wolstech

Please clear your cache. I see this website for the domain Pansani listed above, which appears to be hosted on Johnny:

Krydos can delete your account and send you an invite for a new one

Correct. It'll renew when it gets close to its expiration as long as the site is online. The only reason it would not renew on its own would be if the domain validation fails (it needs to be able to check for a file in the .well-known folder before issuing a cert, so it can fail for things like misconfigured DNS or .htaccess files blocking the verification).

Krydos can check on this.

You're on Johnny at the moment, so you should be at 65.19.141.67. The .77 IP is the main IP address for Tommy, but not everyone on Tommy uses that IP for their website. Tommy actually has multiple IPs, so users over there need to look in Plesk to determine which IP is assigned to their website.

There is an .htaccess in there...I edited it through the admin side of Plesk, so it's definitely there. Is there an option for hidden or dot files you need to turn on in the file manager perhaps? It is considered a hidden file since it's name starts with . As for UC browser, odds are its engine does something different than other browsers if you see things there that others don't show. I've never even heard of it until now. If your concern is seeing warning messages on your website, you can disable the error reporting for PHP to suppress them. If you're seeing error messages in Plesk, it's likely not a supported browser.

No. It's not offered for the same reasons we don't allow SSH on the linux boxes (security). That said I've been able to configure just about everyone's apps to work on Lily if they ask. Down the road we plan to offer plesk on Lily do you can do it yourself, but no timeline for that right now.

Yes it should be possible to move mehdar.heliohost.org to the calaxit account and delete calax2. I'll let Krydos do it only because I don't know what needs to be done to fully delete an account at the moment (I need to delete calax2 to free it up before adding the domain to calaxit). As for the Ricky account, I don't think that's yours. Sure the domain is similar, but aside from that I don't see any similarities. The account is also empty anyway...

Fixed. It was because your .htaccess in public_html had Options lines in it. Plesk does not support the Options command in .htaccess at this time.

The IP for Plesk Johnny is the same as for old Johnny: 65.19.141.67 You listed a different one above, so check that your DNS is correct.

We actually can't "reset" an account, we just delete your account and invite you again. Since you already made a new account that works properly and its on the same server, it would make more sense to just keep calaxit and delete calax2. The only reason to delete and reinvite calax2 would be if you really want the username. Do you still want us to delete and reinvite calax2? (Note that you'll also need to have your domains added back to the replacement calax2 account, which means deleting calaxit before we can add them since they can't be on two accounts at once).

Your home folder is /home/mrj.heliohost.us on Plesk (Plesk uses your main domain as your home folder's name, silly design but it is what it is). As for changing open_basedir, I recall someone else asked this and I think the response was that we can't do this because it posed a security risk. I'll escalate it to Krydos to confirm though.

We have to increase that on our end. You can't change PHP settings yourself. What version of PHP are you using?

You're welcome

If you're seeing that, that means your domain is pointing to the old cPanel Tommy, not the new Plesk Tommy. The new Plesk Tommy doesn't even have that page anymore. You need to update your DNS records to point to the right server since you're using CF. The IPs for your domain can be found in Plesk, click on the domain in your website list and the IPs appear at the bottom below all of the website options.

There should be a button in the "move to plesk" email you received as moneybrz described. If you didn't get the notification email or the button is missing, let us know and Krydos can resend it for you. The message ends up in spam for many people...if it's in there, please "Not spam" it as well.

Python is supported on Tommy (and as of this morning, on Johnny too). You should be able to just upload the files and set the shebang line and they work. There is no control panel for Python. If you need modules installed, please let us know. Python locations on Tommy (pick the one for the version you want): /usr/bin/python2.7 /usr/bin/python3.10 /usr/bin/python3.6

I think that's what he was trying to do...the plugin he's using to generate a static WP site needs a bunch of resources itself though (apparently the install alone needed a really long PHP runtime setting in order to finish without timing out).

Plesk does not support the Options directive in htaccess. (Most are asking about it for the +Indexes option but still…) Krydos was going to see about fixing that at some point but he hasn’t gotten to it yet.

Still getting this error about PHP 5.6 despite being on 7.3, but if I ignore it and install anyway, it looks like it actually built! https://flarum.apps.raxsoft.com/ So yes, we do in fact support Composer...

...and it failed, but that looks like its because Apache hasn't restarted yet. The error is about composer 2.3+ not supporting PHP 5.6 even though I've set the domain to 7.3... I'll try again in a little while.

We'll know shortly if that thing works...it definitely does NOT work if logged in as a normal user (probably because it needs to update the plesk plugin for composer before it runs this), but it seems to work as admin so far.

Does your bank card allow international transactions? We've run into similar issues with other countries, and some people have said they were able to fix payment issues like this by calling their bank and having them allow international use (we're in the USA). If you're unable to donate by Paypal, we can also accept donations via crypto. If you go that route, please send the coins to the appropriate wallet (see here: https://heliohost.org/donate/), then post the TXID for the blockchain transaction on the forum so we can verify the payment and send you an invite manually.

This has been restored. It was due to a script issue that has since been corrected. It may take up to 2 hours for the domain to work again.

We support both at this point. The alias domains not updating is an issue with the migration script. Almost everything on that wiki related to domains is obsolete...they don't work the same way in Plesk as they did in cPanel. Also, cPanel required you use our DNS because of its name server check to add a domain. Plesk doesn't have that requirement, though we do still provide DNS service. The settings to use your own DNS on Tommy are basically this: A and AAAA records. Use the IP addresses shown in Plesk (click on the domain in question in Plesk, they're shown at the bottom below the options for the domain). MX record pointed to tommy2.heliohost.org (if you plan to receive email at your domain) TXT record for SPF, value is "v=spf1 ip4:65.19.141.77 +a +mx ~all" (if you plan to send email from your domain). For Johnny, replace tommy2.heliohost.org with johnny.heliohost.org in the MX, and the IP address in the SPF with 65.19.141.67.