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Shinryuu

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Everything posted by Shinryuu

  1. That account isn't suspended. Did you reactivate your account or did you get the password wrong in filezilla. The second scenario would put the account in the brute-force protection list after a few failed login attempts.
  2. You'll have to wait for Krydos to tell you. I don't have access to that information.
  3. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  4. Your account was suspended for the following reason: Malware. 3 file(s). HTML.Exploit.CVE_2013_0026 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  5. You were suspended for running 9 cron jobs in a day, the limit being 2. If you want to play with cron jobs we suggest using a free service such as setcronjob.com to avoid overloading our servers and having your account suspended. Your account has now been unsuspended, if you still see the account suspended page please try clearing your cache.
  6. That account is neither queued, active, or suspended, most likely it's been deleted already.
  7. None. Also for any add-on or parked domain.
  8. Your password has been reset, tested, and sent to the email address you registered with.
  9. Please post the following information: Your cPanel username Your main domain The server that you are on
  10. Your account was suspended for the following reason: Malware. 1 file(s). HTML.Exploit.CVE_2013_0026 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  11. Meaning, before you install stuff, check to make sure it's from a reputable source and been vetted by other users, and even scan it on your home pc before installing it on the server.
  12. Same applies to manual password resets
  13. New email sent through mail.live.com
  14. Stuff like that is instantly recreated during the servers' nightly maintenance.
  15. . Try looking in your junk/spam folder, I've received test emails from myself in there.
  16. A new password has been tested and sent to the email address on record.
  17. You were suspended for running 11 cron jobs in a day. If you feel like playing with cronjob commands feel free to do so through a service such as setcronjob.com. Your account has now been unsuspeded, if you still see the account suspended page please try clearing your cache.
  18. I can't see the files or call the scanner etc etc. However, last time and this time the same type of infection was detected, last time was a wp-include thing, which I'm assuming is from whatever WordPress themes or plugins you've set up, so my best guess is that the theme or plugin you're using has a backdoor that's letting someone have their way with your account.
  19. Your account was suspended for the following reason: Malware. 3 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  20. You were suspended for running 5 cron jobs in a day, the limit is 2 per day. If you want to play with them that's fine, but I suggest running them through a free service such as setcronjob.com to avoid getting suspended. Your account has now been unsuspended, if you still see the account suspended page please try clearing your cache.
  21. Glad your question got answered! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
  22. That's my bad, I thought I unsuspended it, guess I forgot to hit the button.
  23. If you think that's the case please submit a false positive report to improve ClamAV's scanners.
  24. Your account was suspended for the following reason: Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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