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Everything posted by Ice IT Support
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Your account was suspended for running three cron jobs in one day. Users are limited to two cron jobs per day. If you require more cron, I suggest using a free service such as setcronjob.com. Your account has been unsuspended.
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[Solved] Suspended: Vipulsk
Ice IT Support replied to imfree's topic in Suspended and Queued Accounts
Please clear your cache. If you need a password reset, please let me know. -
[Solved] Suspended: Kissmark
Ice IT Support replied to kissmark's topic in Suspended and Queued Accounts
Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. -
[Solved] Suspended: Budhie
Ice IT Support replied to kotrek's topic in Suspended and Queued Accounts
Your account was suspended for the following reason: Malware. 4 files(s). PHP.Bot.FB-3 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. -
A message has been sent to the email registered with your account. EDIT: Oops, it appears we reset the password at the same time. Mine is the most recent.
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[Solved] Suspensed: Boki40
Ice IT Support replied to Boki40's topic in Suspended and Queued Accounts
Please clear your cache. -
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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[Solved] Suspended: Gaddons
Ice IT Support replied to toxicious's topic in Suspended and Queued Accounts
You were indeed suspended for high server load. Please note this is your second suspension, and a third for high server load may be permanent. If your site brings in so much traffic, it may be best to look into paid hosting. Your account has been unsuspended. -
[Solved] Suspended: Hicham
Ice IT Support replied to hicham's topic in Suspended and Queued Accounts
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. -
I'm sorry, I'm not understanding your issue. Your account is not queued, since the nameservers are still not set to HelioHost. Your account is listed as active in our database. Are you asking for a password reset?
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[Solved] Suspended: Andrywap
Ice IT Support replied to thepoz's topic in Suspended and Queued Accounts
Please clear your cache. -
[Solved] Suspended: Awyiss
Ice IT Support replied to monyo07's topic in Suspended and Queued Accounts
Your account was suspended for the following reason: Malware. 2 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. -
[Solved] Suspended: Andrywap
Ice IT Support replied to thepoz's topic in Suspended and Queued Accounts
Your account was suspended for the following reason: Malware. 2 file(s). PHP.Hide-1 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. -
A message has been sent to the email registered with your account.
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Changing the Gitlab host port is your best option.
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Your account was suspended for running six cron jobs in one day. Users are limited to running two jobs per day. If you need more cron, I suggest using a free service such as setcronjob.com. Your account is unsuspended.
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[Solved] Suspended: Couch
Ice IT Support replied to Couchlosers's topic in Suspended and Queued Accounts
Please clear your cache. -
[Answered] I Have Two Host Accont But I Caanot Acces Them.
Ice IT Support replied to mahdi4397's topic in Questions
Please post in Suspended and Queued Accounts. -
[Solved] Unsuspend And Delete Accounts
Ice IT Support replied to Jimbo1qaz's topic in Suspended and Queued Accounts
Done. -
[Solved] Suspended: Androidz
Ice IT Support replied to veer1238's topic in Suspended and Queued Accounts
I cannot find a username associated with that domain. Please provide the main domain listed with your account. You can determine which is your main domain by the Stats column (on the left) in cPanel. -
[Solved] Suspended : Kirin
Ice IT Support replied to peterkirin's topic in Suspended and Queued Accounts
We cannot provide that information. -
Please set your nameservers to ns1.heliohost.org and ns2.heliohost.org. http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=makuldusunce.com&rec=NS
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Please clear your cache.
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[Solved] Suspended: Musidora
Ice IT Support replied to musidora's topic in Suspended and Queued Accounts
Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. -
[Solved] Suspended : Kirin
Ice IT Support replied to peterkirin's topic in Suspended and Queued Accounts
Your account was suspended for phishing. I'm sorry, I cannot unsuspend your account.