wolstech

This is a known issue. Most external domains currently cannot be added due to a DNS problem. Krydos has been needing examples of broken domains, so I'll leave this alone for him to look at.

Please post it here specifically. Krydos is the one who needs to see it, and he does not read his PMs.

Here you go https://www.helionet.org/index/topic/38050-krydos-adding-freenom-domain/

@sohamb03: that won't work, the Apache configuration is corrupt for one of his domains.

There's a known problem with adding external domains at the moment. You're one of numerous people wrongly seeing this message over the past few days. I'll be passing this onto Krydos so he can figure out what's causing it.

No we do not. Many people use Cloudflare for this though.

This issue is actually your isp or your computer. Someone between us and you has stale dns records cached. Try clearing your dns cache on your pc, and also try using a different internet connection (like a cell phone data plan) and see if you can reach your site. When I visit your site, I see a stock prestashop installation, so it's working properly.

It's password only for SFTP to my knowledge. That's actually a good question though...

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...

Unblocked. What are you doing that's getting it blocked? There's not much to really mess up on SFTP. Username and password are always the same as cPanel, and additional accounts are not supported (they have to use plain FTP on port 21).

There is no such option. The tutorial linked by sohamb03 is the way it's done here.

Please check your PMs.

Only if it's for inactivity. Suspensions for other reasons don't notify you by design (we don't want tell to crap like phishing that they got suspended, doing so just lets them know they need to set up more phishing).

I’ll set this up when I get a moment.

They seem to eventually fix themselves if you wait. At least one of them worked on its own (the freenom case) the following day. I suspect DNS is just being really slow for some reason. That said, I'll leave a broken one for you when I get another one.

It's suspended for violating our terms of service. There was a domain on your account smmservices.me that was selling social media likes.

@sohamb03: See https://www.helionet.org/index/topic/38032-johnny-nameserver-detection-broken/

Something has been wrong with Johnny lately...we've had a few different people now (one PM'd me) all with Johnny accounts that are having trouble adding domains. They're getting the message that the domain isn't pointed to our name servers, even though the domains are configured properly. Here's two public examples from this week...the first I blamed on Freenom because we all know they suck in every way imaginable (and there may have been an issue with that one since I had trouble getting the DNS to show on the diagnostic tools), but the second one was just a normal .com domain with the proper settings showing. https://www.helionet.org/index/topic/37975-solved-adding-freenom-domain/ https://www.helionet.org/index/topic/38029-domain-issue/ Sohamb03 reports tons of these complaints appearing on Discord lately as well. Any ideas?

That domain has the right settings...https://bybyron.net/php/tools/dns_records.php?domain=globalawassociates.com&rec=NS It looks like Johnny has something wrong with its ability to detect the NS, since it still fails even though the settings are quite clearly correct. The domain globalawassociates.com has been manually added to your account and should start working in the next 2 hours.

Which domain are you having trouble with?

The trash is the most common cause. Also, mysql data also counts towards your space, but there won't be any visible files associated with it.

Log in using this link and your username khudair1 (do not use your email address on this form): https://ricky.heliohost.org:2083/ Please note that you may need to choose Reset Password and set a new password before you can sign in.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...