wolstech

What do you want deleted?

Backups deleted. I also disabled the scheduled job so it doesn't just immediately fill up again tonight when it runs. The account might take up to 2 hours to start working again.

The accounts have been merged and may take up to 2 hours to work normally. Please let us know if you need help with anything else.

Account guruji has been unsuspended. It may take a few minutes to start working. If you want to have more than one website, you can have 10 separate domains on the same account. Do you want me to merge the domain from the other account into the one you kept so you can have both websites on one account?

You're welcome. Please let us know if you need anything else.

I assume Postgres? If so, we just need the database name and database user that needs remote access and we can set it up for you. If it's MariaDB, you can do it yourself in Plesk (it's at the bottom of the database user's properties below the permissions).

You’ve been unblocked. Please let us know if you need any further assistance.

You should be able to use SMTP. Hostname is morty.heliohost.org for the mail server. Port 465 with SSL/TLS, or port 25 with no encryption (give both a try). Username and password can be any email address and password you created in Plesk.

That's probably the monitor being broken considering you're on Morty. It's also possible the monitor is getting blocked by our firewall if it's opening too many connections. My first suggestion would be to try a different monitoring service. There's hundreds of other paying users on the same server as you and none of them are reporting issues.

Marking solved because deleted the request.

It's probably timing out. Johnny is not very fast, so a big file may not finish before it times out. Maybe try several smaller zip files with fewer files in them? If that doesn't work, let me know and we can see about extracting them on our side.

I ran into that behavior on my Tommy account last week too. The remote settings don't work. The UI defaults to 'any host' even when it is actually off, and changing it does nothing (it doesn't update, and is back to 'any host' after you save and the page refreshes)...I thought it was my (ancient) account, but your account is brand new and on another server. Maybe a Plesk bug? Escalating to Krydos...

That suspended screen is not ours, so we cannot assist with that. You'll need to contact the developer of whatever game or program that is to get assistance.

We aren't a registrar, so we can't sell you the domain. You have to purchase it yourself (namecheap is a partner of ours, but you can buy elsewhere if you prefer). If you really want get some of your Morty money back, we can exchange your Morty account for a Tommy account, which would give you a refund of ~$2.20 ($5.70 - $1 bonus - $0.50 refund tx fee - $2 tommy account). Then you could spend $1.28 of the money we refunded to buy the .xyz domain and use it with Tommy and Amazon SES. To use a purchased domain with us, you simply buy it, then select "custom name servers" and enter ns1.heliohost.org and ns2.heliohost.org as the name servers to use. After that, we configure those CNAMEs and other DNS records, and you can send your emails using that domain as well as use Tommy to set up a website on that domain. Buying a proper domain not only prevents spam issues on our side, but it gives you a more professional appearance when it comes to actually running a business too. I do recommend the .com domain if possible as they tend to have better mail deliverability and are the industry standard for a business, but .xyz is much cheaper if you want to save money.

Per our terms of service, our service (which includes our free subdomains) may not be used for marketing or other bulk commercial email, which you’ve stated you plan to do. These terms apply even if the emails themselves originate from Amazon SES, because simply having our domain mentioned in the From address of the email can result in us receiving abuse reports and getting blacklisted when people complain about spam. Keep in mind that if we were to set this up for you and then we received an abuse report, you could also potentially be banned from our service without a refund. As a result, you will need to provide your own domain name in order for us to configure this. You’re welcome to use our DNS for it, but the domain name used for sending these emails cannot be one of ours.

Since you have two accounts, we can combine them for you if you would like. It looks like both accounts each have one database in them. You can have more than one database on a single account, so we could just move the database from the suspended account into the rebeccaandlida account so you have access to both. Would you like us to combine your accounts?

The $6 balance has been credited to your account. Please let us know if you need anything else.

Your payment has been credited to your account. $-0.0207 + $5 + $1 bonus = $5.9793 new balance. Thank you for the payment.

An invite has been sent to the corrected email address. Please let us know once you've created the account so we can move the $6 balance over to it for you.

There was a script for testing for security vulnerabilities on your account. We don't allow such things since they can be misused to attack others. Yours was a script called test-security.js. Please delete that file within 24 hours and don't host it here again. Unsuspended.

We haven't supported Java since 2021. We're hoping to bring this functionality back in the future, but there's currently no timeframe for when this will be offered again. In the meantime, you would need to purchase a VPS and install tomcat on it to run this.

You're suspended because your account contains hacking tools. We don't allow such things to be hosted here, even if they're being used legitimately. Can you explain?

Your account is being reset. When the process finishes, you'll receive an email with a link to create a fresh account. If you need any data from your old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Krydos can usually provide a stripe link when Paypal is not available. Escalating...

Looks like rule 210580 from the logs. I just added it to the disable list for your domain. For others reading this, you should be able to do this yourself in Plesk under the Web Application Firewall section. You just enter the rule ID that's breaking your software in the box under "Switch off security rules" and apply the setting. It can take a few minutes after applying it before the 403 error goes away.