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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. We cannot manually install it for somebody as this would let you skip the line (everyone else on Tommy who wants it is waiting in that line too, requests are first come first served). In fairness to everyone else waiting in line, you have to wait in line as well. Your install date is based on demand and server load. I'm not sure what the Java utilization looks like on Tommy, but if it's full, the day you get it will be the day someone else loses it. The system estimates an install sometime tomorrow for people who request today though. If you requested yesterday, you're probably going to get it within the next 24 hours unless there's high load or something.
  2. That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account without assistance from an administrator, and will need to pick a new username. We apologize for any inconvenience this may have caused.
  3. $1 or more. Donors who contribute $5 or more can also get an extra 1000MB space.
  4. Java is available, but you need to request it and wait for it to be enabled, there's an option in cpanel for it under the software section. It usually takes about a day once you request it. We do not allow SSH for security reasons.
  5. That account has been moved to Tommy. Please clear your cache and flush your OSes DNS cache if you see a not found error or a queued page.
  6. Can NS2 be looked at? It's been showing as down for the past several days on the monitor: http://heliohost.grd.net.pl/monitor/ and trying to use nslookup with it returns a "no response from server" message... Looks like it died on Sunday around 11AM PST from the looks of it.
  7. Done. You should now be able to log in and your website should be working again.
  8. That account cannot be unsuspended because it was being used to store keylogging data collected by malware.
  9. Unarchiving...
  10. Yeah, running one does take up quite a bit of time, and we only have like 5 players. I spend half the time on there fixing things like blast damage. I'd actually like it to grow to the point where its self-sufficient, but because we're an older 1.7.10 server it's hard to find new players these days. One of our main mods is still being updated to 1.12.2... I'm debating making it into a challenge/contest server of sorts. I'm also into crypto-currency so I'm thinking of setting up a few maps on it with various mini-games and obstacle courses where you can actually get real crypto for winning.
  11. It hasn't been restored yet. Krydos will post here once he looks at it.
  12. Please reset your password here: https://tommy.heliohost.org:2083/resetpass?start=1
  13. The contents of public_html have been discarded and the account has been unsuspended. It may take a few minutes for the account to start working again.
  14. If you won't provide sensible names and non-obfuscated code, your account cannot be unsuspended. If you agree to make your software look like proper software (in that I can read the code and ensure it's not phishing/malware/spambot/etc. and the filenames make sense), I'll send you a link for a new account. What you have on your banned account is not acceptable here. Period.
  15. Can you explain all of these random obfuscated files? Obfuscated code and random filenames will automatically get accounts banned for malware due to the fact that the majority of the botnets and malware we see look like this. We don't make exceptions on this policy. ./pay.lscnet.cn: cgi-bin DV7RtxH1h9.php FPH.php HLVJDJ5lh9.php index.html JP1H3lV7N9.php JXNRN9Z9Vx.php mail RDbf33ZtB7.php res TLdfH5JdHB.php wXNvv9Z9Vx.php ./pay.lscnet.cn/cgi-bin: ./pay.lscnet.cn/mail: JD3xNTJrp9.php kuc68u4UE6.php RPHbDD3fx1.php ./pay.lscnet.cn/res: css DRDzll9ffB.html img js
  16. That account cannot be unarchived due to an internal error with database restoration ("Database owner already exists"). Krydos can usually restore these, but your username will probably change to nazabal2 in the process.
  17. Unarchiving...
  18. Honestly, this shouldn't have been unsuspended to begin with. It's full of what appears to be malware or a botnet. This account cannot be unsuspended.
  19. Done. You should now be able to log in and your website should start working within 2 hours.
  20. If I had to guess, it's the same issue that's been going on a lot on Tommy the past few weeks. Tomcat keeps crashing. Last time Krydos posted an error for a war issue on Tommy, the error was java.lang.OutOfMemoryError due to Tomcat having ran out (probably someone running bad code). I'd bet something similar this time around as well. Lets have Krydos take a look.
  21. You need a VPS to run this. With a VPS you have your entire own virtual server, with its own operating system installation and resources, and you can use the virtual server however you want. Always-running bots like yours are a common use, as are game servers, websites that need lots of resources, etc. The bad news is that you'll have a difficult time finding such an offering for free. Even we can't afford to offer them free: https://heliohost.org/vps For what you're doing, the cheapest $4/month plan would be plenty.
  22. We have a maximum runtime on scripts, so the script is timing out and producing that error. Scripts that are designed to indefinitely will hit their time limit and be killed by the server in order to help keep load down. Apache spits out a 500 error when the process its waiting on dies unexpectedly without producing output (which is what happens when python is killed). In laymans terms...it won't run here by design. We can't host scripts that are designed to be background processes.
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