wolstech

Since you have two accounts, we can combine them for you if you would like. It looks like both accounts each have one database in them. You can have more than one database on a single account, so we could just move the database from the suspended account into the rebeccaandlida account so you have access to both. Would you like us to combine your accounts?

The $6 balance has been credited to your account. Please let us know if you need anything else.

Your payment has been credited to your account. $-0.0207 + $5 + $1 bonus = $5.9793 new balance. Thank you for the payment.

An invite has been sent to the corrected email address. Please let us know once you've created the account so we can move the $6 balance over to it for you.

There was a script for testing for security vulnerabilities on your account. We don't allow such things since they can be misused to attack others. Yours was a script called test-security.js. Please delete that file within 24 hours and don't host it here again. Unsuspended.

We haven't supported Java since 2021. We're hoping to bring this functionality back in the future, but there's currently no timeframe for when this will be offered again. In the meantime, you would need to purchase a VPS and install tomcat on it to run this.

You're suspended because your account contains hacking tools. We don't allow such things to be hosted here, even if they're being used legitimately. Can you explain?

Your account is being reset. When the process finishes, you'll receive an email with a link to create a fresh account. If you need any data from your old account, a backup will be available at https://heliohost.org/backup/ once the reset is complete.

Krydos can usually provide a stripe link when Paypal is not available. Escalating...

Looks like rule 210580 from the logs. I just added it to the disable list for your domain. For others reading this, you should be able to do this yourself in Plesk under the Web Application Firewall section. You just enter the rule ID that's breaking your software in the box under "Switch off security rules" and apply the setting. It can take a few minutes after applying it before the 403 error goes away.

Duplicate request: https://helionet.org/index/topic/66310-alias-domain-request-synapsejournalsdedynio/?do=getNewComment

Correct, it's our servers (specifically, the lack of integration between Plesk and our DNS) that don't support it.

You can just ignore it. That feature is not supported.

Probably because SPF and DKIM aren't set up (you have to request that, it's not enabled by default)...most mail providers will just throw your email away unless those are configured. DKIM, SPF, and DMARC have been set up for the domain qiyemailset.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. Try the test above, then try sending your normal emails again

We see it on our side. The account apostmargetakis has both of these domains associated with it: apostmargetakis.helioho.st and kretangaia.helioho.st Are you saying you don't see both of these domains in Plesk when you log in at https://heliohost.org/login/ and hit the continue to Plesk button? If not, what do you see (if you wish to send screenshots, please upload them somewhere and send us a link to it as the email system does not accept attachments)?

This support request is being escalated to our VPS admins.

Escalating...

Account texu has been unsuspended. It might take a few minutes to work again. If you need more than the 10 domains you already have, you can purchase a paid account here: https://heliohost.org/morty/ Each paid account is good for 10 additional domains, and is valid as long as you keep the bill paid. Creating another account that is not on Morty will result in a ban.

Yet you then admit that you did exactly what you said you didn't do. Our systems are designed to easily identify people with multiple accounts specifically to prevent people from trying to take advantage of us. Can you explain why these requests are basically identical if you're supposedly only using one account? And can you explain why additional accounts were created AFTER you were already warned that you weren't allowed to do so? To us, it looks like you thought you could get away with it by trying again (and using disposable email addresses). https://helionet.org/index/topic/66298-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66294-solved-request-to-add-subdomains-to-my-heliohost-account/ https://helionet.org/index/topic/66305-solved-request-to-add-new-subdomains-pknlcowsheliohostus/ Once you provide an answer, we'll consider giving you one more chance. If we decide to do so, further violations will result in a permanent ban.

Also, I'm not sure if this is the case, but if you're including an attachment or the like with the domain info in it, but please note that the support email does NOT accept attachments or pictures, so we'll never see them. You need to type the domain name in the body of the email in plain text in order for us to be able to see which domain you want us to add.

What link/URL are you visiting that causes you to get redirected to this page?

You're suspended for violating the multiple account policy again. This has happened twice now. Can you explain why you keep creating multiple Johnny accounts even after being told you can only have one account on Johnny?

Can you try a different internet connection (like a cell phone on its data plan)? The domain on your account (lonly.click) shows this for me.

Do you want this to replace the existing free domain we provide, or do you want this as an extra domain? To actually point the domain here, once we add it you'll need to set your name servers to ns1.heliohost.org and ns2.heliohsot.org, or add A and AAAA records pointed to the IPs shown in Plesk.

Please clear your cache. I see the directory listing of a new account when I open your domain.