wolstech

This support request is being escalated to our root admin.

Nothing. It will just be left suspended indefinitely until it gets deleted for disk space (when our server fills up, we delete inactive or suspended accounts with the oldest last login dates to make room). If Krydos is ok with it, we can remove your domains from the account so you can use them to sign up again. I'd recommend finding new software though if he allows that. WordPress is far too easy to hack in my experience...half the themes and plugins out there are disguised backdoors, and the ones that aren't usually either have security holes in them, aren't maintained, or are regularly left un-updated by users. There was actually a point last year where WordPress was to blame for 90+% of our spam suspensions. @Krydos: Can we remove her domains from this account or will she need to go elsewhere?

You ran WordPress if I remember right. That's what's infected and caused this. If we did back it up, the backup could infect another server if you try to use it. We highly recommend users do not use WordPress for this exact reason...it gets hacked too easily. It's up to Krydos whether he's willing to back it up for you, but as listed now, it says "Do not backup."

It's https://tommy.heliohost.org:2096/ I was unaware it was ever accessible on port 80...

There actually isn't any easy way to do this right now, at least not for high-volume hosts with smaller servers like us. We've talked about making a custom cP plugin for this, but we don't have any timeframe for that (if it happens at all). The problem is that we create 100s of accounts a day. The only plugin they offer themselves is a provider for WHM that would create certificates for every single account and domain on our system. That would normally not be a big problem, but they limit the service to 20 certificates a week. For reference, we've created more than twice that number today alone...and the day still has ~10 hours left. The way we're using cPanel is not normal either, so 20/week might do for regular hosts but is severely undersized for us. For perspective, cPanel's own support staff told us we had managed to host more accounts on a single physical server than anyone else using their product (10,000+ accounts, their recommended limit is ~400...) Besides, not everybody uses HTTPS, and I suspect the servers (especially Charlie and Stevie) wouldn't be able to handle the load if every single domain was using HTTPS. The way it is now, only users who actually want to use it will set it up.

Gotcha. Yeah, that's a good reason for a dedicated IP. Tommy's shared IP ended up on CBL the other day due to what I believe was WordPress malware.

Escalating to have this installed. Also, while there are other reasons to have one (such as avoiding email issues when the shared IP ends up on spam blacklists...), please note that you don't need this for SSL anymore. Our servers all support SNI now.

Did you enable remote MySQL in cPanel? If so, is the IP address of the remote host still correct (a lot of people have dynamic IPs, so if it changes you'll need to enter the new IP). Moved to customer service.

Could be anything really. I've seen the reason given ("Do not unsuspend. Do not backup") be given for a lot of things. Krydos is the only one who lists a suspension that way, so he's the only one who can say what happened. It's usually something uncommon though, since things like spam/phishing/malware get listed as such. One common reason for it is getting hacked and the hacker abusing the account though, and besides keeping software updated, avoiding dubious addons for stuff like Wordpress, and using good passwords, there's not much you can do to prevent that.

That account cannot be unsuspended. Krydos might know what happened, but the reason listed usually indicates illegal activity of some form. Also, the username is ilovehm. Escalating.

You can delete your account by logging into https://heliohost.org/login/ and selecting Delete Account.

Yeah, Johnny's been the one with spam reports...has always been common for him sadly since he allows more accounts per day and more resources per user before they busted for load...he's just easier for spam and phishing to set up shop on. I've definitely suspended several Tommy accounts for phishing though, and I suspect a few were likely sending mail even if we never got reports. I remember looking at a few of them in more detail before I suspended them...they had a mass-mail script in the root alongside a phishing site in its own folder...

This happened to someone else today as well. The accounts seem to be half-unsuspending for some reason. I manually suspended and unsuspended you again and it didn't help Escalating.

It's been sending a lot of spam lately, so I'm not surprised. We had several spambots set up shop on our servers in the past week (my mailbox has been full of abuse reports lately...). Escalating.

Please wait for this to be looked at. You're not allowed to have two accounts, so trying to sign up again will get you suspended for multiple accounts in addition to whatever this issue is.

It shows as active in the system despite being clearly suspended when visited...I tried manually suspending/unsuspending but it didn't help. Escalating.

Not sure why. We have many others who use it without issue...

Are you able to use cpanel on the PC even though the site itself doesn't work?

@alein: He removed Cloudflare, so yes his site works now.

You need to change your domains nameservers to ns1.heliohost.org and ns2.heliohost.org. All Stevie accounts have already been cleaned up.

This support request is being escalated to our root admin.

@Krydos: Tommy is the same way. I was using it heavily Friday and was waiting a minute or more at times for it to open, or for simple actions like deleting rows to process. Is it possible to check that one too?

Seeing the servers have been rebuilt since then, its probably not even on Johnny anymore. I'm not sure if it can be installed or not. Escalating.

This support request is being escalated to our root admin.

You have 24 hours from now to remove all nulled/cracked software, videos, and other copyrighted content from your account. If you have not removed the content after 24 hours has passed, your account will be permanently suspended.