wolstech

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I'll copy my response from yesterday... The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine. Here's a few screenshots showing how to set up both SFTP and Explicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself). Use the exact settings in one of those screenshots...just change the username to yours.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine. In Filezilla, go to File->Site Manager. Select the entry on the left for Tommy. On the right: Select the General tab, and make sure name in the host box says tommy.heliohost.org, not Tommy or Tommy SFTPMake sure the port is 1342 as you said.Select SFTP for Protocol.Username and password are your cPanel username and password. If it still does not work, try Explicit FTPS instead. Here's a few screenshots showing how to set up both SFTP and Exlpicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself).

I'm recommending you replace howler.js with something else and see if it works (the error is related to how howler's audio output is handled by your browser). It's not the only javascript out there that can do what you're asking, so try a different script and see if it performs properly.

Googling seems to suggest people beyond the ones in that bug report are also having these problems with howler.js... Have you tried using a different library?

That error usually means the browser can't understand the audio file format (Chrome used to be known to have issues with certain ones like OGG), or that the audio file being played is corrupt. Have you tried a different audio file and different browser?

This failed because the domain you entered has DNS entries that need to be removed. Escalating so they can be cleaned up and the invite resent.

Johnny accounts take up to 24 hours to start working.

You should be able to use the username, the domain I don't know if they've all been removed from Ricky yet.

Krydos removed all the Ricky accounts earlier this morning, so the username should be available. The domain may or may not be available. If not, it will be shortly. We have a script running to purge the domains. Go ahead and try signing up on Johnny. Let us know if it gives an error or if the new account "disappears" during creation (which means it failed internally) and we can help you out.

There's something wrong with the way they were imported. I can't see any Ricky backups in the backend either (the links all point to missing files). Your username isn't even on the list. Escalating.

This support request is being escalated to our root admin.

A bunch of links I should see on the backend point to files in a non-existent folder called /0/...something didn't import right I think.

This support request is being escalated to our root admin.

If you're on Johnny, it sometimes lags/restarts itself, so there's a few hiccups on occasion due to the load. As you noted, it's now working.

This function is intentionally disabled for security reasons. Please find another plugin. In addition, WordPress is notorious for terrible security (plugins requiring shell access through exec() are a great example). We ban more hacked accounts for compromised WordPress than for any other reason (the hackers usually send spam or set up phishing on such accounts). I would recommend finding another CMS entirely.

This support request is being escalated to our root admin.

That server has crashed. We're in the process of backing up all the accounts and making the backups available for you to download. An announcement will be made when any backups become available. Moved to customer service.

Ricky is down. We currently cannot access, move, or delete accounts on Ricky. Backups will hopefully be made available at some point, but we currently have no timeline for this. In the meantime, you can sign up on Johnny or Tommy if you wish. Please note you will need to use a different domain/username/email address.

There should be an announcement in the News forum when/if backups become available. There won't really be a "repair", it'll be a "download the backup we provide, and move to another server" sort of thing.

Yes. In the meantime, if you wish to sign up on Johnny or Tommy, feel free to do so. Please be aware you wont be able to reuse your username or email address until after we've backed up and removed the Ricky accounts. If you need your domains released before then, please post over in Customer Service and we can have them released so they can be added to the new account.

It's not online anymore. We got him running, then realised the hard disk was failing and decided to turn him off until we can back it up. I suspect we're going to eventually offer something like what we did for Stevie in terms of backups (assuming it can be backed up), but nothing has been made official yet.

You need to use a different username/domain/email than what was on your Ricky account.

Right now, you can't since it's down and we haven't backed it up yet. If it goes to plan though, there will likely be a backup offering similar to was done with Stevie or old Johnny (either a "we mail a link to a zip file" or we offer FTP access).