wolstech

What was your account's username?

VPSes are entirely separate from the shared hosting. You'll get your own server to run your code on. For ASP.NET, you'll need a Windows VPS and will get RDP access to it once its set up (you'll receive an email). Once you have access, you just install IIS and ASP.NET and publish your app. Note that the Windows VPSes don't include the Windows Server license, so on top of the VPS subscription you'll need to buy a license for that as well (you'll need to source that yourself).

Ricky has not been rebuilt with Plesk yet and hasn’t accepted new users in almost 2 years. We currently have no plans to rebuild it either. Johnny is actually the most stable right now with Tommy a close second.

I added the subdomain back, it was missing for some reason, pointed to ~/public_html/jeep. Make sure you update the DNS for that subdomain to point to 65.19.141.67 so it will work. The domain may take up to 2 hours to start working.

Domain changed. It takes up to 2 hours to take effect.

Krydos can do this for you.

Gone.

You appear to be the same person as iammkp95. You're only allowed one account.

That looks to have been on the old Johnny server and was lost when the cpanel Johnny was hacked a year ago. Because the old Johnny was hacked and all of the accounts were turned into phishing sites, users from cpanel Johnny did not transfer to Plesk and instead had their account and data deleted. Please sign up again. An invite for a replacement Johnny account has been sent to you.

What was the account's username? Based on the title of this post, I suspect you're trying to use the move invite now, which the time to perform that has long since past...

We don't support the deployment of prebuilt appliances to my knowledge. Krydos is the one who would need to look at VPS not responding for you. Which VPS are you anyway? Your forum email does not match any VPS on file, and you posted in what appears to be someone else's email support originally (email address did not match so your topic was split).

There’s an option for it in Plesk. It should be enabled automatically when you create an account or ask for a domain to be added. It does fail to issue a certificate though if the DNS doesn’t resolve. Domain actually has to work and point to our servers in order for it to get a certificate. Also, when using the options to manually get certificates, make sure that you disable the option for wild card certificates, we don’t support them due to a lack of DNS integration.

See https://helionet.org/index/topic/55323-krydos-domains-been-disabled/

The hfmello.com one is being disabled because it is not hosted with us (resolves to 185.244.36.209 which is not our IP). Domains that do not resolve to our servers are disabled regularly to improve server performance. This behavior is by design. Is there a reason you need the domain on your account when it isn't actually using our server (also, you don't need the parent domain on your account if you only need a subdomain of it hosted here)? Or is it somehow being used and our script missing it (if so, how is it being used)? As for the mateus subdomain (which does point to our server), this one is probably a bug or the script being overzealous (I'd bet it's seeing the root domain not hosted here and disabling all of its subdomains even though the sub is hosted here). Escalating to Krydos.

Display_errors has been turned off for the specified domains. It can take up to 2 hours for it take effect.

Try deleting the mysql user you're using for that database and recreating it (making sure to enable remote access again when you recreate it). If that doesn't help, I'll pass this to Krydos. Nobody else is reporting issues though, so there's a possibility your network connection or PC is the issue.

What domain do you want it turned off for?

That account was deleted because you never moved it to Plesk and the cpanel server was retired. It looks like you already downloaded the backup, so an invite for a new account has been sent to you.

Weird, I can't download it either. Krydos will need to look at this.

Krydos can do this.

The IP address of the server changed when you moved to Plesk, so yes you do need to update your DNS records. Your account is now at 65.19.141.67. Please update your A records in Cloudflare to point to that IP address. Also, if you use email, you will need to update your SPF and DKIM records as well (SPF will need the new IP inserted it in replacing the old IP, and DKIM you have to generate the record in Plesk and use the value it gives you).

Renamed.

Looking at the details, it was reported by stamphaus [at] outlook dot com...so yeah, looks like you reported yourself. I guess we know the spam button works...oops. This doesn't explain why your account was sending the email to start with though. This originated from your Tommy account's IP, specifically from a mailbox called info (if it exists). If that mailbox does not exist, it was probably sent using a script (though I don't see any headers to suggest such, usually PHP emails have a header that denotes the script sending it). Do you use wordpress or similar by chance? It's very common for WP to get hacked, and once compromised the hacker uses the account to send spam, host phishing, or perform similar illegal activities. I've unsuspended you, please change all passwords quickly and inspect your site for signs of compromise.

Try copying and pasting the link into a new tab as opposed to clicking it. The link should download a .tar.gz file of your old account data.

The files can be downloaded from here: https://heliohost.org/backup/ The domain has been changed back to scs.heliohost.org and may take up to 2 hours to work. Note that FTP may also not work properly during the wait.