wolstech

It was suspended for inactivity because you haven't logged in for 30 days. Be sure to log in using either https://heliohost.org/login/ or https://tommy.heliohost.org:2083/ (with nothing after the slash) once every 30 days to keep this from happening. Unsuspended.

The documentation linked in your initial request has also been updated to reflect current conditions. Thank you for reporting the inaccurate approximations in that article.

Up until recently, Tommy did have a wait of a few hours. Unfortunately due to demand, we now have about a month wait for anybody to get Java support at all. Tommy is currently showing an installation date of early February, and Johnny is June 14th. Sometimes Java gets installed sooner, but the estimates given assume a certain number of users lose their Java for non-use or inactivity over a given period of time. If these estimates do not reflect reality, the wait can be substantially shorter or longer. In fairness to other users who are also waiting, we are unable to allow users to skip the Java line. If you need Java immediately, please consider purchasing a VPS instead. Users who use a VPS often have a better experience anyway, since they can configure Tomcat exactly how they need it for their application.

Krydos is the one who handles VPS, so he's the one you'll need to wait for to see what he wants to do. He's usually stops by around mid-day. I have no say in VPS sales or pricing. I just know that due to costs associated with the IP it's currently not really economical to offer a $1 VPS.

We accept Skrill, so that's fine. As for price, our smallest VPS is usually $4/month, but he may be willing to go lower (probably $2 or $3) since you only want 15gb of space (be aware that the operating system is going to use most of it...if it even fits). He might also be able to do 1 CPU to lower costs further as well. I do know the IP alone costs $12/year, so we'd have to charge at least $2 to make money on the actual server.

WP is garbage. I've seen WP get accounts suspended with no plugins at all. WP is the only CMS that causes load consistently too. As flazepe said, they keep patching it and have never bothered to actually fix the horrible mess of band-aided legacy code that the thing runs on... We'll let Krydos identify the file, but odds are he's going to list index.php due to WP's design. Unless there's malware or something, the system often can't identify a specific plugin or file that's affected when a user is running WordPress.

That's likely because we get a lot of junk sites on here (typically such content is abusive users who create accounts with the goal of setting up illegal stuff like phishing and ponzi schemes, or questionable content like MLMs, etc.). All major free hosts have this issue in our experience. We're more proactive than most, running our own dedicated systems to detect phishing and abuse (as opposed to relying strictly on abuse reports like most other hosts) and try to remove it as quickly as possible, but we can't remove undesirable content until we know about it. For the same reasons, many mail providers mark our mail as spam too. Also, our advertising sometimes promotes questionable content like online gambling, crypto-currency products, and dubious dating sites. We allow these ads because they pay substantially more than others, and we need all the money we can get to stay in business since we don't sell our product. It's possible their filter picked up on these ads when it tried loading your page. Finally, depending on the capability of their systems, it's likely possible that their system picked up on the fact the site was suspended and made the incorrect assumption that it was due to abuse when it was simply due to WP being too heavy for the server (typical for WP).

We can't change the username of an active account, but I know it's been done before with archives (usually when they fail to restore). Krydos can probably do the same here since it's still archived.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Takes care of that then

What IPs need access (or do you want any)? Krydos has to do this for you.

I always thought the same thing until I ran into a same-day request and sent it to Krydos wondering why it kept suspending despite having no scripts that send email on it.

@yashrs: You can't unsuspend an account that sent too many emails the same day it was suspended or it will instantly suspend again. You have to wait for the mail counter to reset first (at midnight UTC). @etravel: We'll unsuspend this at later today once the mail counter resets.

Done.

Thank you for reporting the correction. We'll follow up with the owner of the account in question to have their account restored.

It appears it is indeed a registrar suspension since it still doesn't work despite valid DNS on our end. Interestingly, Netcraft actually admitted the error and retracted their phishing report this morning: https://www.helionet.org/index/topic/38278-hh436573-issue-8135680-false-positive-report-httploucasodeveloperxyzlokamail/ @loucaso: You need to contact Namecheap and see if they suspended your domain for abuse. If they did, you'll need to get them to unblock it (they should be able to help once you provide a copy of the retraction notice). On our end, if you want your old account back, please let us know and I'll delete your new one and unban the old one.

That's weird. The DNS looks perfectly fine: https://bybyron.net/php/tools/dns_records.php?domain=loucasodeveloper.xyz&rec=ALL ...and I can resolve it against our name servers: >nslookup loucasodeveloper.xyz ns2.heliohost.org Server: UnKnown Address: 64.62.211.133 Name: loucasodeveloper.xyz Address: 65.19.143.6 But not against any major DNS service like Google: C:\Users\Owner>nslookup loucasodeveloper.xyz 8.8.8.8 Server: dns.google Address: 8.8.8.8 *** dns.google can't find loucasodeveloper.xyz: Non-existent domain Lets give it a few hours to propagate and see if it starts working.

Also, do you have a second account? Please keep in mind that you're only allowed one active account at a time (suspended ones don't count).

Weird. It should never have shown the server select or be awaiting validation. It should've gone directly to the username page. Make sure you pick a different username too. New invite sent.

Krydos needs to do this for you.

Someone else probably saw the abuse report as well and re-suspended you. I spent 20 minutes looking through this account and don't see anything on there (files or databases) to suggest phishing, so I have no idea why they flagged this. The folder linked in the email is an unmodified copy of AfterLogic Webmail Lite... Interestingly enough, this isn't the first time I've had someone get suspended for this exact software program. I think Netcraft has an issue with that particular product for some reason. Since this is the second time I've seen AfterLogic get someone a phishing ban, I've removed it from Softaculous as well. I've sent an invite for a replacement account instead this time around. Please create a new account and just don't use that mail program.

Someone else probably saw the abuse report as well and re-suspended you. I spent 20 minutes looking through this account and don't see anything on there (files or databases) to suggest phishing, so I have no idea why they flagged this. The folder linked in the email is an unmodified copy of AfterLogic Webmail Lite... Interestingly enough, this isn't the first time I've had someone get suspended for this exact software program. I think Netcraft has an issue with that particular product for some reason. Since this is the second time I've seen AfterLogic get someone a phishing ban, I've removed it from Softaculous as well. I've sent an invite for a replacement account instead this time around. Please create a new account and just don't use that mail program.

No problem. We manually review the contents of accounts mentioned in a third party phishing report if someone requests an unsuspension (the large majority of actual phishers never do because they know that what they were doing is against the rules) and reverse the ban if appropriate. It's rare that this happens, but unfortunately no system is perfect. Please let us know if you need anything else.

Yep. I posted in the email topic. It was a false positive by Netcraft. Phishing reports have a ridiculously low false positive rate (like 1 in 200), and you're the lucky one Because we automatically suspend such reports, you were incorrectly banned for phishing. Your account has been unsuspended.

We auto-suspend all phishing reports because the false positive rate on them is so low (I'd say 1 in 200 are false). Upon looking at your account's contents though, it looks like you're the lucky winner...this one is indeed a false positive. I have no idea why Netcraft thought AfterLogic Webmail was a Microsoft phishing site, but it's not. Unsuspended.