wolstech

Marking solved because deleted the request.

It's probably timing out. Johnny is not very fast, so a big file may not finish before it times out. Maybe try several smaller zip files with fewer files in them? If that doesn't work, let me know and we can see about extracting them on our side.

I ran into that behavior on my Tommy account last week too. The remote settings don't work. The UI defaults to 'any host' even when it is actually off, and changing it does nothing (it doesn't update, and is back to 'any host' after you save and the page refreshes)...I thought it was my (ancient) account, but your account is brand new and on another server. Maybe a Plesk bug? Escalating to Krydos...

That suspended screen is not ours, so we cannot assist with that. You'll need to contact the developer of whatever game or program that is to get assistance.

We aren't a registrar, so we can't sell you the domain. You have to purchase it yourself (namecheap is a partner of ours, but you can buy elsewhere if you prefer). If you really want get some of your Morty money back, we can exchange your Morty account for a Tommy account, which would give you a refund of ~$2.20 ($5.70 - $1 bonus - $0.50 refund tx fee - $2 tommy account). Then you could spend $1.28 of the money we refunded to buy the .xyz domain and use it with Tommy and Amazon SES. To use a purchased domain with us, you simply buy it, then select "custom name servers" and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use. After that, we configure those CNAMEs and other DNS records, and you can send your emails using that domain as well as use Tommy to set up a website on that domain. Buying a proper domain not only prevents spam issues on our side, but it gives you a more professional appearance when it comes to actually running a business too. I do recommend the .com domain if possible as they tend to have better mail deliverability and are the industry standard for a business, but .xyz is much cheaper if you want to save money.

Per our terms of service, our service (which includes our free subdomains) may not be used for marketing or other bulk commercial email, which you’ve stated you plan to do. These terms apply even if the emails themselves originate from Amazon SES, because simply having our domain mentioned in the From address of the email can result in us receiving abuse reports and getting blacklisted when people complain about spam. Keep in mind that if we were to set this up for you and then we received an abuse report, you could also potentially be banned from our service without a refund. As a result, you will need to provide your own domain name in order for us to configure this. You’re welcome to use our DNS for it, but the domain name used for sending these emails cannot be one of ours.

Since you have two accounts, we can combine them for you if you would like. It looks like both accounts each have one database in them. You can have more than one database on a single account, so we could just move the database from the suspended account into the rebeccaandlida account so you have access to both. Would you like us to combine your accounts?

The $6 balance has been credited to your account. Please let us know if you need anything else.

Your payment has been credited to your account. $-0.0207 + $5 + $1 bonus = $5.9793 new balance. Thank you for the payment.

An invite has been sent to the corrected email address. Please let us know once you've created the account so we can move the $6 balance over to it for you.

There was a script for testing for security vulnerabilities on your account. We don't allow such things since they can be misused to attack others. Yours was a script called test-security.js. Please delete that file within 24 hours and don't host it here again. Unsuspended.

We haven't supported Java since 2021. We're hoping to bring this functionality back in the future, but there's currently no timeframe for when this will be offered again. In the meantime, you would need to purchase a VPS and install tomcat on it to run this.

You're suspended because your account contains hacking tools. We don't allow such things to be hosted here, even if they're being used legitimately. Can you explain?

Your account is being reset. When the process finishes, you'll receive an email with a link to create a fresh account. If you need any data from your old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Krydos can usually provide a stripe link when Paypal is not available. Escalating...

Looks like rule 210580 from the logs. I just added it to the disable list for your domain. For others reading this, you should be able to do this yourself in Plesk under the Web Application Firewall section. You just enter the rule ID that's breaking your software in the box under "Switch off security rules" and apply the setting. It can take a few minutes after applying it before the 403 error goes away.

Duplicate request: https://helionet.org/index/topic/66310-alias-domain-request-synapsejournalsdedynio/?do=getNewComment

Correct, it's our servers (specifically, the lack of integration between Plesk and our DNS) that don't support it.

You can just ignore it. That feature is not supported.

Probably because SPF and DKIM aren't set up (you have to request that, it's not enabled by default)...most mail providers will just throw your email away unless those are configured. DKIM, SPF, and DMARC have been set up for the domain qiyemailset.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Try the test above, then try sending your normal emails again

We see it on our side. The account apostmargetakis has both of these domains associated with it: apostmargetakis.helioho.st and kretangaia.helioho.st Are you saying you don't see both of these domains in Plesk when you log in at https://heliohost.org/login/ and hit the continue to Plesk button? If not, what do you see (if you wish to send screenshots, please upload them somewhere and send us a link to it as the email system does not accept attachments)?

This support request is being escalated to our VPS admins.

Escalating...

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.

Yet you then admit that you did exactly what you said you didn't do. Our systems are designed to easily identify people with multiple accounts specifically to prevent people from trying to take advantage of us. Can you explain why these requests are basically identical if you're supposedly only using one account? And can you explain why additional accounts were created AFTER you were already warned that you weren't allowed to do so? To us, it looks like you thought you could get away with it by trying again (and using disposable email addresses). https://helionet.org/index/topic/66298-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66294-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66305-solved-request-to-add-new-subdomains-pknlcowsheliohostus/ Once you provide an answer, we'll consider giving you one more chance. If we decide to do so, further violations will result in a permanent ban.