wolstech

The topic is 4 years old, so I'm not surprised. Seeing this one still gets new services linked from time to time, feel free to add any that you find that aren't listed

Seeing this was posted by a long-deleted account, we'll never know. Please do not post in topics that have been dead for 5+ years...

This support request is being escalated to our root admin.

A 503 error for ASPX files is generally because you did not request ASP.NET for your account. It has to be requested on the forums before it will work because it uses extra resources for every account that has it turned on. Eventually cP will let you request it automatically like Java, but for now, you have to post to get it (most requests have been in topics asking about the 503 Service Unavailable error) Seeing you tried to use it, I'm assuming you're wanting to request it. Escalating...

We typically keep the limit low to prevent overuse of resources. I'll escalate to see if it can be raised... Also, do you have a license for IPS? Nulled/cracked versions are not allowed here and will get you suspended for copyright infringement.

There are a lot of things that can cause a 500 error. The most common are broken software and invalid .htaccess files. I'd start by renaming the index.php file in the folder for that domain to index.old. If you see a directory listing, your code is broken. Check for an error_log file in that folder if this is the case. It'll tell you the errors your code produced so you can fix it. If renaming/removing the index file doesn't help, rename the .htaccess file and see what happens after that. If you still have a 500 error with both files renamed, let me know and I'll escalate it for you.

It's because the software you're using is misconfigured or broken. You need to see if there's a way to change the page title in your software, and if not, I'd ask the program developer. The software is producing a tag that specifies that up in the head section, so that's why the browser shows that: <title>base+meta_title_index</title>

The only reasons the system would have skipped the databases is because they were either InnoDB (which Stevie had a history of losing regularly) or were unreadable due to disk errors (a lot of stuff was skipped due to disk damage...we have many users who lost the files too). There are no further attempts planned to recover data from Stevie. The disk is simply too damaged to read anymore. I'll escalate this to Krydos, but unless he happened to do something I'm unaware of (maybe save raw myi/idb files?) I doubt there's much we can do.

The creation failed for the following reason: Basically, your main domain was just a period. Accounts must have a valid main domain. Not sure if you didn't specify one or there's a bug (do note that CAPITAL letters have been known to disappear, so if you typed it in CAPS, that was your issue). Escalating for a new invite.

Krydos will send you an invite to the email address on your Paypal/Skrill account within 24 hours. Be sure to watch for it since some email services put it in spam. Use the link in that email to create your account. Please be aware that you should not use your forum username as your hosting username unless you let us know first (we have to rename your forum account if you want to do this). If you don't receive it, let us know and it can be resent.

All Stevie accounts and domains were removed a month ago. Just sign up again. The only restriction is that you cannot use your forum username as your hosting username (unless I rename your forum account for you). Registration for Tommy opens daily at midnight UTC and fills quickly. You can also donate to get an invite that works when the server is already full for the day.

That account does not exist. There is a similarly named account just called inwata, but it was on Stevie which is no longer in service due to hard disk failure. Assuming that's yours, you can attempt to retrieve a backup of its contents from https://heliohost.org/backup/ Either way, you'll need to sign up again to continue hosting your site here.

Stevie suffered hard disk failure 3 months ago and is no longer in service. Your account's contents can be downloaded from http://www.heliohost.org/backup/ Please sign up on Tommy if you wish to continue hosting with us. Registration opens at midnight UTC and fills quickly. Alternately, you can donate to receive an invite that works even when registration is already full for the day.

The last login date that matters is in a different system and is showing as having logged in today. Not sure why there'd be no log entries for that week and a half, but who knows. cPanel is a really weird program...

That's weird. I can make mine show a wrong IP by using the website, but I've never noticed it otherwise. Krydos may have something else running that triggers it...

Your account is inactive. Use https://heliohost.org/renew/ to reactivate it.

That IP is the Cody server. It's nothing to be concerned about, just means you signed in through our website versus directly through https://tommy.heliohost.org:2083. It happens because our website signs into your account on your behalf in order for the "HelioHost tools" page to work. If you want the reported IP to be accurate, do not sign in through our website.

Mail will still be sent from HelioHost. The MX records control where mail is received (they're used by someone else's mail server when their server looks up where to deliver the mail). So yes, you will still have a 50/day limit. The software you are using has to be designed to support an external SMTP server if you want to send using a different server. if the software uses the php mail() function, it will send using our server.

It should actually be https://tommy.heliohost.org:2083/frontend/paper_lantern/mail/mx.html Pick the domain (we don't support @), enter Host (destination server) and priority, then add new record. Delete the default record (the one showing your domain and priority 0).

All Stevie accounts were removed from the system a month ago, around the time we determined Stevie was beyond repair and began offering backups. You're free to sign up on Tommy when registrations open at midnight UTC. If you don't have your backup yet, you can try downloading it from http://www.heliohost.org/backup/ (a missing file or 45 byte download indicates no backup is available).

The minimum required is typically $1. I'll escalate this, but I won't be surprised if Krydos didn't send the email because we never actually received anything from the donation. We can't receive donations this small (PayPal takes all of it in fees).

Please see http://www.helionet.org/index/topic/26915-hard-drive-failed/ Stevie is no longer in service. Backups are available for some Stevie accounts, but your account was unfortunately one of the many that were unrecoverable due to disk damage, so no backup is available. You will need to sign up on Tommy, then use whatever backups you may have to recreate your site. Your domain and username have already been freed up and can be reused. Tommy registrations open at midnight UTC every day and fill within minutes. If you prefer not to wait, you can donate. Those who donate will receive an invite at their Paypal/Skrill email address within 24 hours, that can be used even when the server is full for the day.

It's because the account "Proaviator" already exists with your gmail address. Do you want me to add the p to the roavia1 account (I can just rename it)?

Would it be possible to just strtolower() the submitted username on the backend instead of having client-side code do it? That way it's browser independent.

@Krydos: Check your PMs for the email address. @roavia1: For #4, did you capitalize the first letter of your username by chance (the P that got lost)?