wolstech

Banned. (They're bots. We've been having problems with spam lately. They sign up by the hundred. )

I recommend leaving your home directory alone (except backups, if you made them, those are safe to delete). Most of the folders are system folders, and if you delete them, you'll find your account broken, typically beyond repair (you have to delete the whole thing and sign up again to fix that). What you want to do is open the public_html folder, and delete everything inside except cgi-bin. Then go in cPanel, remove all addon and parked domains, remove all subdomains except for your main domain (if listed), under MySQL you should delete your users and drop your databases, and under email, delete your email accounts. Also check for unwanted FTP accounts. Beyond that, we recommend just deleting your account and signing up again.

Lets wait until Krydos responds to confirm that's the best fix. If we do need a second email, we'll ask for a PM. Posting an email publicly can cause it to get picked up by spammers relatively quickly.

Ack. I forgot that those invitations are already assigned to your email address when you receive them. Krydos probably needs to resend it under a different address for you. Escalating.

Your cron ran 5 times and suspended you again. If you only have 1 job, the most it can be set for is once every 12 hours. If you have 2 jobs, each can only be set to once a day, and so on. Please fix this. This is also your second time for this issue. Unsuspended.

Please use a different email address to register.

This support request is being escalated to our root admin.

I believe the description given means it got hacked or was used in an attempt to hack out server. Please create a new account.

The one you and Byron linked is the full TOS, at least as I've known it. The TL;DR version: Nothing illegal, no porn, no spam, one account, service is 'as-is', no liability for any losses (regardless of reason), no guarantee it will work or keep working, we can edit/delete your data or account for any/no reason.

No. When tommy is released, you'll be able to use a newer version on that server.

Just sign up on Stevie. It's the only server available. If you need your domain removed from your Johnny account, post your username and domain here and I'll have an admin remove it for you.

Please clear your cache.

Java is currently not supported because both of the servers it is offered on are not available (Johnny crashed, Tommy isn't released yet).

Your account was suspended for running too many cron jobs. To help keep load low, we limit accounts to two (2) cron executions in a 24 hour period. This means that, if you only have a single job, it can run no more frequently than once every 12 hours, with two jobs, they can each only run once a day, and so on. Your account has been unsuspended.

Phpmyadmin can be fixed by changing your cpanel password then logging out and in again. Be sure to select "synchronize MySQL password" when changing it.

I wouldn't worry about it since it doesn't really help security that much. Being a free host, anyone could sign up and just check most of that info in cPanel. Plus, things like PHP expose themselves in the headers too. Pretty much all hacking incidents we see are account compromises that result from insecure user-installed software (usually WordPress) or weak/stolen passwords.

Those no longer work due to the damage from the crash. Escalating so a root admin can delete it for you.

This support request is being escalated to our root admin.

If you created the account through the new system, it should've given you that to start with I think. The method I listed was for existing accounts or ones created through the classic site. Escalating.

We recently offered everybody an increase to 1GB if they verified their email address. You should be able to get this increase yourself by signing into our website here:https://heliohost.org/?_=new After that, select the option to validate your email address. Once you complete the verification, it should automatically give the increase. If it does not, or you don't see the option to verify, let me know and I'll escalate it for you.

twnn.heliohost.org is now working, however the file index.php does not exist. Please clear your cache and verify that index.php is in your public_html folder.

This support request is being escalated to our root admin.

Duas.ga is now configured and is already working for me. Please clear your cache again.

What is the account name and email address in question?

I'm not seeing that domain in our system. You probably parked it too soon and it didn't park successfully. Can you please re-park it (remove first if present) and let me know when you've done so? Once you do that, I'll verify it parked properly, then you just have to wait the 24 hours for it to work.