Ice IT Support

This is your third suspension for high load. I'm sorry, I cannot unsuspend your account.

This support request is being escalated to our root admin.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

https://req.pin-center.info/ is loading fine for me. Try clearing your cache.

Please post the following information: Your cPanel username Your main domain The server that you are on

That is because you are not uploading into the public_html directory. Upload to that folder and try again.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your username is deezradi

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

This support request is being escalated to our root admin.

I'm not finding any options that do not require the exec() or shell_exec() commands, as these are disabled on HelioHost, are for Linux, or do not run as a service.

You can download and install LibreOffice from https://www.libreoffice.org/. Once installed, you can select Export to PDF from the file menu in Writer to export your files as a PDF.

HelioHost provides minimal logging to reduce server load. Unfortunately, we do not provide anything beyond what is available in cPanel and any error_log files you may find in your script directories. The best way to get meaningful logs is by testing locally.

This support request is being escalated to our root admin.

I got through just fine. A common cause for 500 errors on Stevie is when an account exceeds the process limit. This is easily done by using cPanel with phpMyAdmin, File Manager, or uploading through ftp, etc. Try it when you aren't logged into cPanel and let us know if you still have issues.

Done.

Like I said before, that status is based on your post count and cannot be changed by users.

That's correct, you can use those in PHP. For organization purposes, go ahead and create a new topic.

The method in which I am suggesting you use is based on tricking the system. The first step is setting NS records for your domain to point to HelioHost (completed with ClouDNS). The next step is to park/add on the domain at HelioHost. Now that NS records are set through ClouDNS, HelioHost's system is hopefully tricked into believing NS records are set correctly, thus allowing you to park/add on the domain. Parking/adding a domain at HelioHost will then create all necessary records that eu.org is requiring before switching nameservers. Now, once the domain is parked/added successfully, you can go back to eu.org and set nameservers to HelioHost, and cut out ClouDNS. This works because HelioHost has setup the records eu.org is looking for. As you said, this system is a vicious cycle. The point of ClouDNS is to break the cycle. I agree, it would be easier if an admin could manually set records, but cPanel's automation system prohibits that (as I understand). The alternative would be to contact eu.org and have them fix their end, but it sounds like they are very strict on their policies. Here is the concept behind this mess: HelioHost checks for properly set nameservers as a way to ensure the person parking/adding the domain is the real owner. The owner of the domain should be able to set proper NS records. This helps to prevent phishing, such as someone parking google.com for example. On the other end, eu.org wants to ensure its free domains are going to "good homes" and will actually be used, not neglected. It does this by making sure the host server (HelioHost in this case) is prepared to take ownership of the domain by ensuring records are already set. What we are doing is using ClouDNS as a hotel room. We are giving the eu.org subdomain a place to stay until the home at HelioHost is "built". Once the house is built (by parking/adding the domain successfully), the eu.org subdomain can move out of the apartment and into the new home (by updateing eu.org NS records). IN SUMMARY: Your next step is to park/add on the domain. If that still gives you the error, then we are stuck until eu.org is contacted. This is why it takes so much time. The extra steps in between should be completely not necessary, and simply contacting eu.org could have been much faster. For whatever reason I thought it would be a good idea to try the roundabout method. I'm not certain it will work since ClouDNS NS records are involved. I apologize for taking a large chunk of your time and making things way more complicated than necessary. P.S. I apologize for my insanely long post and terrible analogies.

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Received; replied.

Domain received. Once you have successfully parked (or added) your domain through cPanel, HelioHost's DNS will have the records eu.org is looking for, and you should be able to set HelioHost's nameservers at eu.org with no issue. This roundabout method is going to take quite some time, so if speed is a priority I would give hostmaster@eu.org an email.

I see you have java enabled in your configuration command. You'll need to have a Java-enabled account on Johnny to use Java. Since you aren't using it in your script, try configuring without any Java options enabled.

Going through ClouDNS is a very roundabout method, but eventually the domain should reach HelioHost. By the way, could you post your domain for diagnostic purposes please?

Sure. iceitsup@heliohost.org