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Shinryuu

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Everything posted by Shinryuu

  1. Do you have other users that send mail through your domain?
  2. You were suspended for sending too many emails. Please try to limit your email traffic to 50 per day. This is your second suspension for this reason, a third suspension may be permanent. I've unsuspended your account, if you still see the account suspended page, please try clearing your cache.
  3. Here are my settings for CloudFlare: And on dot.tk: Didn't take long to finish setting up, 10-15 minutes maybe.
  4. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  5. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. This is your second suspension for this reason, a third may be permanent.
  6. It is, but as far as I know it changes the port for all users on your server which will likely break their MySql connections.
  7. Your account was suspended for sending too many emails, please try to limit email traffic to 50 per day. If you still see the account suspended page please try clearing your cache. This is your second suspension for this reason, a third may be permanent.
  8. Your account was suspended for the following reason: Malware. 4 file(s). Trojan.PHP-43 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  9. Please post the following information: Your cPanel username Your main domain The server that you are on
  10. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. This is your second suspension for this reason, a third may be permanent.
  11. To add in my side, I originally suspended and unsuspended the account to see if maybe it was stuck in half-suspension limbo, then reset the password to a 12-char pass, which failed to login seconds after the change went through, did a 22-char password which worked for a time, but eventually died on me. I went completely crazy and used a 100-char pass, which also worked for a while but did stop. I put a new 100-char password in and it was still working until about a minute ago. I'm tempted to quickly change the password again, grab a backup, scan it locally and see if i find anything with the site contents then suspend it to avoid any more weirdness with the account.
  12. Sanxiare has been unsuspended now, if you still see the account suspended page please try clearing your cache.
  13. You registered earlier today, please note that it generally takes 24 hours before a new account stops showing the account queued page.
  14. You were suspended for having multiple accounts: sanxia, and sanxiare. Users are limited to 1 account each, let us know which account you want to keep and we'll unsuspend it. You can host multiple sites on one account using the add-on domain function in cPanel.
  15. It does that after all domain actions, changing, parking, adding etc. should take ~24 hrs at most.
  16. Or play with this some: http://www.openspf.org/SPF_Record_Syntax I was reading over it but Krydos gave you the quick short answer.
  17. Sorry but your account cannot be unsuspended at this time.
  18. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Mailer-7 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  19. Your account was suspended for causing high MySQL load. I have unsuspended your account, but please try to limit the MySQL load you put on our servers as it slows down MySQL for not only your site, but MySQL for all of the other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  20. I'm guessing this is you? http://yudesigndesign.com/ try using ftp.yudesigndesign.com instead, probably the same with the emails.
  21. Your account shows as active, what email link are you talking about? The account renewal script? If you can log into cPanel then your account is active, I'm not sure why your site domain isn't resolving, did you mess with your DNS records at all?
  22. If you're talking about the mail thingy, you probably just need to remake your old MX record.
  23. You should now be able to use matrisoft.tk and miniurl.tk.
  24. anurag has been unsuspended, all other accounts will remain suspended. If you still see the account suspended page please try clearing your cache.
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