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Everything posted by wolstech
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Sent. Tommy cPanel will be updated in due time. We have tons of custom code and cPanel's upgrades like to break everything, so an upgrade is not trivial. If you really need v66, Ricky started out with after he got rebuilt due to disk replacement, so he's up to date already.
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That's the best solution available for WordPress, honestly. Take a look on Softaculous for some other CMSes that do a good job. If you don't mind doing the theme design work yourself, there's tons of small/ultra-lightweight ones you can use.
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You can't increase the limit, but rather need to fix or replace the software. Something you're running isn't closing its connections. You'll need to either debug your code so it closes connections properly, or if you installed that program off the web, ask the author why it's opening so many connections and not closing them. You may need to find different software. We limit MySQL to 4 concurrent connections to avoid overloading the MySQL server. 99% of programs out there will work fine with this limit. The 1% that don't are either poorly written, broken, or would need enough resources that you'd get suspended for high load.
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Well, this issue is now moot since the account in question has been deleted. If you want to sign up again with your new domain, let me know and I'll send you an invite for a replacement Tommy account since we couldn't change your domain the normal way. As for the MySQL upgrade, I'm not sure on that. Can you post a separate topic for it and I'll escalate it to find out?
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Figured as much. Someone else just reported that the delete script doesn't work either, another user said that the heliohost.org login won't work, and I'm having trouble banning a phishing website... It appears all of the external stuff we've added (login, scripts, etc.) is broken at the moment. If you want, you can remove CF and add that domain in cPanel as an Alias. That's a stock cPanel function. That should get it working for you, showing the same content as the .tk. You'll just have both domains going forward.
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[Solved] Can't Log Into Tommy: Suspended?
wolstech replied to buttrey's topic in Suspended and Queued Accounts
Try logging in here: https://tommy.heliohost.org:2083/ As for inactivity, I see a last login of today, so don't worry about getting suspended. -
On second thought, I just read that the admin tools are broken. I suspect my change isn't going to work either. Is the new domain showing in cPanel for you? If not, the change failed on my end as well.
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I've changed the domain for you, but the new domain is misconfigured or not registered (NXDOMAIN). Please make sure the domain is registered and the nameservers are set to ns1.heliohost.org and ns2.heliohost.org.
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[Solved] Account Suspended Due To Inactivity
wolstech replied to segfault's topic in Escalated Requests
It's archived. Escalating to have it restored. -
The close action on vb.net doesn't work how you think it does. It leaves the connections open behind the scenes even after you tell it to close them. If it closed them like other languages, you wouldn't be having this issue. PHP actually closes them when you tell it to close them.
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You were blocked for failed web page logins. This usually means you password protected a directory, and entered the wrong password too many times when trying to log into it. Unblocked.
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New User Created With Cpanel Can't Log In. Unknown!
wolstech replied to doowa's topic in Customer Service
The user accounts you create in cPanel are for either email or FTP. FTP logs in using an FTP client, and email is at http://johnny.heliohost.org:2096, please use the full email address as the username. cPanel does not support adding cPanel logins to a single account (you can't give cPanel access to someone else). -
I'm assuming you're having trouble viewing the database...you can unpack it and view in a text editor like notepad++ on your PC if you want. Database dumps are usually just (really large) text files.
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Probably a dns issue with your isp. How long has the site existed? DNS can take 24 hours sometimes. Also, have you confirmed that it’s your isp, and not the computer? Try another computer on the same network. A generic error that goes away with a VPN can also be your IP being blocked, but the IP you posted from is not blocked. Are you able to use cPanel through the affected ISP? If not, what is your IP address?
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It’s actually suPHP (the apache module that lets php run as the file owner as opposed to the apache user, which is typically nobody) that doesn’t like it. It poses a security risk for files to be writable by the group, so it refuses to run files that aren’t given proper permissions.
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Huh. Didn’t show up for me. Perhaps you’d already unblocked it. Anyway, we usually recommend https://heliohost.org/login/ to log in. You won’t be blocked that way if you use the wrong password too many times.
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The one you posted from isn't blocked. You can tell us which IP is shown here: https://www.heliohost.org/ip.php so we can figure out which one to unblock?
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You can unpack it on the server to speed that up. Upload the archive, then go into cPanel's file manager and extract. It will work as long as its a standard format like tar.gz or zip.
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Did you update your SMF database settings? Odds are they changed, especially if your account's username changed between servers.
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This is a standard feature on Tommy, so it's already enabled. Your website is coded to redirect to a non-secure version of your page though, so you'll need to fix your code to not do this.
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Wrong Python Version On Python/django Wiki
wolstech replied to patents's topic in Website Management and Coding
Fixed. -
Change them to 644 and they’ll work.
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Digging into that a bit more, that is actually rather impressive...it can’t do dynamic content (at least without custom code) but for everything else, it seems like a good alternative.