wolstech

That means the backup script failed to recover your account. I've added you to http://www.helionet.org/index/topic/26930-manual-backup-master-list/ so Krydos can attempt to recover it manually whenever that list is worked. The data from the manual backups will be made available through the same system when it becomes available, and a news post will likely announce it. Also, the email issue with AT&T and Tommy is being looked into as well: http://www.helionet.org/index/topic/27083-tommy-email-blacklisted-by-at-tsbcglobal/ Hopefully we'll get the resolved so you can request the manual backup (if one is recoverable) yourself.

To answer these in order: You have to get it from another source. Heliohost is not a certificate authority. We recommend Let's Encrypt since its free. One of our users is working on a guide for the Wiki: http://www.helionet.org/index/topic/26914-ssh-on-tommy/?view=getnewpostDepends on the certificate you use. You can get a "SAN Certificate" that's good for multiple domains. Not unless you get a "wildcard" certificate. Let's Encrypt doesn't offer these, and the companies that do offer them charge significantly more than a normal certificate for them. If you get the certificate, we don't charge anything to install/use it. You need to get the certificate from someone else. You can get the signing request for a certificate and install the certificate through cPanel once you have it. There is no alternative really. SSL is the standard for secure web communication. It's only important if users will be doing things like entering bank/credit card information or login information on your site. If you use a service like Paypal for that, the users will enter it on the service's secure page meaning your site technically doesn't need to be though it's good practice to do so anyway (after all, they may need to enter other information like a username/password for your site, shipping info, etc.). Static websites that just show content and don't have the user enter information on them don't really need SSL.

Sent, but not before I got this on my first attempt: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: ****@heliohost.org This message has been rejected because it has a potentially executable attachment "Account Backup.eml" This form of attachment has been used by recent viruses or other malware. If you meant to send this file then please package it up as a zip file and resend it. I deleted the .eml attachment. If you need it, I'll zip it and resend.

So, Tommy is blocked by AT&T's email system: host ff-ip4-mx-vip2.prodigy.net [144.160.159.22] SMTP error from remote mail server after MAIL FROM:<wolstech@heliohost.org>: 553 5.3.0 flph391 DNSBL:ATTRBL 521< 65.19.143.6 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net It affects all att.net and sbcglobal.net email addresses (I emailed a backup to someone at an sbcglobal address and it bounced with the above...same reason they never got the automatic email probably). Can we get this unblocked?

host ff-ip4-mx-vip2.prodigy.net [144.160.159.22] SMTP error from remote mail server after MAIL FROM:<wolstech@heliohost.org>: 553 5.3.0 flph391 DNSBL:ATTRBL 521< 65.19.143.6 >_is_blocked.For assistance forward this email to abuse_rbl@abuse-att.net I just looked into this and found a failed delivery message...AT&T blacklisted Tommy, so you'll never receive any emails from the @heliohost.org admin addresses or the backup script. AT&T is refusing to even accept them, let alone put them in spam. I resent it from my personal gmail account, please check for an email with a subject of "Heliohost backup" from wolstech [at] gmail .com

Krydos might be able to tell you what happened in more detail and how you can prevent it. I wasn't the one who suspended this one, so I don't know exactly what happened. He might be willing to release your domain for you so you can reuse it. I do know that we can't unsuspend this account since it went phishing, so you'll need to sign up again either way. Escalating.

Your account was suspended for Phishing.

Onesite doesn't even look close to us in terms of features. Based on their website, you're stuck with very little in terms of functionality and room to grow. They also have a "pro coming soon", which means they're likely planning to be the typical "we-say-free-but-we'll-pressure-you-to-pay" host. Nearly every other "free" host I've tried that claims to have things we don't either ends up asking me to pay, didn't actually have anything new, or (in most cases), had less than we already offer. Some of our features like ASP.NET and Java support are nearly impossible to find elsewhere for free. Our latest server builds added CloudFlare and a site publisher tool natively, both of which were often-asked-for things that many others have had for a while. We also just started offering completely free SSL, which has been a longtime request. The big additions I'd like to see are: Allow A and CNAME records to attach domains instead of requiring specific nameservers (the one service I saw that did this had you add a specific TXT record to verify ownership instead)Built-in lets-encrypt support in cPanelAbility to move between servers automatically.

If you need a specific database to be accessible remotely, please post the database name and the IP from which it will be accessed so Krydos can allow it. They're all blocked by default now.

This support request is being escalated to our root admin.

Stevie isn't coming back up in the near future (and when he does your account will be gone), so go ahead and create a Johnny account. If you need your domain removed so you can reuse it, let us know and we can delete it for you. If you need the contents of your Stevie account, see http://heliohost.org/backup/

Escalating.

You need to change your name servers to ns1.heliohost.org and ns2.heliohost.org.

Stevie's hardware failed: http://www.helionet.org/index/topic/26915-hard-drive-failed/ You need to move to Johnny (registrations open daily at midnight UTC) or Tommy (donation required, an invite will be emailed to the donation email address). The contents of your Stevie account that were recoverable by the backup script can be retrieved here: https://heliohost.org/backup/ If it won't send you a backup, post a partial email address and your username so we can send the link manually. If anything is missing from the backup that you'd like us to attempt to retrieve manually, please let us know and we can add it to the manual backup list. If you want to reuse your domains, let us know every domain you need removed and a root admin can clear them out for you.

@k_mp: Split here: http://www.helionet.org/index/topic/27054-delete-domain/

The main benefit is the significantly better uptime. Johnny is meant for experimental websites and has more functionality, however it comes at the expense of stability. Tommy on the other hand is meant more for production sites...he: Has much better uptime and performanceLives on much newer hardwareHas tighter resource control; sites get suspended for load more easily to help keep that awesome uptime.Has a slightly older version of cPanel (58 vs 60)Multiple versions of PHP available (5.4, 5.5, 5.6, 7.0, and 7.1)Does not support Django.Does not support Rails. Right now, you have to donate in order to use it. When you donate, you get an invite sent to your paypal or skrill email address that lets you sign up on Tommy. At some point in the future, we will offer free signups that are limited per day, like Johnny currently is. If you donate and sign up on Tommy, you will need to delete your Johnny account since you're only allowed one account. Also, if your hosting username and forum username are the same, you will need to ask us to rename your forum account if you want to reuse your username on Tommy.

This support request is being escalated to our root admin.

You need to use explicit FTP over TLS. Our servers do not support implicit FTP over TLS.

New versions of cPanel require all domains to be inside public_html by default. Krydos can change that though. This user also asked for this same restriction to be removed on his account: http://www.helionet.org/index/topic/26744-johnny-subdomains/?hl=public_html

The new cPanel forces you to put stuff inside public_html by default, so it'd need to be /home/feeldumb/public_html/honeywebph/www/. It sounds like your request is that you want to use folders outside of public_html as the root for your other domains...there's a setting Krydos can change to allow that I think...

They probably are if you uploaded the entire contents of your backups... Try creating an empty database, then using PhpMyAdmin to import the .sql files.

I've never heard of that client, and seeing nobody else is reporting this issue, I suspect the client is broken, not the server. Can you try a different client on your Android, or (preferably) a PC with a common client like FileZilla when you get a chance?

That sounds like a firewall issue or something. My client (Filezilla 3.22) works fine in passive mode (or at least it claims to be in passive mode, I don't see a PASV command being sent though). Does active mode work for you?

Googling suggests the fact it allowed this may actually have been a bug in an old version of cPanel. As Krydos said, the behavior you're seeing is by design. The subdomain is required. My account on Stevie had a bunch of subdomains exactly because of this. If you're really worried about people using the subdomain to access the content, you can always write scripts to detect it and redirect them to the proper domain...

Maybe Krydos has some ideas on why FTPS acts up for you (bad FTP client maybe?). As far as I'm aware we haven't had other reports of it malfunctioning on Tommy though. Escalating.