wolstech

That one's my fault. I missed it among the other responses in that topic. Moving now...

Unblocked. That one wasn't caused by anything you did. It's because our firewall is hypersensitive right now due to the ongoing DoS attack on Johnny.

Moving...

It sounds like either mono broke, or you lost it due to a suspension. Let's have Krydos look at it. He may need to enable it again for you.

Please post on our support forums for assistance. https://www.helionet...stomer-service/

Considering this message has been received unsuccessfully several times, please post on our support forums for assistance. https://www.helionet.org/index/forum/45-customer-service/

It's down due to an ongoing DDoS attack. It's been hit or miss for the past week or so at this point, down more often than not. There's nothing anyone can do except recommend you move to another server, or wait for the botnet that's attacking us to stop. Your website issue is that big red bar on Johnny here: http://heliohost.grd.net.pl/monitor/ cPanel is usually up since it's not being directly attacked, but even it goes down on occasion due to load.

Krydos hasn't been around too much lately and we've been busy with other more important issues (the DDoS attack on Johnny, an excessive number of phishing sites signing up, our real lives since we're volunteer, etc.) Sorry about the wait.

It's just been overlooked since we've had bigger phish to fry lately (cleaning up phishing and dealing with the DDoS attack on Johnny has been our focus lately). Lets see if Krydos can look at this when he gets a chance.

We no longer deploy wars manually. You should do this yourself using the Java option in cPanel. Please note that if you have not requested Java (or are still in line for it), you won't see the option to deploy a war file.

Johnny is down due to a DDoS attack. There is no estimate as to when it will end, so we have no idea when the server will be back online. As for being on Johnny, the only way you end up there is if you signed up for that server or asked to be moved there.

We no longer deploy wars manually. You should do this yourself using the Java option in cPanel. Please note that if you have not requested Java (or are still in line for it), you won't see the option to deploy a war file.

Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.

Did you change the file permissions to 644? PHP files need to be 644 to run, and upload as 664 by default. That's the number one cause of that error message. Similarly, directories inside of public_html should be set to 755 (public_html itself has different permissions and should be left alone).

Did you specify Plain FTP (insecure) when connecting? We do not support FTP over TLS. If you want a secure connection, you need to use SFTP on port 1373 instead.

Johnny is down due to a DDoS attack that's been ongoing for over a week now. There's nothing you or we can do except wait unless you would like to move servers. $1 donation would get you moved to Tommy, which is not impacted by this issue (please provide transaction ID if you decide to donate). Or, you can delete your account and sign up again at midnight UTC to move yourself for free.

Unblocked.

What command did you use?

Can you provide a transaction ID or a ticket number for a prior ticket? This email somehow got a new ticket number and I don't know what you're referring to. Your subject is about an archived account, which doesn't receive an invite unless it was un-restorable. Invites are sent to the email address on the paypal account used to donate, or for failed restores, to the email address on the account that could not be restored. Also, please be advised that since our emails convert to forum posts, the email address you're sending from is not visible to anybody (including our support staff) for privacy reasons. If you wish for it to appear in your message/be seen by support (and the public), you need to type it in the body of your email.

Please pick a different domain. There is something wrong with that one. (It's failing saying there's DNS entries that need to be removed from the cluster, but I can't find any).

Johnny's Apache is down due to an ongoing DDoS attack. It's been down for several days and we have no idea when it will be back (we'll restart it whenever the botnet that's attacking us finally gives up). http://heliohost.grd.net.pl/monitor/ (You're affected by that red line on Johnny). If you need it back sooner, you can donate $1 to have it moved to tommy, which is not affected by the current attack.

Yes you can. Please provide the transaction ID once you donate so we can send your invitation.

No shell access is allowed for security reasons. As for Django, we generally can't just upgrade it because doing so might break the thousands of other users on tommy. Let's see what Krydos says about that one though.

Johnny's Apache is down due to an ongoing DDoS attack. It's been down for several days and we have no idea when it will be back (we'll restart it whenever the botnet that's attacking us finally gives up). http://heliohost.grd.net.pl/monitor/ (You're affected by that red line on Johnny). If you need it back sooner, you can donate $1 to have it moved to tommy, which is not affected by the current attack.

I'm not sure which ones it's supported on honestly. It may even be possible to make it supported on Johnny now that it's been rebuilt. Let's see what our other root admin Krydos says.