wolstech

After further investigation, we determined that the file-based verification we recently implemented is incompatible with CloudFlare (among other things...it broke Lily accounts which can intentionally have domains on plesk that don't point to it, and possibly domains with redirected roots as well). You can just turn the domains back on for now.

3AM for me...it was no fun back in the day when the servers ran on Pacific time...

This behavior is by design. Open_basedir prevents users' scripts from reading files that are outside their home folder, which session files are (they're in /var). You'll need to reconfigure the software to not save session data in that folder.

You'd need to sign up for a VPS first at https://heliohost.org/vps/ Krydos can probably help you get your stuff moved and running once the VPS is built. There might be a short wait to get a VPS due to demand. Krydos will have more info on doing this as it's definitely been done before.

Plesk does not support programmatic creation of databases by a regular user account, so you'd need to create these manually. Only a server admin account can do this (via the Plesk API).

Plesk does not support encrypted MySQL connections.

Created. Please check your PMs on the forums for information regarding your Lily account. I can't send the info here because the support email is public.

You set the allowed IPs when you create/edit the user. If you go to your database list, and click the username attached to the database, at the very bottom of the user properties below the permissions checkboxes there's an option for Access Control where you set this up. It looks like this:

Closing as duplicate. I answered over in your post in customer service.

I'm assuming you actually changed the username in the code? Your SQL users will all start with resparkman1_ , so the username shown above would never work. Host name for remote mysql is Johnny.heliohost.org, port 3306.

@Kairion This user does not have a Lily account that I can see. The majority of users with a Lily account added onto their Plesk accounts get a Lily account with the same username and a 2 on the end (he'd have both blgc and blgc2 if he had one). A few users do have Lily accounts without a Plesk account for varying reasons. @blgcWe don't have any Plesk servers that run asp.net, the only server that supports it is Lily, and I have to manually set everything up since that server has no control panel. Lily is an extension of a Plesk account, not really an account in its own right. You get FTP access for Lily to publish the code for ASP.NET, and you use your Tommy account for services like mail. We hope to one day convert it to Plesk like the other servers, but no time frame for that at the moment since Morty will be built first. Do you want me to create a Lily account for you?

Tommy doesn't offer free accounts at all right now due to capacity issues, that server is currently donor only. Johnny currently offers free accounts at midnight. As for issues with it being in the middle of the night due to your time zone, your only choice aside from being up at 4AM is to donate (donors get an invite email for Tommy within a few minutes that can be used immediately without waiting). Many other users have also to deal with this, and it would not be fair to those who waited and got up at 4AM, or those who donated for a account, to offer a free account without waiting.

We can install Windows for you, but we don't provide Windows licenses. A Windows VPS would come with the 120 day evaluation version of Windows Server. If it fits your needs, you'll need to purchase the appropriate Microsoft licensing from elsewhere and activate it to keep using it. If you want to switch to Windows, make a post on our forums and I'll escalate it to Krydos to have it rebuilt as a Windows box. I can't escalate an email thread due to how the email support system works.

You have to log into the actual VPS and install all of that manually. We don't install any of this for you, and our dashboard doesn't offer any tools for this. You should've received an email with instructions for logging in already as it's showing as set up. Keep in mind that you bought a Ubuntu Linux VPS...ASP.NET is a Windows technology, so you'll have a hard time using it for that. Some of the newer .NETs do run on Linux, but none of us have experience with using these on Linux and ASP.NET is meant to be hosted under IIS on a Windows server.

You're on Ricky, so Krydos will need to resend the transfer invite to you.

What was your account's username?

VPSes are entirely separate from the shared hosting. You'll get your own server to run your code on. For ASP.NET, you'll need a Windows VPS and will get RDP access to it once its set up (you'll receive an email). Once you have access, you just install IIS and ASP.NET and publish your app. Note that the Windows VPSes don't include the Windows Server license, so on top of the VPS subscription you'll need to buy a license for that as well (you'll need to source that yourself).

Ricky has not been rebuilt with Plesk yet and hasn’t accepted new users in almost 2 years. We currently have no plans to rebuild it either. Johnny is actually the most stable right now with Tommy a close second.

I added the subdomain back, it was missing for some reason, pointed to ~/public_html/jeep. Make sure you update the DNS for that subdomain to point to 65.19.141.67 so it will work. The domain may take up to 2 hours to start working.

Domain changed. It takes up to 2 hours to take effect.

Krydos can do this for you.

Gone.

You appear to be the same person as iammkp95. You're only allowed one account.

That looks to have been on the old Johnny server and was lost when the cpanel Johnny was hacked a year ago. Because the old Johnny was hacked and all of the accounts were turned into phishing sites, users from cpanel Johnny did not transfer to Plesk and instead had their account and data deleted. Please sign up again. An invite for a replacement Johnny account has been sent to you.

What was the account's username? Based on the title of this post, I suspect you're trying to use the move invite now, which the time to perform that has long since past...