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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Here you go.
  2. wolstech
    You can't reset your password when your account is inactive. You need to renew it first using this script: http://www.heliohost.org/home/support/scripts/renew
  3. wolstech
    It's time since midnight. 21 would be 2100 hours PDT. 9 21 * * * would run your job at 9:09PM PDT every day...since you're in Germany, that's 6:09AM local time for you. I have a cron on my account that runs at 4:18PM EDT daily. It looks like this in cPanel (Item order: Minute, Hour, Day, Month, Weekday, Command): 18 13 * * * php -q /home1/rax/public_html/si3/webcron/cron.php
  4. wolstech
    Not the database itself, the user for the database. You shouldn't need to use PHPMyAdmin at all. You should be able to everything needed to fix your using the tools at the bottom of this page: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html
  5. wolstech
    Try changing your database user's password to match what's in the config file for your website. If it doesn't work, delete and recreate the user for your database. When recreating it, make sure the password matches and that the new user is assigned to the database.
  6. wolstech
    We're only -7 in the summer since we observe DST. We're GMT -8 in the off season. That cron would be wget dk.heliohost.org > /dev/null 2>&1 PHP is the command, since you're using wget instead, you don't need PHP. I'll be honest that your command is useless though. All that does is make your site download a copy of itself. Try changing your password for the PHPMyAdmin issue, if it doesn't help, it's caused by high load.
  7. wolstech
    Check that your database contains expected tables in phpmyadmin. If the tables say "in use", you won't be able to use them and will need to either wait until innodb is fixed, or drop them and reinstall Wordpress (which will delete your content).
  8. wolstech
    Is this still an issue?
  9. wolstech
    The domain in question is now attached to a Stevie account with your email address hosting an empty WordPress install. Solved.
  10. wolstech
    This seems to be working now for me. Please clear your cache and try it again if you're still having trouble. I've also noticed that since the update, old IE and Firefox don't work with the new PHPMyAdmin...
  11. wolstech
    You need to change the database user password. You do that here at the bottom: http://stevie.helioh.../sql/index.html After changing it, verify the new password matches what's in your website's config file (wp-config.php in your case).
  12. wolstech
    Your account is not suspended. The database issues are because mysql broke. You need to change the password for your database users and update the configuration file for your software to match the new password you set.
  13. wolstech
    It's disabled intentionally for security reasons. You can turn off cron emails for a job by editing the cron's command to redirect its output to /dev/null (use something like php -q /home/account/public_html/mycronscript.php > /dev/null 2>&1 ). A cron with no output will not email you. All server times are in U.S. Pacific Time unless specified otherwise.
  14. wolstech
    You were suspended for 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
  15. wolstech
    There's no way to change name servers on a heliohost.org subdomain, so you can't.
  16. wolstech

    Stevie Mysql

    wolstech replied to HelioHost's topic in News

    Change the password for database user named shali_wacc, then update your software's config file and it will work again.
  17. wolstech
    They probably need to be assigned back to you then. Escalating.
  18. wolstech
    The 1045 error can be fixed by changing your cpanel password. The unsupported version message can be safely ignored.
  19. wolstech
    The subdomain can be removed in cPanel. If it's not showing for some reason, an admin can remove it for you. I've got nothing on the SMTP problem. I'll escalate this. Also, for the future, we try to work the oldest topics with no replies first, so bumping makes you last in line if there were other topics with 0 replies awaiting responses.
  20. wolstech
    Backups are the user's responsibility. We do not keep backups, so we have nothing to provide. "In Use" is how InnoDB tables show up since we no longer support that storage engine on Stevie. When and if we'll support it again, I don't know. The last time we restored it, the server would crash every time someone tried to modify one. Your only choice for those tables (short of waiting and hoping we restore InnoDB, which may or may not happen) is to drop them.
  21. wolstech
    It was indeed for cron. Your account has been unsuspended.
  22. wolstech
    You're still in line for it. Krydos would be able to tell you more as to when you're likely to get it. As long as you're not suspended or inactive, you will get it eventually.
  23. wolstech
    Change your cPanel password to fix PHPMyAdmin. You can do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html To fix your website, you need to change the database user password. You do that here at the bottom: http://stevie.heliohost.org:2082/frontend/x3/sql/index.html (Verify the new password matches what's in your website software's config file).
  24. wolstech
    Your account was inactive. I'm not sure why it wouldn't reactivate for you, but your account has been manually unsuspended. If you still cannot reset your password, please let us know and we can email a new password to the address on file for that account.
  25. wolstech
    You're welcome to host it here so long as the products being sold are legal. If you're planning to take payments through the site, I'd recommend you either send users to a payment service to collect payment information, or get the SSL option though (our normal service is not encrypted).
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