wolstech

If you need a specific database to be accessible remotely, please post the database name and the IP from which it will be accessed so Krydos can allow it. They're all blocked by default now.

This support request is being escalated to our root admin.

Stevie isn't coming back up in the near future (and when he does your account will be gone), so go ahead and create a Johnny account. If you need your domain removed so you can reuse it, let us know and we can delete it for you. If you need the contents of your Stevie account, see http://heliohost.org/backup/

Escalating.

You need to change your name servers to ns1.heliohost.org and ns2.heliohost.org.

Stevie's hardware failed: http://www.helionet.org/index/topic/26915-hard-drive-failed/ You need to move to Johnny (registrations open daily at midnight UTC) or Tommy (donation required, an invite will be emailed to the donation email address). The contents of your Stevie account that were recoverable by the backup script can be retrieved here: https://heliohost.org/backup/ If it won't send you a backup, post a partial email address and your username so we can send the link manually. If anything is missing from the backup that you'd like us to attempt to retrieve manually, please let us know and we can add it to the manual backup list. If you want to reuse your domains, let us know every domain you need removed and a root admin can clear them out for you.

@k_mp: Split here: http://www.helionet.org/index/topic/27054-delete-domain/

The main benefit is the significantly better uptime. Johnny is meant for experimental websites and has more functionality, however it comes at the expense of stability. Tommy on the other hand is meant more for production sites...he: Has much better uptime and performanceLives on much newer hardwareHas tighter resource control; sites get suspended for load more easily to help keep that awesome uptime.Has a slightly older version of cPanel (58 vs 60)Multiple versions of PHP available (5.4, 5.5, 5.6, 7.0, and 7.1)Does not support Django.Does not support Rails. Right now, you have to donate in order to use it. When you donate, you get an invite sent to your paypal or skrill email address that lets you sign up on Tommy. At some point in the future, we will offer free signups that are limited per day, like Johnny currently is. If you donate and sign up on Tommy, you will need to delete your Johnny account since you're only allowed one account. Also, if your hosting username and forum username are the same, you will need to ask us to rename your forum account if you want to reuse your username on Tommy.

This support request is being escalated to our root admin.

You need to use explicit FTP over TLS. Our servers do not support implicit FTP over TLS.

New versions of cPanel require all domains to be inside public_html by default. Krydos can change that though. This user also asked for this same restriction to be removed on his account: http://www.helionet.org/index/topic/26744-johnny-subdomains/?hl=public_html

The new cPanel forces you to put stuff inside public_html by default, so it'd need to be /home/feeldumb/public_html/honeywebph/www/. It sounds like your request is that you want to use folders outside of public_html as the root for your other domains...there's a setting Krydos can change to allow that I think...

They probably are if you uploaded the entire contents of your backups... Try creating an empty database, then using PhpMyAdmin to import the .sql files.

I've never heard of that client, and seeing nobody else is reporting this issue, I suspect the client is broken, not the server. Can you try a different client on your Android, or (preferably) a PC with a common client like FileZilla when you get a chance?

That sounds like a firewall issue or something. My client (Filezilla 3.22) works fine in passive mode (or at least it claims to be in passive mode, I don't see a PASV command being sent though). Does active mode work for you?

Googling suggests the fact it allowed this may actually have been a bug in an old version of cPanel. As Krydos said, the behavior you're seeing is by design. The subdomain is required. My account on Stevie had a bunch of subdomains exactly because of this. If you're really worried about people using the subdomain to access the content, you can always write scripts to detect it and redirect them to the proper domain...

Maybe Krydos has some ideas on why FTPS acts up for you (bad FTP client maybe?). As far as I'm aware we haven't had other reports of it malfunctioning on Tommy though. Escalating.

Added.

What server are you on, and what is your username?

I've personally never noticed an issue in tommy. Johnny though...I have to use sftp or plain FTP to even connect. Have you tried unencrypted FTP?

Seeing the first account can't be unsuspended, you're better off changing the domain in the second one and using it.

Someone else had a suspension for the same reason yesterday. Escalating.

@bdistler: Byron or Krydos needs to remove that domain on our end. The "You must remove this DNS entry" message is always a root admin fix. You are right though, his domain is also currently pointed to 000's servers, so even when a root admin fixes it, it still won't work until he follows your instructions and adds the domain.

@luanfrj: Split to http://www.helionet.org/index/topic/27015-move-to-johnny/

Moved to customer service.