wolstech

Unblocked. It wasn't caused by anything you did.

The account's owner has to log into cpanel to keep it from getting suspended, and if the account gets suspended, the site stops working until it's renewed. After some additional time, the account gets archived. The data is only deleted if we run out of disk space. In this scenario, the accounts that have been archived the longest are deleted. The time needed for that to occur varies by server, but is usually a year or more unless we have a hardware failure.

Botnet or some other form of malware from the looks of it. I can't tell exactly what it was because the files are all obfuscated. Either way it can't be unsuspended. If you want a new account we can do that, but I will need a different email address so I can send the invite.

That account cannot be unsuspended because it was involved in illegal activity.

Should be. The only other thing to check is to make sure the file has permissions of 644.

Ouch. Whatever you uploaded is either way too heavy, or broken. Let's have Krydos identify this before we unsuspend it, we want to make sure you know how it fix this so that doesn't happen again.

What IPs need access (or any)?

Did you mean andrywap? That's the only account I see for your email address. That account cannot be restored because it was deleted for disk space. An invite for a new account has been sent.

What was the username of the new account you created with the invite? I may be able to unarchive that (assuming you created it). The old (hacked) account was deleted months ago for disk space, and the data on it was not recoverable anyway because it was full of malware.

Lets see about getting this set up for you.

That's normal. We don't allow remote access by default. Do you want just the IP shown to have access, or any?

Done. Thank you for the donation

Moving...

CPanel and all related functionality was down on Tommy because the server’s /var partition ran out of disk space. Your account should have started working again when that issue was fixed. See https://www.helionet.org/index/topic/34480-no-space-left-on-tommy-var/

It’s not you. /var was full again. When /var is full, cPanel stops working and nobody can log in. It should be working again now.

Unsolved. Yeah, looks full again. I think Krydos needs to do a thorough cleaning on it. In the past I think this issue tended to be junk from operations (like old logs) piling up. EDIT just realized this is already fixed. Solved again.

Unblocked. Edit: Really? Two of us unblocked this at the same time...

Let's get this enabled for you.

We'll just do all IPs since they're dynamic. As for postgis, it's supported but Krydos has to add it to each individual database, there's no way for a user to configure that themselves. Lets see if we can get this set up.

Done. You're on Tommy now.

Thank you for the donation! Moving...

What IP and username needs remote access?

That account exists and is not suspended. It is worth noting that /var being full does break most websites and completely breaks cPanel. As a result, your account may not function properly until the disk space issues are corrected.

cPanel is down entirely now. Moving so Krydos can fix this.

That account cannot be unarchived because Johnny, the server that you were on, is undergoing maintenance. If you want to unarchive your account yourself for free you can download your backup from https://www.heliohost.org/backup/ create a new account https://www.heliohost.org/signup/ and the restore your backup. If you're a donor https://www.heliohost.org/donate/ and would like an admin to do this for you just let us know the transaction ID of your donation, and the server you would like to be on.