wolstech

Rename your .htaccess file to something else so its ignored and try again.

Sent.

That RDA page is actually my account We changed the shared IP on Johnny during the recent rebuild, and the old Johnny shared IP became a dedicated IP on my account. Use johnny.heliohost.org as the host name or change the A record for ftp.van51.ga to 65.19.141.67 and it will work.

All of the email on our servers will appear to originate from the shared IP (which resolves to <servername>.heliohost.org) unless you have a dedicated IP. The antiabuse headers cannot be removed to my knowledge. Also, please be advised that mail from our shared IPs is not accepted by Microsoft or Yahoo due to a history of abuse. A dedicated IP is required to send to these addresses. AOL will accept our mail, but their spam filters are report happy, so make sure your mail doesn't look like spam or you'll get suspended for spam. Gmail will generally accept the mail but can sometimes require a "Not spam" the first time you receive one to get them to go to the inbox.

It has to be manually requested for every domain you need it on. It doesn't work because you didn't request it for that domain (we install it on the main domain by default). Krydos can set this up for you.

Do you have the transaction ID from last week?

There is an ongoing issue the past few days, where renewals on tommy accounts are not unsuspending the website. Our other root admin Krydos is going to look at your account as an example so we can identify and correct this issue. The issue seems to affect most users on tommy who've renewed in the past few days.

Yes you can. They're $12/year. Please pay through PayPal or skrill and post the transaction ID here so it can be installed for you.

I've gone ahead and passed this to another root admin Krydos, who deals with the internals of the servers. You aren't the first in the past few days to have this issue with the website not unsuspending after renewal. Assuming it stays broken, I'm going to have him use your site as the study example so we can identify and fix this issue.

You can't. Assuming the attribute only affects your site, what exactly needs to be added? Krydos may be able to add it for you, but we can't make any changes that might break other users on the server.

This is intentionally disabled because of a history of abuse and cannot be installed. Please find different software.

Did you go inactive and renew yourself by chance? I've been noticing an issue with the renew script recently. Either way, I've manually suspended and unsuspended you to clear the suspended pages. Your site should work again in a few hours.

The domain for account brasil has been changed to mamode.com.br

Lets have Krydos set this up for you.

Remove Cloudflare and set your name servers to ns1.heliohost.org ans ns2.heliohost.org. We are unable to assist with domains that are using CloudFlare as we have no way of verifying the DNS entries are correct. Also, Johnny is famous for his poor up time. Do you want me to move you to Tommy since you've donated? http://heliohost.grd.net.pl/monitor/

Quota has been increased. Thank you for the donation.

Done. You're on Tommy now. Thank you for the donation.

Moving...

Since you donated $2, I'll add 400MB (2/5th) of the normal increase for you. The full 1GB extra space is only available to those who donate $5 or more. Please send an additional $3 so we receive $5 total, and I'll add the rest of the space for you.

You have an account called danyfar3. You need to delete that before creating another account because our Terms of Service only allow you to have one account. If you're unaware, you can host more than one domain on an account by using the Addon domains feature. You don't need a separate account for each domain. Have you tried adding the domain to your existing account? Are you getting any error messages?

Use this link: https://tommy.heliohost.org:2083/ (with nothing after the / ) and it will count. Links ending in .html will never count, and I've noticed that the scripts on https://heliohost.org/ are broken for Tommy. The inactivity renewal script has a weird issue where it doesn't always unsuspend the website on Tommy, just the cPanel account. I've gone ahead and unsuspended you, give it a few hours to unsuspend completely. The domain change script often doesn't work for users on Tommy either, and the login form sometimes doesn't count logins. Your contact email should not be hosted on a domain attached to the account. If the account became inaccessible, needs a password reset or a backup sent due to a crash, etc. you won't be able to receive the email, effectively causing you to lose your data. Use an email address that's not hosted on your account. You can change the email address here: https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html (it may take several hours to reflect across all of our systems). As described above, if the account becomes unavailable and you need to request a password reset or backup, if your email address is hosted on your account, we will be unable to assist you, as passwords and backups are only sent to the address on file for security reasons. Your particular mail client base64's your message before sending. If we get these, we just decode them manually and read them. If you want it to send without this issue, use a different mail client.

USD $5 or more will get you 1GB of extra disk space on your account. Maximum for any user is 2GB (1GB you normally get, plus the donation for the extra GB). Also, you have 2 accounts. Having 2 accounts violates our Terms of Service and will get you suspended. Please delete one of your two accounts within 24 hours or both accounts will be suspended.

Unsuspended. It may take several hours for the suspended page to go away. If it does not, let us know and we'll look into it further.

Dang, that topic is 4 years old... Anyway, I'm not seeing that domain in our system. What is your username? I'll just change it for you.

See if you can access cpanel now to back it up yourself. It was half suspended...the system said it was active but it quite clearly wasn't when I looked at it... If not, let me know and I'll back it up and email a link to you.