wolstech

Sent. @Luigi: Do you have the status and backup tabs in the admin tools? If so, you can grab the email from the backup tab, go to the status tab and send the invite yourself.

Unblocked.

I'll let Krydos take a look at this one.

That script appears to be the backend for what may be a clickbot (probably an advertising abuse app of some kind). It's s receiving way too many hits and is clogging up the server. In addition, depending on what the app that's calling it is actually doing, it may also be against our Terms of Service. Please host that somewhere else. Your account cannot be unsuspended unless you agree to never host that script here again (in which case I'll delete it, drop the related database, and unsuspend you).

High load again. Please disable or fix whatever script you're running. It's either broken or too heavy to run here. If it happens again, you won't be unsuspended until we delete the file in question. You've caused several minutes of downtime on our flagship server both times this has happened. If you need help identifying the script, let me know and I'll have Krydos locate it for you. Unsuspended.

There aren't any as long as you don't use too much CPU or RAM (usually that happens when you have poorly written PHP that hogs RAM or gets stuck in a loop, or complex SQL queries that take a long time to evaluate). The servers have unlimited bandwidth. As long as your code is well-written and not a CPU or RAM hog, you should be fine. I moved almost half a terabyte of data last month on Tommy (in my case file downloads). If you do end up suspended for load, it's not the end of the world. Just let us know and we can help you figure out what's causing it and how to fix it.

I suspect this one is not going to be approved, but I'll pass it onto Krydos anyway to see what he says.

The account shows in the admin tools as being archived on Johnny, but the actual file with your content is missing. It should be called cpmove-hendro79.tar.gz but it doesn't exist. It skips from hendro to hendry, there's no hendro79. Krydos might be able to find it, but it's not in /archived/johnny where all the others are, and since the old server is no longer online I can't check for it over there.

Please post an example of each of the emails a user might receive. Also, considering the amount of fake gift sites we've had hosted here (these sorts of sites are frequently set up as phishing or fraud), where are you sourcing the vouchers from, and can you prove they're legitimate?

I just did all of those except hendro79 (his archive is missing).

This has been moved to Tommy. Thank you for the donation.

This has been moved to Tommy. Thank you for the donation

This has been moved to Tommy. Thank you for the donation

The archive for that account is missing. I have hendro but not hendro79. Would you like an invite instead?

This has been moved to Tommy. Thank you for the donation.

Nope. He's just the only one that's been doing them because I've been at my second job where I can't work on this stuff. He's not the only one capable of doing them. The only time he must do it is when the donation was through the GFM.

I can do these as well. The account abdarum has been moved to Tommy and you should now be able to log into it. For some reason NS2 is currently missing the DNS zones for the domain, but otherwise it's working. Hopefully it'll sync up on its own.

I think we had this on Tommy before the rebuild. Lets see if Krydos can install it for you...

Quota increased. Thank you for the donation.

He's been known to take a few days to respond at times, so that's not entirely unexpected. For what it's worth, everyone who runs HelioHost is volunteer. We don't get paid to do this, and all of us have a real life outside of HelioHost. When things get busy, we sometimes just don't have the time to respond right away.

Krydos is the one who will ultimately need to see it, so your best bet is to send him a PM with the example email and post a message here that you've done so.

If you don’t mind, please post an example of the email that you would be sending.

Done. You should now be able to log in and your website should start working within 2 hours.

That account does not exist. EDIT: Actually, it got deleted by the tommy rebuild. I am currently unable to send an invite though because the status and invites section of admin tools is down. Lets have Krydos take a look since the admin tools need fixing anyway...

Unarchiving...