think.

You were suspended for running 3 cron jobs. The limit is 2 per day. Your account has been unsuspended.

It's in the list of things to do, alongside other issues like the stevie MySQL server that's been broken for 6 months. We don't have any idea when it'll be fixed though. It broke in March.

Please clear your cache.

NS2 is down and has not worked in months. Just use NS1 by itself.

That's odd. What error are you getting? Are your domain's nameservers set correctly? Also, you could try creating your account with a .heliohost.org subdomain, then add your .uk domain as an addon domain later through cPanel.

If it works on some devices but is queued on others, you need to clear your cache on the ones that are queued. Subdomains do not require the www but should work with it if you use it.

Not sure, however I can say that it is not usable, and most likely also not actually installed.

We don't provide access to that for security reasons.

.htaccess is not hidden in FTP. I see mine in Filezilla using the default configuration. If you cannot see it, either your FTP client does something to hide them (in which case get another client) or it does not exist (in which case the issue is moot). Also, in the file manager there is an option to show hidden (dot) files when you initially select the directory in cpanel. The contents of the .htaccess in my public_html folder is: IndexIgnore .htaccess */.??* *~ *# */HEADER* */README* */_vti* <Limit GET POST> order deny,allow deny from all allow from all </Limit> <Limit PUT DELETE> order deny,allow deny from all </Limit> AuthName rax.heliohost.org Worth noting that this is on a Stevie account. On my Johnny account, there was no .htaccess in public_html by default.

I do know you can create a custom error page for the 500 error. You can make that display whatever you want. Just be sure it's plain HTML and not PHP or some other server-side language. Error pages with server-side code could error, making them useless in the case of 500 errors caused by things like the process limit. You cannot get that page to show the exact cause of the error. 500 errors can be caused by many different things but the error generated is the same (the server doesn't actually provide any useful details beyond saying it failed with error 500, so there's no way to distinguish what the cause is).

Your account was suspended for the following reason: Malware. 1 file(s). /home1/ranjeet/public_html/gabxfsq.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

The cause is exactly as you guessed: process limit. cPanel opens a bunch of processes as soon as you access anything provided by it, whether it be the control panel itself or any of its tools. A few minutes later, the ones not being used will exit and the error goes away.

Nobody knows when this issue will be fixed. We've been working on it for 5 months... For now, these programs do work on Johnny if you can stand a significant amount of downtime Johnny experiences, and should work on Stevie if you modify their installers to use MyISAM tables. If you don't know how (or if it's possible), you will need to seek help from the software developer.

I see this: http://imgur.com/Xws5aly Please clear your cache.

NS2 hasn't worked since March. Just put NS1.heliohost.org by itself. If eu.org requires two name servers and won't let you use just one, you'll need to make the EU.org subdomain your heliohost account's main domain, and set an A record to your account's shared IP (found in cPanel on the left side) on eu.org's website instead.

I'm not sure whether or not this could be done...you're the first to ask about that particular engine. I'll escalate it and we'll see what the root admin has to say about this.

@yash: I think he means he wants to access his Stevie DBs from somewhere else... If that's the case, he should enable remote MySQL in cPanel, then connect using stevie.heliohost.org as the hostname, port 3306. Usernames/passwords are the same as always.

I just realized you're in China based on the IP you posted with. Stevie's shared IP is blocked in China by the government. You can request to have your site moved to a China-accessible IP if you want, or since you are only there until end of August, you can just do what you are currently doing...use a VPN to access the server.

Did you enable remote MySQL in cPanel? It just fails to connect if you haven't enabled it. The IP you should enter on that page is the IP of the minecraft server that's running the plugin. Alternately, you can use a % sign to allow everything.

It is. Unfortunately Java is very resource intensive, so we can only put it on a few accounts at a time. If we added it to more accounts, Johnny's load would be higher than it already is, downtime would become more frequent, and Johnny could also crash. The 6 month estimate is how long our system thinks it will take for you to get it. You could get it sooner or later depending on several factors. You're in line for it. The people who have Java now need to lose it first (typically by inactivity or getting suspended), then those who requested it before you will take their turn (assuming their account is still active, many aren't by the time it's their turn).

What happens if the VPN is turned off for the iOS device? If the issue occurs on iOS without the VPN, then your network or ISP is the problem. If it does not occur, your PC is the cause. Our firewall is unlikely to be the issue since you can use cPanel. Firewall issues usually appear as all sites and cPanel on a single server being down for you.

I was messing with this last night and tried something to fix it (which apparently worked). The DNS entries were missing. I actually expected you to see the queued page today, but I guess everything else was already configured during the week where we couldn't see anything.