wolstech

Invite sent.

Changed.

It looks like Krydos fixed this based on a discussion on discord. I also see the account is created now. Try logging in and see if it works.

What was your old account's username? I'll send you an invite for a new account.

This was a migration issue (script did not update records for the alias). I've escalated it to Krydos so he can fix the DNS. Please follow your other topic linked below, he'll fix it when he sees it. https://helionet.org/index/topic/55152-krydos-issue-with-ssl/

Yeah, the issue is that http://xn--plised-pxa.ee/ needs DNS updated since it is currently pointed to the retired cPanel Tommy. Krydos needs to make this change for you. Once the DNS issue is corrected, your SSL will issue properly.

Please post the exact domain you're having issues with. It's a DNS issue based on the error (it mentions 65.19.143.6 which is the old cPanel Tommy that retired), but we can't fix it without knowing what site is broken.

Account jamairi has been deleted. Would you like the forum account deleted as well?

What was the username of the old account?

We removed support for those extra FTP accounts a few weeks back due to a security issue in Plesk. The extra FTP account was deleted when that happened.

The server for legacy cpanel accounts was permanently decommissioned yesterday. This was announced well over a week ago in the News section, and invites were sent even longer ago to move to plesk. Yours likely went to spam and got missed if you didn't get it. At this point transfers are no longer possible, so you'll need to download a backup of the content from here: https://heliohost.org/backup/ then create a new account and manually restore your website instead. We can send you an invite if you would like to set up a new account (and we'll probably need to set your domain manually after you sign up too, you have an old heliohost.org subdomain so the website won't let you use it without assistance) Also, keep in mind that due to capacity limits, accounts are being put on Johnny for the time being. Would you like me to send you an invite?

This was resolved on discord it looks like. He had run out of disk space. (Disk space suspensions are weird, because of how Plesk handles them they do not show up in the admin tools, the account just stops working and ends up in a weird half suspended state, which is what causes that overuse is not allowed message.)

You are blocked in the firewall for too many failed SFTP logins. Unblocked.

Well that's interesting...Krydos will need to troubleshoot this. Several others signed up yesterday with no issue.

That's an issue with your SSH client, not the server. The key for the SSH server changed, probably when Krydos fixed the firewall issue. Assuming you're connecting to the right server, you need to either change the key in the known_hosts file it lists, or delete what looks to be line 2 from the file so it will let you approve the server again. Your client may also have an option to disable strict SSH key checking, which would also remove this warning.

You just upload it. There's no UI or anything for python. Make sure you give the files execute permission, and the shebang line is correct. If you need modules installed, please post the list and we can get them installed for you. Python is located in the following places on Johnny depending on which version you need. /usr/bin/python /usr/bin/python2.7 /usr/bin/python3.6 /usr/bin/python3.6m /usr/bin/python3.10

Krydos can do this for you...not sure whether they've gotten the automatic build system fixed after that ransomware two weeks ago though, so it may take a little longer than normal if not.

Domain has been changed to abio.helioho.st since you didn't specify a domain to change it to. It can take up to 2 hours before it will work.

This is by design (the accounts didn't all fit on Tommy due to resource limits). You'll be able to move back at some point in the future once that we add additional resources to Tommy. Also, Johnny is actually faster and has better uptime at the moment anyway, so you're better off on Johnny for the time being.

Nice. Can you add the SPF and MX to these as well? Email won't work otherwise. Also, with Tommy the A record can vary as Tommy uses multiple IPs to help protect against DDoS. The user needs to get the IP for their domain from plesk.

Krydos can usually fix that...it's quite easy to firewall yourself out if you're new at it. Escalating.

The tomauritus domain is missing the A record for a webmail subdomain on DNS, Krydos can fix that. The gorodigues domain doesn't have email service since it's an alias. This is normal...if you want email service, it needs to be removed and re-added as an actual website, not an alias. Do you want Krydos to change this to an actual domain so it has email service? The babooa domain is hosted with a competitor. Would you like us to remove it?

Please check your email for a link to reset your password.

Please check your email for a link to reset your password.

This sounds like something Krydos will need to troubleshoot. While we wait for Krydos to look at this, can you specify what error you get when you try to open the mailboxes for the addon domain? Also, which domain is affected?