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Ice IT Support

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Everything posted by Ice IT Support

  1. Ice IT Support
    Try clearing your cache on Firefox.
  2. Ice IT Support
    An admin must delete those entries for you.
  3. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. NOTICE: This is your second suspension for high server load. A third one for high load may be permanent.
  4. Ice IT Support
    Your domain is now pointing to our servers. I am seeing an empty directory listing upon visiting your domain. If you are still having trouble, please clear your cache.
  5. Ice IT Support
    Your account was suspended for sending spam. I'm sorry, I cannot unsuspend your account.
  6. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  7. Ice IT Support
    If you just created your account, you need to give it more time. Remember, new accounts take up to 48 hours to become fully functional. At the time of this post, your account is now number 1 in the queue.
  8. Ice IT Support
    What error does Google Chrome give you? Does it have a number?
  9. Ice IT Support
    Just re-create your public_html folder manually. The other folders should re-create themselves. You may or may not loose any emails, I don't remember. If you have issues or would prefer to "reset" your account, our only method to do that currently is to delete your account using http://helihohost.org/home/support/scripts/delete and re-create it.
  10. Ice IT Support
    That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.
  11. Ice IT Support
    First, create a file called index.html with this conent: <html> <head> <title>Hello World</title> </head> <body> <h1>Hello world!</h1> </body> </html> If that loads, then there is a problem with your files/scripts. If not, try deleting all .htaccess files from your site.
  12. Ice IT Support
    I am not aware of a limit of Java-enabled accounts. My understanding is Java installation is based entirely on Johnny's server load, thus the estimation. Your latest estimate is Mon Jul 22 12:59:33 PDT 2013.
  13. Ice IT Support
    Please clear your cache.
  14. Ice IT Support
    Please clear your cache.
  15. Ice IT Support
    Did you update the email address it sends to at the top of the Cron page? Your account was indeed suspended for exceeding the cron limit. I suggest using a free service such as setcronjob.com. Your account has been unsuspended.
  16. Ice IT Support
    Try this Email address: info@detaildesign.me Incoming server username: info@detaildesign.me Incoming server: stevie.heliohost.org Incoming server protocol: IMAPS (SSL) Incoming server port: 993 Incoming authentication type: Password Outgoing server username: info@detaildesign.me Outgoing server: stevie.heliohost.org Outgoing server protocol: SMTPS (SSL) Outgoing server port: 465 Outgoing authentication type: Password
  17. Ice IT Support
    The nameservers are set correctly. What is your cPanel username and server?
  18. Ice IT Support
    On your computer (web browser).
  19. Ice IT Support
    Weird. benny018 wasn't showing up in the ModCP earlier. I see it now.
  20. Ice IT Support
    Merging similar topics.
  21. Ice IT Support
    Addon domain issue. Moving to Customer Service. Please wait while an admin looks into this.
  22. Ice IT Support
    When visiting your domain cyber-tube.tk, I a page divided into sections with gray backgrounds and what appears to be a missing image. The source code is very strange. When I visit cyber-tube.tk/index.php, I see a blank page with no source code. Please post the code of the script you are having trouble with.
  23. Ice IT Support
    I'm not finding that username or domain in our database. However, your hyperlink leads to fbcontest.heliohost.org, which is suspended.
  24. Ice IT Support
    Please set your nameservers to ns1.heliohost.org and ns2.heliohost.org
  25. Ice IT Support
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
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