wolstech

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Did you change the file permissions to 644? PHP files need to be 644 to run, and upload as 664 by default. That's the number one cause of that error message. Similarly, directories inside of public_html should be set to 755 (public_html itself has different permissions and should be left alone).

Did you specify Plain FTP (insecure) when connecting? We do not support FTP over TLS. If you want a secure connection, you need to use SFTP on port 1373 instead.

Johnny is down due to a DDoS attack that's been ongoing for over a week now. There's nothing you or we can do except wait unless you would like to move servers. $1 donation would get you moved to Tommy, which is not impacted by this issue (please provide transaction ID if you decide to donate). Or, you can delete your account and sign up again at midnight UTC to move yourself for free.

Unblocked.

What command did you use?

Can you provide a transaction ID or a ticket number for a prior ticket? This email somehow got a new ticket number and I don't know what you're referring to. Your subject is about an archived account, which doesn't receive an invite unless it was un-restorable. Invites are sent to the email address on the paypal account used to donate, or for failed restores, to the email address on the account that could not be restored. Also, please be advised that since our emails convert to forum posts, the email address you're sending from is not visible to anybody (including our support staff) for privacy reasons. If you wish for it to appear in your message/be seen by support (and the public), you need to type it in the body of your email.

Please pick a different domain. There is something wrong with that one. (It's failing saying there's DNS entries that need to be removed from the cluster, but I can't find any).

Johnny's Apache is down due to an ongoing DDoS attack. It's been down for several days and we have no idea when it will be back (we'll restart it whenever the botnet that's attacking us finally gives up). http://heliohost.grd.net.pl/monitor/ (You're affected by that red line on Johnny). If you need it back sooner, you can donate $1 to have it moved to tommy, which is not affected by the current attack.

Yes you can. Please provide the transaction ID once you donate so we can send your invitation.

No shell access is allowed for security reasons. As for Django, we generally can't just upgrade it because doing so might break the thousands of other users on tommy. Let's see what Krydos says about that one though.

Johnny's Apache is down due to an ongoing DDoS attack. It's been down for several days and we have no idea when it will be back (we'll restart it whenever the botnet that's attacking us finally gives up). http://heliohost.grd.net.pl/monitor/ (You're affected by that red line on Johnny). If you need it back sooner, you can donate $1 to have it moved to tommy, which is not affected by the current attack.

I'm not sure which ones it's supported on honestly. It may even be possible to make it supported on Johnny now that it's been rebuilt. Let's see what our other root admin Krydos says.

If I recall correctly, we don't support postgis on Johnny.

Johnny’s apache is down due to an ongoing ddos attack. http://heliohost.grd.net.pl/monitor/

Please clear your cache. I see an empty page from Concrete CMS.

Unblocked. If you use FileZilla, you need to use either SFTP on the SSH port (directions should be in cpanel), or unencrypted (plain) FTP to Johnny.heliohost.org on port 21.

Translated: Websitem did not open. I use Cloudflare. I'm sure all my settings are correct, but I think there's a problem with DNS addresses. Can you fix it? Cloudflare is notorious for causing weird issues with our service. We recommend you avoid it if you can. If you really need to use it, we recommend disabling the Full SSL option (it seems to be have oddly with AutoSSL) and allowing CF to copy all of the proper records needed for our service to work. Also, I noticed your domain. Please be aware that hosting pornography is prohibited according to our Terms of Service and will get your suspended. If your site is intended to host adult content, you will need to find another host.

You’re suspended for severe high load. Let’s have Krydos identify the cause before I unsuspend you so you can fix the problem right the first time...we’d rather you not cause this sort of load again.

If you wait, it'll remove itself in due time. Since you don't need it though, Krydos can remove it for you. EDIT: Krydos said there's no reason to do so. It'll remove itself after about a week if you don't use it.

Well, right now Johnny's down, so that's to be expected... The 500 errors might have been due to load if you didn't have an .htaccess and permissions are correct. We've been having issues with johnny being hit by DDoS the past few days, so he keeps going down and is very unstable when he is up.

Johnny is well known for poor performance and uptime, which is normal for that server. Johnny is intended for testing and experiments where uptime and reliability are not a concern, and Apache is currently down due to load and abuse from an ongoing DoS attack against the server. If you need reliable service, I would recommend moving to Tommy.

Johnny is meant for testing and experimentation, and is not for hosting production websites. He is well known for poor uptime and reliability, and this is normal for Johnny. If you need a stable, reliable service, I would recommend you move to tommy.

The account gabsecci has been unarchived. You should be able to log in now, and your domains should start working in the next 2 hours.

That account does not exist. EDIT: Nevermind, it's archived, the username is actually gabsecci which is why I couldn't find it. I'll unarchive it when I get to a PC.