wolstech

It's been down since sometime this afternoon. See http://www.helionet.org/index/topic/23746-mysql-server-offline/unread/ for updates on that.

This support request is being escalated to our root admin.

Marko30 has the right answer. Just be aware that it's heliohost.org, not .com. We don't own heliohost.com.

On many servers, that would work. However, most servers have very few accounts (a few hundred, maybe a few thousand in a large case)...we have over 10000 accounts (many with multiple domains) on Stevie. cPanel themselves even told us a while back that they'd never seen so many on a single box, this is usually a decent-sized cluster's worth of accounts. If apache restarted immediately when anyone changed/added a domain, it'd never be up seeing it has a several minute reload time due to the huge number of domains it has to load.

There is no way to do this on our server. You will be able to use cPanel and FTP within a few hours, but it takes a day or so before the actual website works because Apache must restart first (it usually does it every night, but it gets skipped some nights if the server is busy).

A lot of these incidents are actually us being hit by DDoS attacks. If that's the case, there's nothing we can do but sit and wait it out. Stevie has been performing poorly though. I was doing some development work today and trying to use PhpMyAdmin with this load was painful.

There is no way to get more space at this time, no exceptions. I basically work here and I have 500mb too. Our servers don't have huge capacities like big paid providers, so we can't afford to offer more space. If we did, we wouldn't be able to support the numer of users we have.

Sounds like Krydos didn't fully restore these. Unsolved.

My attempts to use SMTP resulted in a connection that's immediately closed by the server. It definitely worked the last time I used it, so might be broken. Webmail seems to be working... Stevie did see high load this morning (likely due to abuse or being hit by DDoS), and HTTP was dragging a bit as a result with a timeout here and there, but it definitely wasn't entirely down. I get monitoring emails when Stevie's HTTP goes down entirely...I haven't gotten any in the past week. My website and cPanel are working despite some slowness.

You're blocked by the firewall...escalating so you can be unblocked.

I'll assume you're on Johnny...Johnny is severely overloaded and has been down for much of the past few days: http://heliohost.grd.net.pl/monitor/ This board is on the same hardware too, which is why it's also slow. Unfortunately, such overloading is common on Johnny, though not usually to this extent. If you need reliable hosting, my recommendation is to move to Stevie (which from the link above you can see as much better uptime!).

Johnny accounts take up to a week to become active.

If they're empty, then the data is gone. There should be a bunch of tables in them. You didn't drop the databases at any point did you?

It's due to innodb being hosed last year...escalating. @Krydos: This is user aking on Johnny.

Not sure if this can be done or not. Escalating.

Glad to hear you got it working Feel free to let us know if you need anything else.

We would have to upgrade/rebuild php (and some sites say apache too), which we don't have any immediate plans to do on our existing servers. Our new server (which we have no timeframe for putting online at the moment) will eventually have whatever version comes with php 5.6 and whatever cpanel version we install, so it'll probably be recent. I recommend looking for a program that doesn't require it.

The standard is for the registrar to not require this. Sometimes you can ask the registrar's support to set the name servers for you (let them know that the host requires it before you can add the domain to the nameservers). The workaround for making these annoying registrars work with our service is to temporarily make the domain in question the main domain on your heliohost account temporarily (use this script). Palmsoft.heliohost.org will be replaced with dota-iq.de (and palmsoft.heliohost.org will stop working). Once you do this, change the name servers at the registrar and let everything start working. After that, change the main domain back to palmsoft.heliohost.org and let that start working again. Finally, add dota-iq.de as an addon or parked domain in cPanel so both are associated with your account. The other alternative is to transfer the domain to a normal registrar.

To move to Stevie, back up your data then delete your account here: www.heliohost.org/home/support/scripts/delete After that, wait 24 hours, then sign up again. The original copyright infringement issue seems to be fixed. [solved]

The mp3 files as well as any other links to illegal music on your site. You cannot offer free music downloads since you do not own the rights to the songs.

You were suspended for copyright infringement. You have 24 hours to remove all infringing material from your site, starting at the time if this post. If the content is not removed within 24 hours, you will be resuspended.

It can take a few days sometimes. Please be patient.

We'll see what Krydos says. We frown upon doing this though for security reasons. @Krydos: His account is aion on Johnny. He doesn't operate the server he's trying to monitor, so setting the game server to use existing ports is not possible.

We don't generally open ports for users. Our recommended solution is to reconfigure your game server to use a port we allow (all standard web ports, 2082, 2096, 8080 are permitted). There's one or two others as well if you're on Stevie.

You can do this easily. In cpanel, go to Remote MySql and add the IP address of the remote server that will be connecting to us. If you dont want to filter by IP address, a % sign will allow anything with the right username and password to connect. On your remote server, configure your script to use Stevie.heliohost.org or Johnny.heliohost.org as the host name (use the one for the server you're on). Username and password will be one of the database users you've set up under MySQL databases in cPanel.