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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Use hostname localhost for the database server, and the username and password you made for your database user. If you haven't made a database user or a database, you can do so in cpanel on the MySQL Databases page. There's also an option for phpmyadmin in cpanel which you can use to edit your databases once you create them.
  2. It's already done, your account should be active now. He was just saying you should've received that message originally. You will need to reset your password before you can log in.
  3. Apache needed to restart before the system will realize it has a certificate it can use. The last restart was an hour ago when the domain was initially set up. I manually restarted it, and SSL is now working. When you run AutoSSL on a domain in the future, keep in mind that it's not instant and can take an hour or two for the SSL to actually start working after you run it.
  4. Tommy has always had issues when it came to main domain changes for some reason. Old Tommy was like this too. The error you were seeing is because the DNS zones for that domain failed to create when you used the script. Usually it doesn't even show the change in cPanel when it fails, but this one did. The main domain for the account bucanero has been manually changed to ebs.com.ar and is now working: http://ebs.com.ar/
  5. It means your code is broken or your permissions are wrong. The most common causes are this: Bad .htaccess file -> Try renaming your .htaccess file so its ignored. If it works, check for syntax errors in .htaccessPermissions are wrong -> If you're using PHP, be sure they're set to 644.Code error -> Rename your index file so its ignored and see if you can get to a directory listing. If so, debug your software.
  6. It's not against the rules to be Nigerian and use our services, however it is against the rules to phish (or even to prepare to phish). Can you explain why your domain contains the name of an online payment company? That's not exactly a domain one would use for a politics site... Unfortunately, the amount of abuse we see means we're quite strict when it comes to policing for phishing sites. Countries like Nigeria are well known for cybercrime and phishing operations, and while you personally may not be planning to do such things, the bad apples tend to spoil it for everyone else.
  7. Please check your PMs.
  8. He's still in line for Java support. Since the account was created yesterday, assuming he got in line immediately, he's looking at March or April before he can deploy this. Johnny has a 4 month wait for Java slots at the moment. If it moves faster, he might get it sometime in February. Tommy's estimate says next week, but so few people cancel their account there that the wait is likely much longer. The number is only smaller because there's fewer people in line.
  9. It was suspended for suspicious activity because we have reason to believe it was going to be used for phishing. Having a domain that contains the name of an online payment company and originating from Nigeria (one of two countries responsible for 99% of all phishing we see) also don't help... @pooks: it's empty.
  10. Krydos is the only one who really knows anything about Django. Lets see if he knows.
  11. They're two separate accounts. You'll upload the files to an entirely different FTP server. The only thing the two accounts share is DNS. You'll need the Tommy account for mail as well since there's no mail server on Lily. Also, be aware you will still need to sign into your Tommy account once a month to avoid inactivity. If the associated Tommy account goes inactive, the Lily account will as well. Please check your PMs for account information.
  12. None of our servers would support this because it requires incoming non-HTTP connections on custom ports. Lily could likely run it, but depending on what it is, it might be a security risk to do so. His best bet will be to buy a VPS. https://heliohost.org/vps/ If the server half is VB.NET, he'd need to buy a Windows VPS. Note that the Windows license for those is not included (it costs $700, our Windows Server VPSes are BYOL after a 120-day trial).
  13. It'll actually work right out of the box on Johnny and tommy. Default php version is 7.2. He can literally just install it on a brand new account and it will work without changing anything.
  14. Prestashop already runs on our servers without any special software needed. It can be installed from softaculous..
  15. Krydos will need to restore this one. I can't find the archive.
  16. Done. Thank you for the $10 donation Because of the size of your donation, I've also added the double disk space for $5 and extended your login date to March 18, 2020. If you have trouble accessing your account, or see a queued page or 404 error, please clear your cache and flush the DNS resolver on your computer. In some cases, such as when your ISP caches things they shouldn't, it may take a few hours before you're able to reach it.
  17. Please clear your cache.
  18. Please clear your cache. That domain is working for me.
  19. Yes our server supports those labguages and technologies. Those missing lines wouldn't break anything (though they won't do anything either on our servers). Odds are you need to change the PHP version to whatever the program requires. Does the software say what version of PHP is needed? If so, you can change the version in cPanel under the software section using "MultiPHP Manager". If you don't know what version to use, try PHP 5.6 and PHP 5.4.
  20. The fix should apply to any domain. Users mostly complain about freenom domains since that's the most common registrar here, but the issue and fix should apply to all external domains regardless of registrar. If your domain is still not able to be added, please let us know.
  21. Yep, that's broken too at the moment (for Johnny users) because the background processing program that handles setting all this stuff up is hung on Johnny.
  22. Where did you put the files for this program? I don't even see it on your account. The only thing I see on your account is a wordpress installation in the public_html folder.
  23. Can you check on this? It looks like bihourly is hung on Johnny...server load looks good, but none of yesterday's accounts created and an Apache restart has been pending for 12 hours.
  24. We can't whitelist them without the IPs and the specific port needed for each IP. We do not honor requests for "any IP on any port" for security reasons. If you're unable or unwilling to provide that information, my recommendation is to purchase a VPS instead. VPSes have no firewall (aside from whatever you install yourself), and you have full access to run any software you choose. https://heliohost.org/vps/ For your application, the cheapest option will do. If your concern is not posting the information publicly, please PM me and I'll post it in the moderator section.
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