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Everything posted by wolstech
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Please post the actual domain that's not working.
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What DNS zone did you need fixed?
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WordPress is infamous for this...as is typical for WP, it's probably either broken, hacked, has malware, or you have too many extensions installed. WP is a leading cause of load and malware suspensions, as well as phishing bans. We highly recommend that you don't use WordPress for these and many other reasons. It's just horribly written, inefficient, easily abused software. I've put a deny from all in the .htaccess for this particular WP installation and unsuspended you. Please fix or remove that WP installation ASAP.
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[HH#897953] Fw: [DONATION] Tommy server invitation
wolstech replied to HelioHost's topic in Email Support
Short tags are long obsolete and cannot not be enabled. If you're using code that still uses short tags, the code is outdated and should be replaced. I'd suggest finding another theme (or even better, finding software that's not WordPress, it's the number one cause of suspension here because it causes lots of load and is easily hacked). -
The domain goodfilmes.tk has been cleaned up. Try again now.
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The IP address message means your ISP is changing your address too frequently. There's a few ISPs that do that for whatever reason (usually cell carriers, but there are a few regular ones that do it too). You'll need to use a VPN or proxy.
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I suspect he has an ISP issue with DNS. Some ISPs have caches that take days to expire for whatever reason. My recommendation would be to try accessing it from a cell phone through the data plan ( WiFi turned off ). That'll eliminate his ISP as the issue. If it works, he needs to call his ISP or change the DNS servers used by his computer.
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I'm not able to reproduce this issue, even when logging into your specific account through WHM, so your computer or internet service is the cause. Can you try a different web browser and a different internet connection (e.g. a cell phone hotspot instead of home WiFi)?
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[HH#897953] Fw: [DONATION] Tommy server invitation
wolstech replied to HelioHost's topic in Email Support
You can't receive an invitation because users are limited to one account and you already have an account. Do you want us to move your existing Ricky account to Tommy instead? -
This happens a lot. I changed the forum view back for you, but you'll need to clear your cookies and cache, then restart your browser and sign in again in order for it to work.
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That domain is working for me. Please note though that because you're using CloudFlare, we cannot provide support for domain-related issues.CloudFlare by design makes it impossible for us to verify whether your DNS settings are correct. If you're still experiencing issues with this domain, please remove CloudFlare and set your nameservers to ns1.heliohost.org and ns2.heliohost.org.
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There's something wrong with that particular domain in our system. It will not let me set it as the main domain....WHM keeps throwing a bunch of API errors when I attempt to change it. As a result, your domain is now an Alias on your account instead, with your main domain set to http://hauffmannautomation.heliohost.org (you can just ignore this domain). Your domain is now working: http://hauffmannautomation.com/
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Indeed. Supports pretty much every networked appplication out there if you use the right software. It's also a lot more resource efficient...
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Nope. As long as the domain is on your account, our server takes care of all of that. All you have to do is set the nameservers. As of now, they're still showing another hosting company. I'm not sure if there's an issue with your registrar or if they simply haven't propagated yet. This is what we see: https://bybyron.net/php/tools/dns_records.php?domain=hauffmannautomation.com&rec=NS
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Proxies in general cause a lot of load, no matter which one you use. The best advice is to either buy a VPS (https://heliohost.org/vps/ ) and run it on that, or not run a proxy at all. With a VPS you can do whatever you please and you're only limited by the RAM and CPU of the VPS you buy. By having a VPS, you won't get suspended for overusing resources, it just slows down. Most free hosts actually ban running proxies. While we do technically allow it on our free shared hosting, they don't work all that well here due to the resource usage and often get users suspended.
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[Inactive] Suspended: callebad
wolstech replied to callebad's topic in Suspended and Queued Accounts
You can't attach them, you have to put them on something like Google Drive and link to them. If you prefer, you can email them to wolstech@heliohost.org instead. Just post here letting me know you sent them so I remember to check my email. -
The estimate should be shown in cPanel I believe if you visit the page where you requested it. The numbers I see indicate that if you requested it today, I would expect it late next week sometime (on or after 4/26). Note that this date is subject to being pushed back because this date is based on the number of people in line in front of you. The line only moves if someone else loses their Java due to being suspended or not using it. If the line does not move during a given day, the date will be pushed back by another day. Java is rarely lost by other users due to demand, so the lines move very slowly and waits often exceed the given estimate.
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Thank you for taking care of this
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[Solved] Request to Increase my storage to 2000mb
wolstech replied to stefano2's topic in Escalated Requests
Krydos has been handling these since Gofundme is a pain to verify who a donation belongs to. Lets have him check, I'm not sure if he can see the paypal transaction numbers or not for a Gofundme... -
As a reminder, you only have another 5 hours to completely remove the unauthorized fundraiser. Since nothing was collected, nothing is owed other than removal of the campaign page. Failure to remove it will result in you being suspended until the page is removed. The warez issue appears to have been cleaned up, thank you for taking care of that.
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Your layout on your profile changed back to mobile again for some reason...try now. Be sure to clear your cache and your cookies. If you visit a mobile page before you do this, it might get stuck again.
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Java has to be requested through cpanel, and has a wait of over a week to get due to demand. To request it, the Java option can be found under the Software section in cpanel. As for .htaccess, in the file manager, go to the settings in the upper right, and enable the "show hidden files (dot files)" option. If you still don't see it, it's because it doesn't exist. You can just create it in that case.
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You need to remove that fundraiser. It needs to be gone entirely.
