wolstech

It can take several hours. Last Apache restart was 3 hours ago. Until the next restart occurs, the site won't work. The restarts occur only when load is low enough to avoid extended downtime on the server. It's supposed to be every 2 hours during periods of low load, but can be extended if load is high.

Is it the one cPanel produces? If so, you have to unpack it first. Inside the tar archive is a folder called homedir that has all of your files, and a folder called mysql that contains your databases. The backup page in cPanel has an option to restore the database backups. Just select each file you want to restore and it'll create and populate the database. The files you can just upload with FTP or file manager. Odds are the ones you'll care about are the public_html folder. There's no need to restore the .folders (they're cPanel system data typically).

Sorry for the delay...Johnny took nearly 2 hours to delete your old account. Now I'm waiting on Ricky to change your domain and restart Apache, after which it should work. The domain change actually succeeded once the old account was removed and is now queued, so it's just a matter of waiting until Apache restarts so it works.

Suspended.

That's exactly what it is. From the looks of it, the old account is only half-removed (probably failed due to load part way through). I'm re-deleting your Johnny account now, then I'll try changing your domain again.

There's a conflict with something on Johnny. I'm looking into it...

The domain on rebal15 has been changed to ifhub.heliohost.org.

I can't find any record that an account ever existed under that email address. There was a server crash shortly after 8/4 that would've taken the account offline, however you'd be in listed in our backup system if this was what had happened to you. I don't see any indication you had an account at all during the crash. Are you sure this was the email address you registered the account under?

Krydos has to do this since it has Java enabled. If I move it, the Java will break and I don't know how to fix that.

@Luigi123: That glitch happens sometimes. The admin tools will have two identical rows that refer to the same account. You can just ignore one of them. I think they clean themselves up eventually, but if not, Krydos or I can remove the duplicate record from the database. Do NOT try to use delete on the duplicate row to fix these, you'll delete his account.

Unarchiving...

Yes we do Lily supports ASP.NET Core 3.1. Please keep in mind that Lily is experimental and has no real user interface beyond FTP and PhpMyAdmin, so I have to make changes for you if you need certain things done like registering applications. If you're interested, please let me know your hosting account name and I'll set up a second account on Lily for you.

Tommy has no limit at this time, but that's subject to change if someone abuses the mysql server.

The account rebal155 has been removed.

Which account are you trying to delete? I see two accounts, rebal15 (active on Ricky), and rebal155 (inactive on Johnny).

Tommy ran different software before the crash. Most notably, the default versions of PHP were different (it used to be 5.6 default, now it's one of the 7.x versions). PHP 5 and 7 are not backwards compatible with each other. Another thing to consider: Gmail will not deliver a message if you spoof the From header to make it appear as being sent to from itself. If you use Tommy to send an email to your Gmail account, be sure you set the From to something that's NOT a Google account. Have you tried writing a test PHP script that just mail()'s a test message to you? Try this script (edit the email address in the $to variable): <?php // the message $msg = "First line of text\nSecond line of text"; $to = "someone@example.com"; // use wordwrap() if lines are longer than 70 characters $msg = wordwrap($msg,70); // send email mail($to,"My subject",$msg,"From: noreply@tommy.heliohost.org"); ?> If this works, your software is just broken or incompatible with what we run now. I would start by changing the PHP version back to whatever you used before the crash (if you never set one before, try setting it to 5.6). You can do that in cPanel under MultiPHP Manager. If that doesn't help, you'll need to find new software for your contact form. iCloud and GMX are email providers like Google or Yahoo. Both are known for refusing our emails entirely without delivering them.

Johnny was down from load earlier again: http://heliohost.grd.net.pl/monitor/ Is it working now?

Glad to see it worked. For reference, the second link we sent does not accept email addresses. You have to use your username (vicky9) for that one to work.

The folder assets was owned by a non-existent user 8355 and has been corrected. Try deleting the assets folder now. Also, your trash had the same issue (owned by non-existent user 8355). The permissions have been changed on the .trash folder and the contents have been discarded. Try using your trash can again and let me know if it still doesn't work. Also, I made you the owner of the backup file davidbb.tar.gz that Krydos left for you, so you'll be able to delete that now as well if you want the space back.

There's a limit of 4 concurrent connections at a time. You can try something like this in your connection string to limit them. Also, be sure to explicitly close your connections when finished with them. jdbc:mysql://localhost:3306/database?max-connections=4

That link doesn’t work reliably on Johnny. Try this instead: https://johnny.heliohost.org:2083/resetpass?start=1

When the account is removed, the domains will go with it automatically. If you get an error about dns records needing removed when adding them back, let us know and we can clean them up for you.

Unfortunately I can't check the reason since it's already been unblocked. If it happens again, let me know and I'll get the reason for you.

Unblocked.

Krydos should be able to point you to the files causing the issue. In the meantime, I've blocked your website with an .htaccess file and unsuspended you.