wolstech

What was the username of the Ricky account?

Please post the actual link that's broken.

You're suspended for creating two accounts. You're only allowed one. Which one do you want to keep?

Failed web page logins. Usually this means you have a password protected directory and entered the wrong password too many times. Unblocked.

Let's get Krydos to enable this for you.

You're only allowed one account. Creating a second will get you suspended for violating our terms of service. Since you have dss2016 already, you cannot restore this account or create a new one.

It's intentional due to planned maintenance and cannot be unarchived at this time. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.

Done. You should now be able to log in and your website should be working again.

Unarchiving... (Your username is just nox by the way).

Those records are incorrect. You need to use NS records, not A or CNAME. You need to select custom name servers and enter ns1.heliohost.org and ns2.heliohost.org as the custom name servers.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.

Done. http://tpltrl.heliohost.org/ is showing an empty directory listing (if it's showing queued, please clear your cache). You now just need to upload content for tpltrl.heliohost.org into the public_html/tpltrl folder If you don't have the content, you should be able to download the old account's contents from https://heliohost.org/backup/ to get it.

Lets see if Krydos can enable this for you.

You won't be able to do it yourself even if I release it, since it's a .heliohost.org subdomain. What is the new account's username? I'll just add it for you.

It archived itself again because I forgot to fix the logon date Try it now.

Got a PM this morning about Ricky being blacklisted...looks like he earned himself a place on a few spam blacklists recently: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3aricky.heliohost.org&run=toolpage It's also on CloudMark (used by RoadRunner and a few others). Most of the spam seems to be coming from a single source. The user in question signs up several times a week and promptly sends phishing mail. The emails and usernames are obvious phishing indicators (finance_office, treasurydept, etc.), and an ls of his mail folders shows tons of delivery failure messages for his phishing mails in the inbox. Can we find a way to put an end to this and get Ricky off the blacklist? EDIT: @Krydos: Turns out this particular phishing source was an issue last year too. Details in the mod board.

What domain does it need to be enabled on?

Done. Thank you for the donation

Moving.

It's intentional due to planned maintenance and cannot be unarchived at this time. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.

Please remove cloudflare and change the name servers to ns1.heliohost.org and ns2.heliohost.org. Cloudflare can only be set up after the domain is configured and working without it.

None on our end. Your old and new registrar should be able to help you with this. It's known as a domain transfer and is relatively straight forward. Usually you have to tell the old one you wish to unlock the domain to be transferred, then go to the new one and process a transfer for that domain.

Unblocked.

Johnny accounts cannot be unarchived at this time due to ongoing maintenance. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.

There's no backup because that account does not exist. It either expired and was deleted for inactivity at some point before Johnny went offline, or you have the username incorrect.