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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. In that case it might just be easier for me to move it for you, I'll do that in a little while when I'm at a pc.
  2. We probably sent you the wrong invite Just delete the Ricky account and post your email and we'll send a Tommy one. Your old account was on Tommy so your new one should be on Tommy too.
  3. It's archived on Johnny. I'm not at a PC right now so I'll move it so Krydos sees it. If this isn't done by this evening, I'll move it for you then when I get to a PC
  4. The sites I saw on there looked more like they were for a known Nigerian crypto scam (the billion coin Ponzi). That account cannot be unsuspended.
  5. Not really, you just have to be careful with your scripts. Video conversion sites and WordPress are especially well known for causing high load, but just about any script can cause if it written poorly.
  6. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
  7. That usually happens if you get suspended or don't use it for a while. He just has to reinstall it. Not sure whether he'd be able to install on the addon domain...if it works like Java, you'd end up taking up two slots that way...
  8. Unblocked. It was for failed IMAP logins, so you likely have a mail client or cell phone with the wrong credentials saved somewhere.
  9. Actually it's not so easy...the zone actually exists on every single server in the cluster (4 of them), and I'm not sure how the cluster would react to someone messing with the zone file on one of them. cPanel is very fussy about you messing with stuff outside of its user interface. The NS record is easily done on my end from WHM, but allow_transfer is not an option in the UI for your zone file (and is also a security risk). Normally we just recommend CloudFlare for this application because the plugin in cPanel is supposed to be able to synchronize the records easily without allow_transfer. Please also remember that we officially do not support any DNS servers outside of our own. We'll let Krydos look at it.
  10. Gmail is a known issue, and it's to do with Google's security. It doesn't like being accessed because of its security requirements. You need to do a few things... First, make sure you go in your Google settings and turn on the "Allow less secure applications to access your account" option. With this setting turned off, the only apps that work are the gmail website and cell phones. Even Microsoft Outlook requires that setting be turned on... After that, you need to write your Python to use SSL for IMAP and access their server on port 993. I don't know how to do this step in Python, so you'll need to refer to the documentation for that.
  11. I'm not sure this is even possible. Cpanel's dns has quite a lot of restrictions on what it can do... Let's see if Krydos knows.
  12. Wordpress is infamous for high load, especially when it has a bunch of plugins installed. WP is already horribly coded software, and that's made worse by addimg extensions to it. We usually recommend users not use Wordpress for a variety of reasons, but if you have to, try removing a bunch of your extensions.
  13. It's not blocked...
  14. It's intentional due to planned maintenance and cannot be unarchived at this time. https://www.helionet...ny-maintenance/ If you want to download your content, see this topic: https://www.helionet...johnny-backups/ If you're a donor, we can move you to another server and restore it there. Please provide a transaction ID if this is the case. Minimum donation is $1.
  15. You're permanently suspended for running a botnet. Botnets are both illegal and against our Terms of Service.
  16. I resuspended it after I realized what was on it...it's now banned for running a botnet. Botnets are both illegal and against our Terms of Service.
  17. Krydos can identify the load source for you.
  18. We always recommend naming WAR files with username_ in front of them specifically for this issue. I had assumed this was done when it was not, and was confused by your terminology (I don't know what JSF is, I do know that resources won't load without the file named this way though). As you discovered, it needs to be this way in order for a lot of things to work right. As for Sessions...that one's a known issue. They don't work reliably (or in most cases, at all). Editing context.xml can sort of fix it. Also, be sure to rebuild your war to rename it, don't just rename the file. See this topic: https://www.helionet.org/index/topic/32553-tommy-server-java-session-variable-not-working/
  19. Done. You should now be able to log in and your website should be working again.
  20. Your username is actually ignaz on Tommy. Unarchiving.
  21. I'd wait and see if Krydos responds and can help you with why this doesn't work. More often than not these sorts of things are code issues, and none of us are Java programmers. The vast majority of people here know and use PHP.
  22. Is the database really large? If so, it's probably timing out and returning an empty file. Try downloading a full website backup from cPanel instead. All of your databases from both PG and My should be in that package.
  23. Virtually nobody here knows anything about Java, so the odds of getting help on this are low. Krydos is the only one who has an understanding of it. Perhaps he can answer this.
  24. The ssl cert for ricky.heliohost.org seems to be expired...can we get it renewed?
  25. That account does not exist. However, a user account tealmc matching your email address was found and cannot be unarchived because it is on Johnny, which is down due to ongoing maintenance. https://www.helionet.org/index/topic/33812-johnny-maintenance/ If you're a donor who has donated $1 or more, it can be moved to Tommy and unarchived by providing your donation's transaction ID. If you prefer not to donate, you can download the content from here for free: https://heliohost.org/backup/
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